Category: Retail Whitepapers & eBooks
If you work in operations or service management, you are constantly looking for ways to streamline performance. An often overlooked area is reducing waiting time in operations management. Yet, wait […]
The Digital Customer: Eliminate the wait to delight customers, improve productivity, and increase sales
In the last decade, the world of retail has been turned upside down. Instead of walking into a store and browsing, 67% of consumers say they research products online before shopping for them in brick-and-mortar stores.
As a customer yourself, have you ever walked into a store, seen dozens of people waiting in a queue, and immediately walked right back out? Even the sight of a […]