Creating an Effective Student Experience Journey Map

In the United States, 40% of undergraduate students will drop out of college before completing their degree. The problem of retaining students has become a significant priority for the field of higher education. There are several reasons why students do not persist in completing their college education. These reasons include:

  • Experiencing financial hardship
  • Difficulty registering for required courses
  • Inability to access support services
  • Lack of engagement in college life

This is where strategizing the student experience journey is essential. When colleges can provide students with a college experience journey map, they stand a better chance of staying engaged in their education and making it to graduation.

Integrating Your Student Experience Journey Map with Qless

Student retention efforts aim to keep students engaged at all points in their college experience, and technology offers colleges practical tools for increased communication.

Qless is a queue management and appointment scheduling system that enhances your student experience journey by eliminating the need to wait in line. Qless integrates into a college’s website and makes it easy to access campus services or meet with advisors.

Here are five tips to enhance the student experience journey and boost retention

Two students studying outdoors

1. Improve Online Access

Students have busy lives managing jobs, classes, and extracurriculars. While some students will prefer face-to-face interactions, others may want virtual options that better match their time demands. Online appointment scheduling that allows students to pick when and how they engage is essential.

2. Tuition Support

Both parents and students worry about the cost of a college education and how to pay tuition bills, apply for financial assistance, and pay for textbooks. Establishing a streamlined system to connect financial counselors with families can alleviate concerns and keep students enrolled.

3. Connect Students and Alumni

Students and parents want to make sure a college education results in a good job after graduation. Career services offices can help connect students with alumni, both in-person and virtually, for mentorship programs, internships, and job opportunities.

Two students working at a computer.

4. Track Student Engagement

Students will show signs of disengagement before dropping out. Technology offers faculty and advisors ways to monitor student engagement and remind them to attend regularly scheduled advisor meetings, study sessions, and faculty office hours and catch students before they fall too far behind.

5. Receive and Incorporate Feedback

Students are the best people to offer feedback on your college’s student experience journey map. As so many students have smartphones, it’s easier than ever to get instant survey feedback about their campus experiences. Are they satisfied with an interaction? Are they feeling frustrated? Advisors can use the data to reach out to students and provide assistance when it’s needed.

Ready to Improve Your Student Experience Journey?

Qless makes it easy to keep students engaged and access the services they need. If you’re looking for a way to improve retention while maintaining COVID-19 best practices, contact Qless today for a product demo. Queue management can help students and benefit your institution in many ways!