Healthcare providers looking to improve patient satisfaction should explore the benefits of patient management software.
While providers’ first priority is always taking care of patients, routine tasks like scheduling, billing, and daily paperwork often get in the way of patient care. This may cause patients to share their experiences on social media or review sites when they receive substandard care.
Eight Benefits of Patient Management Software
1. Better practice management
One of the great uses of medical practice management software is that it boosts staff productivity and efficiency. Practice management software automates many of the tasks that staff complete manually. From queue and waiting time management to appointment scheduling and billing, staff get things done faster and more accurately, freeing up time for what is essential — patient care.
2. Easing staff workload
When staff has to handle all of the paperwork and appointment scheduling manually, they can quickly get overburdened. Automating these processes reduces the amount of data entry and can eliminate mistakes. In addition, freeing up staff time allows them to be more productive and provide better patient care.
3. Better organization
Gone are the days where practices need to keep file rooms to hold patient charts. Instead, one of the main benefits of practice management software is keeping digital records easier to maintain, organize and find. Further, digital files are more secure than paper making it easier to comply with HIPAA regulations.
4. Easier patient scheduling and wait time management
The bulk of patient complaints have to do with scheduling appointments and the time they have to wait in a queue. Thirty percent of patients said they’ve walked out of an appointment because the wait was too long, and twenty percent they’ve changed doctors because of wait times. If patients leave, the practice loses revenue. A queue management system like Qless makes it easier for patients to schedule appointments, eliminates long lines and wait times, reduces walkaways, and reduces patient complaints.
5. Streamlined day-to-day workflow
One of the best uses of medical practice management software is how it can help streamline day-to-day workflow. For example, when your queue management and scheduling are automated, along with other areas like billing and electronic health records, you can customize your practice’s workflow to meet the needs of both your patients and your practice. In the end, you have the flexibility to make your practice work the way you need.
6. Increase revenue
Every business looks for ways to increase revenue. Medical practices are no different. Patients that don’t show up cost a practice $200 per appointment. No-show patients hurt patient loyalty.
An additional benefit of practice management software is its ability to improve the patient experience and patient loyalty. Qless improves operation efficiency by up to 90%. Finding ways to reduce wait time and prevent walkaways and no-shows, increases patient satisfaction and ultimately creates more revenue.
7. Save Time
Medical practice management software can be used to create more intelligent operations. For example, when automating and measuring all aspects of your practice, you can easily see trends in your practice. Using that data, you can find ways to streamline operations and save time.
8. Provides actionable analytics and business intelligence
An often overlooked benefit of patient management software is that it captures valuable data and offers practical insights through customized reports. The ability to analyze all areas of your practice allows you to take actionable steps to improve your practice for both your patients and staff.
While it may take a little time to train your staff, the benefits of practice management software far outweigh the status quo. You’ll see the benefits quickly as your team is happier and your patient satisfaction scores rise.