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Student satisfaction levels are expected to improve, staff stress levels have been reduced and the demand on real estate virtually non-existent. These outcomes alone have seen a return on investment in one semester.— Linda Jackson, Manager, Arts Student Centre, University of Melbourne
The demands on a typical college student's time are bad enough. Taking hours out of a busy day to wait for assistance at an administrative office can range from difficult to impossible. QLess frees your students to wait for assistance wherever and however they want. Instead of sitting in a crowded waiting area, they can study outside, head to the library, or go for lunch, and simply receive a text message when you're ready to see them.
QLess has helped Mesa Community College free their 18,000 students from administrative waiting rooms. Their students can wait for assistance with admissions, advisement, financial aid, registration, and enrollment while doing anything else, on or off campus. They can even get in line over the Internet, or by simply sending a text message from their cell phones.
We were in the middle of registration, and by the end of the week, my assistant turned and remarked, 'Do you know that we have not had a single complaint?'...it just turned everything around.— Amber Kelley, Dean Student Services, Austin Community College
It's the first week of classes, and Tom just found out that he's missing a prerequisite class. He needs to get to the enrollment office for help, but he's worried that he won't be able to spend all afternoon sitting in a waiting room because his class schedule simply won't allow it. As he approaches the office, he sees an LCD monitor that advertises a 90 minute wait for help with enrollment that also says "Text 'mesa' to 555-123-4567 get in line."
Tom uses his cell phone to send the SMS. QLess writes back: "There are currently 30 people ahead of you in line. The estimated wait is 90 minutes. To join this line, reply with 'J'." Tom does, and QLess write back: "Thanks! Your estimated wait is now 89 minutes. We'll let you know when you reach the front! Commands you can send: 'S' - Status update, 'L' - Leave, 'H' - Help".
Knowing his place in line is secure, Tom heads to the library to do some studying. 70 minutes later, Tom receives another SMS from QLess: "Not ready yet, but your estimated wait is now 15 minutes. Please head back to the enrollment office. Need more time? Reply with 'M'." Tom just struck up a conversation with his lab partner, so he replies with 'M'. QLess acknowledges his request for more time, and adjusts the wait list accordingly.
10 minutes later, Tom gets another reminder SMS, and heads to the office. As he walks in, he gets one more message from QLess reading: "You have reached the front of the line! Please proceed to Office #2. Thanks for waiting!" He does, and the employee asks for the last 4 digits of Tom's phone number, and checks him off of the list at her terminal.
Contact us today to arrange for an interactive demonstration. We offer a full range of integrated solutions, and will work with you to determine the best fit for your needs.