Yelpers give Reno Nevada DMV 30% more 4 & 5 stars since implementing QLess™.
"When they met with staff, the students were calm, cool, and collected, rather than angry, bitter, and mad. This is a huge transformation.” Curt Eley - Vice President for Enrollment Management The University of Texas at Dallas
"A lot of the bad reputation was ancient history[…] it is a hard reputation to live down and eliminating the physical line was an easy fix with big payoffs for our customers.” Jocelyn MathiasenDirector of the Department of Permitting and Land Use City of Milford, CT
Customer satisfaction increased by 20% in a study conducted by our client, Impact Urgent Care.
After one year of use, Vodafone Spain increased the number of customers served by 12%, reduced no shows by 25%, and reduced wait times by 50%.
No shows reduced by
Wait timesreduced by
Your customers can enter a virtual queue from cell phones, touch screen kiosks, or the Web. Your employees can add customers to a virtual line from the Queue Manager.
Your customers can roam freely while they wait.
QLess sends customers an SMS or calls them when it is their turn to be served.
Provides a real-time animated, graphical view
of your virtual queues.
A simple series of touch-screens for customers to enter into your virtual queues.
Allow your customers to wait for services however and wherever they choose by holding their spot in line with a mobile phone. This decreases your customers’ perceived wait time and can be a great customer-service differentiator.
I am being asked recommendations for queue management and clearly I recommend your company”
Global Head of Retail Technology, Vodafone
This application is fantastic. We have jumped a decade forward in customer experience”
Senior Manager, Business Intelligence Center at Texas Department of Public Safety
Your product is amazing and about as innovative as it gets. So simple, yet so effective in creating customer satisfaction. Brilliant!”
Director of OIT Web & Portal Services, Valencia Community College
in hundreds of cities on five continents.