We’re all familiar with the standard procedure at the DMV. You walk in, take a number, and wait. And wait. The DMV is busy any time of day, and your customers often expect to wait around an hour or more to get the service they need. If they forget a key piece of paperwork, they may even have to come back and wait again. All of this waiting makes customers testy. It’s not uncommon to see frustration and anger develop in this kind of atmosphere. Qless has created a virtual office management software for DMVs that lets customers skip the line for a more satisfying experience.
Skipping the DMV Line and Skipping for Joy
Qless DMV virtual office software will change the way your customers view a visit to the DMV altogether. After one visit with this new technology, they’ll no longer cringe at the mere mention of the DMV. Qless software lets customers join a virtual queue where they are no longer tied to the waiting room. With the use of an app, they can wait for DMV service anywhere they please. The app sends notifications to their cell phone about approximate wait times and directs them to the correct window for service. With the power to use their wait time to run errands, grab some lunch, or take a nap in their car, the satisfaction rate for customers will skyrocket.
Flexible Wait Times
Now that customers can go shopping, eat at a restaurant, or even just relax at home during their wait for DMV service, unexpected hiccups are bound to happen. While the Qless app alerts customers that their service time is near, traffic can get backed up, restaurant service can take longer than expected, and any number of unknowns can occur. Luckily, this is not a problem for your customers, and your DMV service won’t get interrupted or backed up. Shortly before the customer’s turn, the app asks them if they need additional time. If they respond yes, the app skips them back a little further in the DMV line instead of starting them at the end of the line. Other customers get to the front a little quicker, and everyone is satisfied. So if they happen to be grabbing a meal, there’s no need to scarf it down and rush to the DMV.
Effects of High Customer Satisfaction
When customers can skip the DMV line and make better use of their wait time, the frustration and anger disappear. Employees no longer have to deal with the aftereffects of customers stuck in small waiting rooms with uncomfortable chairs for long periods. Instead, customers treat employees with the dignity, respect, and positivity they deserve. And in place of lousy customer reviews online, you’ll begin to see great reviews that recommend the service at your DMV. You can bet your customers will also share their new and painless experience from skipping the DMV line with others. That’s positive word-of-mouth advertising for your DMV location. Qless software creates high customer satisfaction that will change how citizens feel about the DMV forever.
Measuring the Data
So how will you know your customers are satisfied when skipping the line with the Qless DMV virtual office software? It provides you with customer satisfaction surveys. Immediately after a customer completes their transaction, the app sends a survey by text message straight to their cell phone. With this immediate delivery, you’ll get a high rate of return. Customer feedback can be easily recorded, along with other important metrics. Qless software lets you collect data on transaction types, service durations, no-show rates, customer information, and more. You can download these analytics into reports and graphs that your team can use to improve business operations and make employee incentive programs.
Advertise While They Wait
Just because your customers are skipping the DMV line and staying out of the waiting room doesn’t mean you can’t reach them with advertisements. In fact, you’ll likely get a higher rate of exposure to your promos using the Qless DMV virtual office software. You can use the app to automatically text customers about organ donation, registering to vote, or any promo you’re offering. Because customers are already checking their phones for updates on their wait time for service, they’ll get the message.
Skip the DMV Line with Appointments
The Qless DMV virtual office software isn’t just for queue management. It’s also for scheduling appointments. Customers can easily book an appointment for license renewal, permit tests, and any other DMV business on the company website or app. The FlexAppointment technology seamlessly integrates walk-in DMV customers with scheduled appointments. Automated appointment confirmations and reminders keep customers on track and reduce no-shows. Employees know exactly why customers are visiting the DMV, and are better prepared to help them at their time of service.
The DMV is a complex office. There’s a constant flow of information to be filed, policies to be updated, and customers to manage. Qless DMV virtual office software is designed to make these processes easier. It automatically records data, makes it easy for employees to manage customers, and creates high customer satisfaction rates. Let your customers skip the DMV line and see for yourself what positive changes will ensue. The Qless software is simple to use and set up. Our team of experts will help you throughout the entire process. Contact us today to request a free demo and hear about other DMVs that are enjoying great success with Qless.