Turn Service Struggles Into Success! Learn how to streamline service and boost efficiency
Get the Free White Paper

REAL-TIME QUEUE AND SERVICE INSIGHTS

Smarter Queue Insights, Better Service, Happier Customers

Request A Demo
Service Intelligence: Insights for Operational Excellence
Break free of processes that slow down service with real-time, AI-powered queue management analytics. Maximize service potential with an unmatched view into employees, customers, and operations.
Employee Insights
Improve employee performance with detailed productivity and customer satisfaction analysis.
Customer Insights
Proactively manage CSAT with detailed customer analysis across employees, locations, and services.
Operational Insights
Identify inefficiencies & productivity blockers so that you can serve more without increasing costs.
Live Insights
Quickly identify and fix service bottlenecks with a real-time, bird’s- eye view of location performance.
01/04
Supercharge Productivity with Employee Insights
  • Analyze employee effectiveness by hour, day and service type
  • Target training and skill development based on areas of need
  • Build staffing plans based employee strengths
  • Know which employees make customers happiest - by service
02/04
Make CSAT Scores Skyrocket with Customer Insights
  • Investigate customer happiness by location, service and employee
  • Explore root causes of customer frustration and leakage
  • Analyze customer demand by location, service, day and hour
03/04
Work Smarter, Serve Faster with Operational Insights
  • Analyze demand & wait times by location, service, day & hour
  • Pinpoint customer frustration and leakage
  • Correct inefficiencies quickly in order to maximize productivity
04/04
Find It, Fix It, Flourish with Live Insights
  • Spot bottlenecks and long running interactions in real-time
  • Identify where to assign team members for faster service
  • Keep wait times low, customers satisfied and employees happy
01/04

Feel Good About Cutting the Queue!

Shorten on-site wait times by up to 97%.
Reduce walkaways by as much as 75%.
02/04

Create predictability, deliver convenience

Offer the convenience of booking future appointments.
Slash no-show rates significantly.
Seamlessly blend scheduled appointments with walk-ins.
meeting appointment calendar date and time
03/04

Stay ‘in the know’ with 2-way communication

Customers can view status updates, request more time, or cancel their appointment.
visiting details of a customer appointment
04/04

Know now, act now with live data

Monitor engagements and workflows in real-time.
Identify constraints and bottlenecks instantly.
Elevate operational productivity and efficiency by up to 90%.
real time data of customers data

Case Studies

Case Study
Florida Southwestern State College
We started with Admissions, but once other departments saw the results, QLESS spread like wildfire. Having one unified approach gave us the ability to adapt to new realities like Zoom Meetings and keep on the cutting edge.
Higher Education

The Wait is Over

Join other leading organizations trusting QLESS to transform how they deliver for their customers.
Request a Demo
right white arrow
customer card design