Technical Product Specialist ( Remote )

Job Opening

The Technical Product Specialist is responsible for taking new clients from signed contracts to full implementation and hand-off to the Customer Support team. This includes ensuring that all aspects of the communication, planning, and implementation of services sold to a QLess customer are well-managed. The Technical Product Specialist will be self-motivated and highly organized and will report to the Implementation Manager.

Responsibilities

  • Serve as the primary customer interface throughout all phases of the deployment cycle from project kick-off until transition to Customer Support
  • Lead configuration discussions with customers centered around meeting their workflow needs and best practices
  • Manage, track progress, and update multiple clients to ensure a successful launch
  • Work closely with Customer Success and Support Engineers to make sure customers are moving forward with onboarding/implementation process
  • Responsible for managing equipment procurement and provisioning
  • Train customers to be self-sustaining on the QLess platform
  • Maintain a mindset of continuous improvement, in terms of efficiency of processes & customer satisfaction and optimization
  • Act as liaison between customers, product managers, and executive management to provide feedback on new accounting feature developments.
  • Must be courteous and polite in written and oral communication, and be able to get ideas across in a non-confrontational manner in one-to-one situations, small groups, and before large audiences

Qualifications

  • 2-3 Years’ Experience with a SaaS system
  • Project Management Experience
  • Bachelor’s degree
  • Proficiency with Jira, Zendesk, HubSpot, or Confluence is a bonus

This position is remote.

To apply, please send your resume and other relevant materials to tara.ritz@qless.com.