CloudOps Team Lead (United States, CA)

CloudOps Team Lead (United States, CA)

Job Opening

Job Overview

Job Title: CloudOps Team Lead

Department: Engineering

Reports To: Director of CloudOps

Location: United States, CA


About the Company

QLess is an appointment scheduling and queue management platform. The product is designed to help companies optimize customer flow: it combines intelligent ML algorithms, automation, and two-way text capabilities to empower customers to receive service when, where, and how they want. With this, organizations can provide customers with solutions that reduce the amount of time they have to wait in lines while also boosting productivity, employee satisfaction, and operational efficiency. 

Our web-based software has given back over 6,000 years of otherwise wasted time to our millions of users by allowing them to hold their spot in a virtual line using their cell phone instead of being stuck waiting in a physical line or waiting room. 

This is a great opportunity to join a highly professional, motivated, inspiring, and lively team where you can make a real difference.


About the Position

The CloudOps Team Lead, is responsible for designing and implementing cloud-based Platform and Infrastructure solutions, ensuring that they meet our business requirements and are scalable, reliable, and secure. At the application level, this position provides critical design of feature, function, load, and performance based testing. The CloudOps Team Lead is also responsible for leading and mentoring a team of Cloud Operations Engineers, and ensuring that they have the necessary skills and knowledge to support our cloud infrastructure.



-Manage and maintain our cloud infrastructure, ensuring that it is scalable, reliable, and secure

-Provide technical leadership and guidance to the team of cloud operations engineers

-Mentor and develop team members to improve their skills and knowledge

-Monitor and optimize the performance of our cloud infrastructure to ensure maximum uptime

-Identify and mitigate risks and vulnerabilities in our cloud infrastructure

-Develop and maintain documentation of our cloud infrastructure and related processes

-Collaborate with other teams to ensure the smooth operation of our cloud-based systems



-At least 5 years of experience in cloud operations or a related field

-Experience in designing and implementing cloud-based solutions using Amazon Web Services (AWS)

-Strong knowledge of cloud infrastructure, including virtualization, networking, security, and storage

-Experience with infrastructure automation tools (Terraform)

-Experience with containerization technologies such as Docker and Kubernetes

-Excellent knowledge of OOP, SOLID, and DRY programming principles

-Experience with Application Performance Monitoring and Visualization Tools (Datadog, Grafana)

-Understanding of the configuration management, and usage of Relational Databases (MySQL, PostgreSQL)

-Experience implementing CI/CD pipelines

-Experience with QA Automation Frameworks and Technologies (TestNG, Webdriver, Rest Assured, Robot Framework)

-Python, BASH, and Java (optional: GoLang)

-Performance monitoring tools (JMeter, Squid, Gatling, etc)

-Process automation tools (ie: Rundeck)

-Manual testing tools (Postman)

-Strong leadership and interpersonal skills, with the ability to motivate and develop a team

-Excellent problem-solving and analytical skills

-Strong written and verbal communication skills

-Ability to work collaboratively with other teams


Why Join QLess?

-A great opportunity to work in a tier global tech company

-Professional Development Reimbursement: we are committed to fostering the professional growth and development of our employees

-Flexible Working Schedule: we understand that our employees have diverse needs and responsibilities outside of work

-Health Insurance: we prioritize the health and wellness of our employees

-Bonus Allowance for (wellness and childcare): we recognize that taking care of personal well-being and family commitments is crucial

-Reward System: our tech company believes in recognizing and appreciating our employees’ hard work and contributions

-Paid Vacation: we value our employees’ well-being

-Annual Salary Review: we understand that fair compensation is a crucial aspect of employee satisfaction

-Social Events and Team Building: it is important for us to connect, bond, and create meaningful relationships outside of the regular work duties, ultimately enhancing teamwork and employee morale.


Come join us, and help us all spend more time doing and less time waiting.
Apply by sending your resume to