- Put Citizens at Ease
- Change the Way the Office Works
- Use Appointment Making Software
Citizens are excited to see government services operating as usual. Adapting to a new, post-COVID normal is essential, however. Simply reopening government offices is not enough. It’s up to each office to prioritize the continued health and safety of its employees and visitors. Maintaining certain health protocols is one way to provide excellent service as you reopen. You may need to change the way your office works, as well. Most importantly, you should consider using QLess technology for crowd control. Invite citizens to book appointments and to stop standing in line. Virtual solutions for common problems can help.
1. Put Citizens at Ease
The first step in providing top-notch government service now that offices are opening again is to do everything possible to ensure that your visitors feel safe. There are many ways to do that, beginning with making sure that there’s still plenty of hand sanitizer and other safety protocols in place. Some citizens may still feel more comfortable wearing a mask. Your employees might feel that way, as well, particularly if they’re in front-facing roles. Give them the means to do that, even if it involves keeping masks at the ready, too.
As you’ll see, there are technology-based methods of ensuring safety and well-being. For example, you can use technology to cut down on the number of people allowed in your government office at one time. When possible, you can encourage employees to work from home. You can also make it easier for citizens to get in touch with you online, via email, social media platforms, and comments through your website or any associated apps.
2. Change the Way the Office Works
In light of government offices reopening, consider changing office protocols. Supervise visitors and on-site employees to make sure they follow set safety standards. Again, allowing employees to work remotely when they’re able can help keep everyone safe. You may want to change the setup of your space, as well, to maintain some distance between workers and visitors.
3. Use Appointment Making Software
Government service is constantly evolving. Innovations are especially important as offices reopen in a post-COVID world. Rather than returning to doing things the way you always have, consider introducing QLess appointment scheduling software. Because QLess makes everything virtual, citizens who need to visit your government facility can pull up the app or visit your website, look for openings, and book their appointment. From there, they don’t have to show up early and wait around, adding to the crowds. They can come in precisely at their appointed time. That cuts down on office traffic, allows citizens to avoid waiting in a long line, and saves energy and time for government employees.
Take advantage of government offices reopening. Use this as an opportunity to improve the way your government office flows. Request a demo and explore the QLess advantage.