Service Intelligence: Insights for Operational Excellence
Break free of processes that slow down service with real-time, AI-powered queue management analytics. Maximize service potential with an unmatched view into employees, customers, and operations.
Employee Insights
Improve employee performance with detailed productivity and customer satisfaction analysis.
Live Insights
Quickly identify and fix service bottlenecks with a real-time, bird’s- eye view of location performance.
Customer Insights
Proactively manage CSAT with detailed customer analysis across employees, locations, and services.
Operational Insights
Identify inefficiencies & productivity blockers so that you can serve more without increasing costs.
01/04
Supercharge Productivity with Employee Insights
Analyze employee effectiveness by hour, day and service type
Target training and skill development based on areas of need
Build staffing plans based employee strengths
Know which employees make customers happiest - by service
02/04
Find It, Fix It, Flourish with Live Insights
Spot bottlenecks and long running interactions in real-time
Identify where to assign team members for faster service
Keep wait times low, customers satisfied and employees happy
03/04
Make CSAT Scores Skyrocket with Customer Insights
Investigate customer happiness by location, service and employee
Explore root causes of customer frustration and leakage
Analyze customer demand by location, service, day and hour
04/04
Work Smarter, Serve Faster with Operational Insights
Analyze demand & wait times by location, service, day & hour
Pinpoint customer frustration and leakage
Correct inefficiencies quickly in order to maximize productivity
01/04
Feel Good About Cutting the Queue!
Shorten on-site wait times by up to 97%.
Reduce walkaways by as much as 75%.
02/04
Create predictability, deliver convenience
Offer the convenience of booking future appointments.
Slash no-show rates significantly.
Seamlessly blend scheduled appointments with walk-ins.
03/04
Stay ‘in the know’ with 2-way communication
Customers can view status updates, request more time, or cancel their appointment.
04/04
Know now, act now with live data
Monitor engagements and workflows in real-time.
Identify constraints and bottlenecks instantly.
Elevate operational productivity and efficiency by up to 90%.
.avif)
