REAL-TIME QUEUE AND SERVICE INSIGHTS

Smarter Queue Insights, Better Service, Happier Customers

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Service Intelligence: Insights for Operational Excellence

Break free of processes that slow down service with real-time, AI-powered queue management analytics. Maximize service potential with an unmatched view into employees, customers, and operations.

Employee Insights

Improve employee performance with detailed productivity and customer satisfaction analysis.

Customer Insights

Proactively manage CSAT with detailed customer analysis across employees, locations, and services.

Operational Insights

Identify inefficiencies & productivity blockers so that you can serve more without increasing costs.

Live Insights

Quickly identify and fix service bottlenecks with a real-time, bird’s- eye view of location performance.

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Supercharge Productivity with Employee Insights

Analyze employee effectiveness by hour, day and service type
Target training and skill development based on areas of need
Build staffing plans based employee strengths
Know which employees make customers happiest - by service

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Make CSAT Scores Skyrocket with Customer Insights

Investigate customer happiness by location, service and employee
Explore root causes of customer frustration and leakage
Analyze customer demand by location, service, day and hour

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Work Smarter, Serve Faster with Operational Insights

Analyze demand & wait times by location, service, day & hour
Pinpoint customer frustration and leakage
Correct inefficiencies quickly in order to maximize productivity

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Find It, Fix It, Flourish with Live Insights

Spot bottlenecks and long running interactions in real-time
Identify where to assign team members for faster service
Keep wait times low, customers satisfied and employees happy

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