In this webinar, host Dr. Alex Bäcker shares the 5 best practices to improve government operations, create a great citizen experience, and review technology that will make you a hero – both at your office and with your citizens.

As a technology solutions expert, TEDx speaker, and Gold Stevie winner for IT Executive of the Year, Alex works closely with government agencies – such as the Michigan Department of State, the Nevada DMV, and the Texas Department of Public Safety – to oversee the deployment of SaaS solutions and cultivate 5-star reviews.

“The webinar was well organized – thank you for these great ideas.”
Webinar Attendee – City of Houston

Discover how to:

  • Use queue management workflows to eliminate long lines and reduce citizen complaints
  • Use surveys and data to maximize efficiencies
  • Lower operational costs
  • Reduce no-shows
  • Boost staff productivity and improve morale