Health is on the minds of most Americans these days, given the ongoing presence of the COVID-19 pandemic. Such health concerns have made urgent care a critical part of the health care landscape across the nation. Urgent cares are busier than ever, and while that may be good for the industry, patients and staff alike may find themselves becoming overwhelmed.

With so many Americans turning to urgent care centers for their healthcare needs, such centers must have an urgent care queue management system that can keep up with the demand. Innovations that reduce urgent care wait time are vital to an urgent care’s success. So what are the aspects of running urgent care that necessitate a queue management system, and how might Qless work for just this purpose?

An urgent care wall with medical equipment.

A Need For Queue Management

As of 2020, there were more than 9,000 urgent care centers across the United States, according to The Urgent Care Association. That amount was a near ten percent jump from 2019. The continual and escalating demand for urgent care locations carries an escalating number of patients seeking help – and they are seeking fast providers. Speed of access is the most critical concern for patients, and by extension, becomes an essential metric for providers.

According to the same report by The Urgent Care Association, 97% of urgent care patient encounters lasted under an hour, with 92% reporting under half an hour. Speed is a primary concern for urgent care patients. So much so that it has been recorded that up to 30% of patients have left a physician’s office due to wait time.

Reputation Matters

An urgent care’s reputation can come down to their urgent care queue management system and the urgent care wait time at their location. One study in 2017 found a correlation between wait times and star ratings on websites – the highest rated doctor had a 12-minute wait on average.

Qless – A Queue Management System

Having the right software solution that will manage an urgent care queue is vital in ensuring the urgent care center is maximizing the flow of patients. Queue management is a growing concern in different sectors of the healthcare industry. 

Qless queue management and appointment scheduling system aims to eliminate waiting in lines at urgent care locations. This service’s innovation enables customers to join a virtual queue through their mobile device or a company website. Customers will then receive a notification when their turn in the line is approaching. 

Qless manages the patients’ positions in line, all without needing them to crowd a waiting room, a winning situation for urgent care and patients alike. Reducing the number of patients physically present in a location is vital in the current pandemic as well. The Qless urgent care queue management system offers many benefits.

Benefits of Qless

Qless doesn’t just help to reduce urgent care wait time. Proper patient management software should offer numerous other benefits as well. For example:

  • Qless helps to eliminate long lines and wait times. The less visible line customers see, the more at ease they will feel.
  • Qless also reduces ‘walkaways.’ A visibly upset customer storming out of an urgent care location never reflects well.
  • The queue management system also boosts staff productivity and efficiency. Reduced time managing a line of patients means more time filing or looking up vital information.
  • It reduces customer complaints and improves online reputation, too. After all, wait times may impact the ratings of an urgent care operation.
  • Qless also offers valuable insights through data reports. The benefits of information can help urgent care centers improve their practice.
  • It also helps enhance communication and customer engagement. An engaged customer is more likely to be a satisfied customer.

Qless is an Important Start

While it is clear that Qless is a powerful, urgent care queue management system, the software is not the only solution to keeping patients engaged and happy with an urgent care location. Scheduling and urgent care wait times are apparent concerns when managing the best urgent care possible. Still, there are other considerations to make that, when applied alongside Qless, ensure a smooth-running practice.

Patient Care Access

One suggestion includes creating more patient care access through information, such as making sure patients understand what services are best handled by an urgent care center and which necessitate a hospital visit. No patient likes to be told they came to the wrong place. Head off those mistakes before they start.

Patient Pre-Registration

Another idea for managing the flow of patients is through patient pre-registration. Collecting information as early as possible and as quickly as possible reduces the overall wait for the patient and helps spread out the work for the staff. Data collection in conjunction with an urgent care queue management system makes for more efficient work.

Transparency

Lastly, having an office manager who is communicative with patients is a good strategy. Lines can still happen, even with an excellent queue management system. Somewhere in the process of caring for patients, delays occur. So having an office manager, and by extension, communicative staff can help smooth over those hurdles as they arise in day-to-day practice. A patient kept in the loop regarding delays is more likely to accept them.

Infographic - Urgent Care Queue Management System

Consider Qless for Your Queue Management Needs

No customer has ever enjoyed seeing a physical line at an urgent care, or a waiting room packed with sick people. This can be reduced relatively easily through the Qless urgent care queue management system. Reduce urgent care wait times and increase the comfort and confidence of patients by letting them queue from their own spaces. All the while, use Qless robust data and analytics to understand your practice and the needs of your urgent care.

Qless, in conjunction with other practices, can help reduce the stress for patients and staff alike at any urgent care.