After tens of thousands of students queued, here is a sample of what Mesa Community College learned by using Qless Analytics:

  • An astounding 94.4% of Mesa’s students who had to wait more than an hour showed up for service –unparalleled loyalty, quite possibly built by the fact that students can roam freely while they wait.
  • Mesa CC students have an almost infinite patience –the % of them who show up for service after queueing does not appreciably diminish with the wait time.
  • The average delay between when students were summoned and when they arrived for service was under 1.5 minutes. Qless’ proprietary and patent-pending Two-stage Predictive Summoning made sure that advisors did not have to wait for students, as Qless predicts when a student is soon to be summoned and pre-summons them to the waiting area.
  • The record wait is held by a student who waited 11 hours and 20 minutes –and showed up!
  • The peak average daily wait was 684 minutes, for admissions, on October 30th.
  • The highest student return rate (the % of students that visited multiple times) was 3.8%, for financial aid. Perhaps not surprising…give money out and expect them to come back for more!
  • Laura Carrillo gets the prize for the most transactions logged any week, with 504 students served the first week of this year.
  • Mesa CC students are a diverse bunch. Take a look at the attached map to see where they all come from. 87% come from Arizona, but the rest come from 109 cities nationwide. The city outside Arizona with the largest student population in Mesa: Denver, CO.
  • At 2 PM on January 4th, there were 51 people waiting for advisement at the Southern and Dobson campus. The holidays sure need some advice to recover from!
  • The hours to visit Advisement for the shortest wait: 8 AM and 6 PM.
  • The adviser who spent the most time per student seen: Kathy Silberman, at more than 40 minutes median time spent with each student.
  • Mesa CC has saved its students over 518 days of wasted time waiting since it deployed Qless.

Posted with permission from Mesa Community College.