Outdated technologies and processes create bottlenecks and other problems for government retention systems. These inefficiencies frustrate both employees and taxpayers, leading to a poor working environment and negative citizen experience.
In government offices, like DMVs, wait times can run up to hours. Long wait times frustrate the waiting citizens and increase stress for employees, who bear the brunt of their frustration.
Virtual line technology provides a solution to help ease the burden on government employees and helps keep them happy — and in their jobs. While many understand the benefits of digital appointment scheduling for citizens, the benefits for government retention systems may be less obvious.
Qless provides a simple, cost-effective solution to help governmental departments serve citizens more efficiently and allows them to collect feedback to help improve service.
For government employees, virtual queue systems allow citizens to join the queue from anywhere — on their mobile device, via the website, or phone — without having to engage directly with an employee. People can also schedule their appointment for whatever day works for them. Virtual line technology reduces the number of people waiting in line by up to 35%, which takes a load off of your employees and increases their job satisfaction.
Effective government retention systems must employ technology to help improve employee satisfaction rates. Qless virtual scheduling software helps increase staff productivity by up to 90%.
The benefit of having a cloud system is that employees can see important details about the next appointment, which speeds up service. Qless enables bi-directional communications that can alert people in the queue of their estimated wait times, letting them know when to show up for their appointment. A virtual queue allows citizens to wait wherever they want and reduces the number of people in the waiting room.
Government agencies realize that the old “take a number” system doesn’t work. Moreover, the old system put added stress on employees, encouraging them to look elsewhere and inhibiting government retention systems.
People entering a government office know when they should arrive and where to go. A digital system decreases the workload for employees.
Qless virtual line technology also offers robust business intelligence, gathering data from all appointments and every office and department. Qless provides customizable dashboards that allow managers to create views of any of their data. These analytics can reveal potential bottlenecks and help managers provide solutions in real-time to prevent further issues.
When government agencies create systems that are more user-friendly for citizens, there are fewer complaints. Fewer complaints boost employee morale and benefit government retention systems.
A vital feature of the Qless cloud software is creating communications channels with citizens to get their feedback. That feedback is critical to keep operations running smoothly and efficiently.
Virtual line technology, like Qless, is a valuable component of government retention systems that can improve employee satisfaction and keep their staff in their jobs. To learn how Qless can help your government agency, schedule a demo today.