In this webinar, host Dr. Alex Bäcker shares the 5 best practices to improve government operations, create a great citizen experience, and review technology that will make you a hero – both at your office and with your citizens. As a technology solutions expert, TEDx speaker, and Gold Stevie winner for IT Executive of the Year, Alex works closely with government agencies – such as the Michigan Department of State, the Nevada DMV, and the Texas Department of Public Safety – to oversee the deployment of SaaS solutions and cultivate 5-star reviews. “The webinar was well organized – thank you for these great ideas. ”Webinar Attendee – City of Houston. Discover how to:

• Use queue management workflows to eliminate long lines and reduce citizen complaints
• Use surveys and data to maximize efficiencies
• Lower operational costs
• Reduce no-shows
• Boost staff productivity and improve morale

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Read more: 7 Reasons Why Government Offices Need Scheduling Software