Category: Retail
Design a Customer Experience Strategy That Will Blow Away the Competition
These days, customers have a wide range of options when it comes to acquiring products and services. So how do you ensure your business stands out from the competition and […]
Beyond FastPass+: How Amusement Parks Can Cut Lines With Digital Queuing
Have you ever been to an amusement park right when it opens? The first thing people do is run full-tilt to get a place in line for the most popular […]
Day at the Museum
Few things are as much fun for kids as a trip to the local museum. Whether it’s checking out dinosaur bones, moon rocks, or art, it’s a great way to […]
How to Leverage Your Retail Store Layout to Boost Sales
Think about the times you walked into a store without a particular item in mind–times when you knew you wanted to shop, but weren’t looking for anything specific. How were […]
How Queue Management Can Solve Painful Pre-Order App Experiences
It’s 7a.m. and you’re waiting in a long line of other caffeine-deprived folks just trying to snag your extra-tall caramel latte and get to work on time. Then the door […]
Style Over Substance: Why Apple Store Wait Times Are Bringing Down the Brand
Over the past 10 years, the Apple brand has become one of the most popular – and profitable – brands in the world, thanks in no small part to the […]
7 Common Customer Complaints in Retail that Cost Businesses Revenue
Introduction In every business, customer retention is a pivotal part of growth. It is a simple fact of life that companies that can keep their customers and build brand loyalty […]
Top 7 Reasons to Scrap Your Customer Service Numbering System
We’ve all seen those ticket machines labeled “PLEASE Take A Number.” These internationally recognized symbols of long queues are the best way to signal to visitors that your waiting room […]
Five Ways to Deliver Stellar Customer Service
Today’s consumers have endless options when it comes to where to spend their money, so the savviest businesses (from retailers to doctor’s offices) know they’ve got to set themselves apart […]
7 Reasons It’s the End of Apple as We Know It
Apple hit a new market cap record this month. Valued at over 732 billion dollars, it’s the most valuable company in the known universe. So you’d be forgiven for thinking […]