What Is Student Experience Design?
Colleges develop a student experience strategy because they want to create an inclusive, collaborative, and supportive learning environment. The student experience design often includes multiple areas of a college’s campus. It can focus on recruiting and admissions, student health and wellness services, student activities, clubs and sports, and academic services such as degree planning and career preparation. What a college decides to include in its student experience strategy will be unique to that particular institution and its campus culture. Suggestions include:
1. Diversity, Inclusivity, and Equality
2. Student Well-Being
3. Degree Pathways
4. Life After College
5. Continuous Improvement
Integrating Your Student Experience Design with Qless
Qless is a queue management and appointment scheduling system that enhances your school’s student experience strategy by boosting student satisfaction and eliminating the need to wait in line. Qless integrates into a college’s website and allows students to join a virtual queue when they need to access campus services or meet with faculty or staff.
There are five steps for incorporating queue management into your student experience design:
1. Promoting campus diversity, inclusivity, and equality
College campuses become more robust learning environments when the study body is diverse and inclusive. To achieve these goals, college offices need to re-tool their approach to interacting with students to better accommodate their experiences. These include, but are not limited to, students who work off-campus, observe religious and culturally significant holidays, or have mobility challenges.
2. Making student well-being job #1
A student experience strategy needs to support students’ mental, emotional, and physical well-being at every step of their journey. Each student will have different needs, so offering flexible, accessible support is essential for promoting an inclusive campus environment.
3. Assisting students with their degree pathway
All college students need and benefit from academic advising and academic support services. This support can be with course selection, degree planning, obtaining financial assistance, or meeting with faculty advisors. Colleges that streamline the educational planning process help their students perform better and complete their college degrees.
4. Preparing for life after college
College career services and job placement offices are popular spots on campus because they are essential to students and their parents. A college’s student experience design needs to include innovative ways to assist large numbers of students with varying needs quickly.
5. Commit to continuous improvement
A meaningful strategy needs to incorporate frequent feedback from students. What is working well? What could use improvement? For each element in the student experience strategy, ensure that surveys are made available and that students are encouraged to complete them. A simple SMS questionnaire can be sent to a student’s phone, and responses immediately analyzed to provide administrators with valuable information.
Ready to Boost Your Campus’ Student Experience Strategy?
Qless seamlessly integrates with your college’s website platform and significantly boosts student satisfaction and outcomes. If you’re looking for best practices to improve your campus
experience while managing COVID-19 regulations, contact Qless today for a product demo. You’ll be pleased to learn how queue management software can benefit your students and help you reach institutional goals.