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Style Over Substance: Why Apple Store Wait Times Are Bringing Down the Brand

Over the past 10 years, the Apple brand has become one of the most popular – and profitable – brands in the world, thanks in no small part to the […]

7 Common Customer Complaints in Retail that Cost Businesses Revenue

Introduction In every business, customer retention is a pivotal part of growth. It is a simple fact of life that companies that can keep their customers and build brand loyalty […]

Putting It in Perspective: 100 Million Customers Served, More Time Saved from Waiting in Line Than All of Recorded History

We recently announced a major milestone here at QLess: Our customer interaction management platform has saved more than 100 million customers over 5700 years’ time waiting in line. To put in perspective […]

Top 7 Reasons to Scrap Your Take-A-Number System

We’ve all seen those ticket machines labeled “PLEASE Take A Number.” These internationally recognized symbols of long queues are the best way to signal to visitors that your waiting room […]

Five Ways to Deliver Stellar Customer Service

Today’s consumers have endless options when it comes to where to spend their money, so the savviest businesses (from retailers to doctor’s offices) know they’ve got to set themselves apart […]

QLess app now available for iPhone & Android devices!

What’s the worst part about visiting the doctor or going to the DMV? For most people, the answer is “waiting in line.” We are thrilled to announce that the QLess […]

Waiting in Line? How a Mobile Queue Gives Back Time

The population of the world is increasing at an extremely fast pace.  No matter where you go or what you plan on doing, you will have to wait in line […]

How Long Wait Times Affect The Bottom Line

Three universal truths for humanity: 1.  No one likes paying taxes2.  No one likes going to the dentist3.  And no one – nobody – likes waiting in line Now, the first you have to […]

7 Reasons It's the End of Apple as We Know It

Apple hit a new market cap record this month. Valued at over 732 billion dollars, it’s the most valuable company in the known universe. So you’d be forgiven for thinking […]

Waiting in Line for Auto Service: A Trapped Feeling

People don’t usually show up to auto parts and services locations in the best of moods. Cars are absolutely indispensable to most American lives, so a car in need of […]

CA DMV Challenge

True story: I had to visit the DMV this week to register my car. As an employee of a queue management software, I resent lines a little more than the average person […]

Are Doctors' Waiting Rooms Making People More Sick?

Conventional wisdom says the best way to avoid getting sick is to stay away from sick people. However, easier said than done when patients need to visit a doctor’s office. […]

Empower your customers to wait wherever they want with QLess.