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Are Schools’ Financial Aid Software Systems Helping or Hurting Students?

Higher education financial aid statistics from Education Data indicate that nearly 86% of college students are eligible for public or private financial assistance to help pay for college tuition.

Federal, state, and local governments offer various financial aid programs, such as loans and grants, designed to help defray the costs associated with higher education. Private sources of financial aid assistance include college scholarships, grants, and work-study opportunities. In addition, private lenders also administer student loans. For most colleges, financial aid software systems are used to “package” accepted students. This process involves totaling the number of loans, grants, scholarships, and work-study awards against the total cost of tuition and living expenses. Families are then presented with the final tuition cost for each semester.

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Use QLess to Connect with a Counselor and Discuss Financial Aid

QLess provides queue management that easily integrates with your school’s website and financial aid software system. QLess supports your school’s admissions and financial aid offices by virtually scheduling appointments. In addition, QLess allows students and their families to join a virtual queue when they need to meet with a financial aid counselor to discuss their tuition package.

Here are four ways queue management can help your financial aid office to enroll and retain students.

1. Improve Online Access

Students and their families have busy lives managing jobs, classes, and extracurriculars. When a meeting (in-person or online) is necessary to discuss a college admissions financial aid package or a change in financial aid status, online appointment scheduling allows families to pick when and how they engage.

2. Tuition Support

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Parents and students alike worry about higher education costs and how to manage tuition, financial aid, and pay for incidentals like meal plans and textbooks. Having an easy-to-access, streamlined system to connect families with financial counselors alleviates worries and helps with retention.

3. Work-Study and Internship Connections

Connecting students to work-study opportunities and paid internships helps defray tuition costs and provide students with real-work skills. In addition, queue management can help connect students with hiring offices, alumni offering mentorship and internship programs, and job opportunities.

4. Receive Feedback

Many colleges require students to attend financial aid counseling classes as part of their admission package. As a result, financial aid counselors must provide information that students and their families want and need. With queue management systems, counselors can quickly receive feedback about the materials presented in class. Were students and families satisfied with the class? Are they feeling confused? Financial aid counselors can use this data to reach out to families and provide additional assistance.

Make Your Financial Aid Software Systems Work Effectively

QLess is designed to help schools of all sizes optimize the process of scheduling appointments. This technology allows financial aid counselors to meet with more students throughout the day and also helps to reduce no-shows and canceled sessions. If you’re looking for strategies to make the financial aid process more accessible, contact QLess for a product demo