In this webinar, host Dr. Alex Bäcker shares the 5 best practices to improve government operations, create a great citizen experience, and review technology that will make you a hero – both at your office and with your citizens.As a technology solutions expert, TEDx speaker, and Gold Stevie winner for IT Executive of the Year, Alex works closely with government agencies – such as the Michigan Department of State, the Nevada DMV, and the Texas Department of Public Safety – to oversee the deployment of SaaS solutions and cultivate 5-star reviews.“The webinar was well organized – thank you for these great ideas.”Webinar Attendee – City of HoustonDiscover how to:
- Use queue management workflows to eliminate long lines and reduce citizen complaints
- Use surveys and data to maximize efficiencies
- Lower operational costs
- Reduce no-shows
- Boost staff productivity and improve morale