1. Increase the Accessibility of Faculty
  2. Reduce Wait Times for Student Services
  3. Enhance Student Satisfaction on Campus

Student retention is one of the most important issues affecting many colleges and universities today. Students who choose to drop out of college before finishing their degree, cause schools to take note of their current retention rates and question how they can improve student satisfaction.

The number of students leaving school is increasing from year to year. In order to avoid reputational loss, institutions are trying to determine how to improve college retention rates and what new measures they need to take. According to a study published in 2020, 33% of the 2.6 million newly enrolled students left their institutions, making more colleges question how to improve their student retention rates. Here are three ways institutions can increase student satisfaction and improve their retention rates. 

Students walking in the hallway

1. Increase the Accessibility of Faculty

With a queue management system like Qless, faculty can spend more time addressing students’ questions and helping them succeed. Appointments can be booked online and students can have real-time updates regarding peak times and wait times to meet with their guidance counselor, professor, financial aid advisor, etc.  

Joyful students in the student support service

2. Reduce Wait Times for Student Services

Students who use Qless FlexAppointments can schedule student service appointments very easily. Students can join a virtual queue and go about their daily tasks as they wait for their appointment. From completing homework assignments to grabbing a bite to eat, students have the freedom to wait in their dorm, a restaurant, car, etc.

To improve student retention, good employee-student communication should be ensured so that students feel their needs are met. Many student information management systems are good at filling communication gaps that can often exist between students and staff. With systems like Qless, students and staff can easily communicate with each other via SMS text. A strong intra-school communication network is very likely to provide a greater college retention rate.

student waiting outside classroom

3. Enhance Student Satisfaction on Campus

After each customer visit, a pulse survey can be sent as a text message so schools can understand how to improve their college retention rates and increase student satisfaction. Colleges and staff can then use this survey data to analyze which areas they need to improve on the most. 

Improve Your College’s Retention Rates with Qless

Higher education institutions throughout the world are increasingly concerned about student retention. Institutions that want to learn how to increase student retention should first investigate the root causes of the problem. Students’ enthusiasm and dedication to school are frequently boosted by a strong student support service. Student information management systems can be used as a tool to enhance the service and, thus increase the college retention rate.

Qless is a student information management system that helps you improve the service you provide at school. Contact us to get to know about how to improve college retention rates!