Technical Writer – Yerevan, Armenia

Send resume/cover letter to careers@qless.com.

QLess mission:

To maximize customer service throughput, while eliminating customer wait times – all at a lower cost.

About QLess:

Our cloud-based software has given back over 13,000 years of otherwise-wasted time to more than 120 million users. QLess brings over 550 global organizations together with their customers, 26 million times per year. With QLess, organizations can serve their customers onsite or virtually, walk-in or appointment. Customers can join a virtual line using their cell phone, instead of waiting in a physical line or waiting room. Designed to help organizations seamlessly optimize customer flow, our intuitive mobile experience combines intelligent ML algorithms, automation, two-way text capabilities to empower their customers to receive service when, where and how they want. With our help, organizations can deliver solutions that allow their customers to spend less time in line while simultaneously increasing operational efficiencies, productivity, and employee satisfaction.

About this role:

Based out of Yerevan, Armenia, the Technical Writer will be responsible for producing, curating, and maintaining documentation to help our customers get the most out of the product. Creating structure and clarity out of complexity is the name of the game! This will come from working closely with subject matter experts across product management, engineering, and support to create technical documentation, guides, training materials, and videos.

Role duties:

• Work with internal teams to obtain an in-depth understanding of the product and thedocumentation requirements.
• Produce high-quality documentation that meets the applicable standards and is appropriate for its intended audience.
• Write easy-to-understand user interface text, online help and developer guides.
• Create tutorials to help end-users with a variety of applications.
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
• Gather information from subject matter experts in order to work quickly and independently.
• Create and maintain the information architecture. Desired experiences & skills:

• Proven working experience in technical writing of software documentation.
• Ability to deliver high-quality documentation paying attention to detail.

• Ability to quickly grasp complex technical concepts and make them easily understandable in text, images, and videos.
• Excellent written skills in English.
• Functional understanding of distributed systems and REST APIs.
• Basic familiarity with the SDLC.
• University degree in Computer Science, Engineering or equivalent preferred.

Job Location: Yerevan, Armenia Travel Requirements: 10%