Category: Insights

Five Ways to Deliver Stellar Customer Service

Today’s consumers have endless options when it comes to where to spend their money, so the savviest businesses (from retailers to doctor’s offices) know they’ve got to set themselves apart […]

How Long Wait Times Affect The Bottom Line

Three universal truths for humanity: 1.  No one likes paying taxes2.  No one likes going to the dentist3.  And no one – nobody – likes waiting in line Now, the first you have to […]