Originally published in Business Wire.

Qless, a leading provider of digital line management solutions, today announced the expansion of its government services department. To improve the in-person experience, state and local government agencies across the U.S. are implementing digital line-management solutions. Recent government service clients that Qless is now supporting include:

Qless enables virtual check-ins through a dedicated online portal with real-time SMS updates about an individual’s place in line and expected wait times.

“Finding a trusted provider for digital tools and technologies can be difficult for government agencies,” said Zach Zipay, Senior Director of Government Solutions at Qless. “Luckily, with our growing network of government services agencies, we have the experience needed to help city, county, state and federal governments meet their digital transformation goals while providing better services to their citizens.”

Improving citizen experiences and meeting new citizen expectations is a priority for government agencies post-pandemic. Gartner predicts that by 2022, half of all digital government KPIs will include a citizen experience metric to ensure that services delivered are citizen-centric. By enabling mobile or home waiting and appointment management through Qless, governments can support the changing needs of their citizens.

“Digital transformation to improve citizen experience is an immediate imperative for government agencies, yet they face complex and unique issues,” said Charlie Meyer, SVP of Sales and Business Development. “Although our system is used by hundreds of organizations in many industries, we specialize in offering solutions to government services. Our experience and tools can help governments meet and exceed customer service KPIs. We’re looking forward to working with our new clients from across the U.S. to deliver amazing results.”

For more information about line and appointment management solutions powered by Qless for government services agencies, please visit https://qless.com/queue-management-for-government-dmv/.