Implementation Specialist

Implementation Specialist

Job Opening

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About QLess:

Our cloud-based software has given back over 13,000 years of otherwise-wasted time to more than 120 million users. QLess brings over 550 global organizations together with their customers, 26 million times per year. With QLess, organizations can serve their customers onsite or virtually, walk-in or appointment. Customers can join a virtual line using their cell phone, instead of waiting in a physical line or waiting room. Designed to help organizations seamlessly optimize customer flow, our intuitive mobile experience combines intelligent ML algorithms, automation, two-way text capabilities to empower their customers to receive service when, where and how they want. With our help, organizations can deliver products and services that allow their customers to spend less time in line while simultaneously increasing operational efficiencies, productivity and employee satisfaction.

Responsibilities:

• Collaborate with the sales and customer success teams to understand customer objectives, requirements and expectations during the onboarding process.
• Lead the implementation and configuration of our software for new clients, ensuring a smooth and efficient integration.
• Proactively identify and address potential challenges that may arise during the implementation process, finding creative solutions to ensure customer success.
• Conduct thorough training sessions for end-users and administrators, empowering them to maximize the software’s capabilities.
• Serve as the primary point of contact for customers related to technical support and issue resolution during the implementation phase.
• Conduct thorough testing and quality assurance to ensure a smooth transition from implementation, go-live, and the customer handoff to the Customer Success Team.
• Work closely with the development team to relay customer feedback, identify potential enhancements, and advocate for improvements.
• Travel to customer sites as needed (up to 50% of the time) to provide on-site training, support, and build strong relationships with key stakeholders.
• Collaborate with cross-functional teams to ensure the seamless transition from the implementation phase to long-term customer success.
• Stay up-to-date with industry trends, product updates, and new technologies to continuously enhance your software knowledge.

Desired Skills and Qualifications:

• Exceptional communication and interpersonal skills, with the ability to convey technical information to non-technical stakeholders effectively.
• Outstanding problem-solving abilities and a customer-centric mindset.
• Ability to manage multiple projects simultaneously and meet tight deadlines.
• Willingness to travel up to 50% of the time, with flexibility for occasional extended stays on customer sites.
• Adaptability and a strong interest to learn and master new technologies and concepts.
• Experience in software implementation or a related technical role.
• Bachelor’s degree in Business, Finance, Computer Science, Information Technology, or a related field (OR equivalent practical experience).

Join our dynamic team and be part of an innovative company that values its employees and customers alike. As a Software Implementation Consultant, you will make a significant impact on our customers’ success and contribute to the growth of our business. If you have a passion for technology, enjoy interacting with customers, and thrive in a fast-paced environment, we would love to hear from you!

Apply on LinkedIn
About QLess: