a government building in front of a blue sky

  1. Institute a Virtual Queue
  2. Stagger Appointments
  3. Delegate Where You Can

Government offices often suffer from a shortage of staff to the detriment of the citizens who require their services. It’s an unfortunate consequence of overworking and underfunding. Some offices simply don’t have the money or resources to hire extra employees. Not only do staff members suffer, but so do visitors. The good news is that there are ways to battle being short of staff in your government office. The better news is that you can also improve the satisfaction of the citizens who need you. With the help of QLess, your office can begin to use virtual lines and booking appointments rather than simply inviting people to visit on a first-come, first-served basis. You can also use QLess to dole out resources and delegate responsibilities in the most effective manner possible.

1. Institute a Virtual Queue

people in a waiting room

A short staff means you need to save time and energy wherever possible. Cue the QLess approach. Our software allows your office to begin using a virtual queue. Instead of showing up at the office and waiting — or hoping — to be seen by someone, would-be visitors can sign into the QLess app, look for open appointment slots, and pick what works for them. Then, they don’t have to show up until their scheduled time arrives. Things might be running a bit late at the office, but that’s okay. The app can send a message to everyone affected and let them know their new appointment time. They won’t show up early expecting to be seen, and they won’t lose their place in line, either.

2. Stagger Appointments

materials for booking appointments

When you’re short of staff, the worst thing that can happen is getting overrun with citizens or customers. It puts everyone at loose ends. Visitors to your office are impatient, and they’re not always shy about sharing their irritation. That can breed frustration and anxiety in your employees, as well. Using QLess, however, will allow you to stagger appointments so that your staff isn’t stretched too thin. That’s important under the best of circumstances, but it’s especially vital when you’re short on employees. Staggering appointment slots will give them time to prepare for each visitor and time to spend on each visitor.

3. Delegate Where You Can

an office and staff members

Similarly, you can use QLess to delegate responsibilities when you’re short-staffed. Put one employee on admin duty to answer emails and field phone calls if other staff members are busy with visitors or separate projects. That prevents the office from getting behind on tedious but important paperwork and other tasks.

A short staff doesn’t have to put your office behind or frustrate the employees you do have. Let QLess make your life a little easier.