In this webinar, host Dr. Alex Bäcker shares the 5 best practices to improve retail operations, providing insights to deliver a 5-star customer experience and taking a close look at technology that will make you a hero – both at your business and with customers.

As an expert in SaaS solutions, Alex works closely with a variety of retail businesses to cultivate 5-star reviews – such as at Vodafone, MTS Allstream, Tire Rack, Mecum Auctions, The Chicago Cubs, and Tourneau.

“Most useful webinar I’ve attended in some time. Thank you!”
Webinar Attendee

Discover how to:

  • Use queue management workflows to eliminate long lines and reduce complaints
  • Optimize your digital presence to deliver instant gratification
  • Use surveys and data to maximize efficiencies
  • Lower operational costs
  • Reduce no-shows and walk-aways