In the last decade, the world of retail has been turned upside down. Instead of walking into a store and browsing, 67% of consumers say they research products online before shopping for them in brick-and-mortar stores.Consumers have more information than ever at their fingertips – product features, competitive products, pricing, and even what friends, family, and total strangers think about products.In this new era of competitive advantage, customer satisfaction is set by high expectations and the desire for instant gratification.To learn how to modernize your business strategy and delight your customers, please fill out the form to read this whitepaper!Discover how to:
- Convert online browsing to offline sales
- Increase the lifetime value of customers
- Reduce customer walk-aways, no-shows, and shrinkage
- Maximize productivity with happy and engaged staff