Healthcare Case Studies: Streamlining Patient Flow

120,000+

Visits Managed Annually

QLess's Virtual Check-In system manages more than 120,000 visits per year at the urgent care facility, indicating a high volume of patients benefiting from the system.

90%

Reduction in Waiting Room Time

Patients using QLess experience a 90% reduction in time spent waiting in the clinic's waiting room, demonstrating a significant improvement in efficiency and patient experience.

15 Minute

Advance Appointment Alerts

QLess alerts patients 15 minutes in advance of their actual appointment time, allowing them to arrive just in time for their appointment. This feature helps streamline the check-in process and reduces patient wait times.

OVERVIEW

QLess helps medical professionals at a Nevada-based urgent care improve patient service flow. The QLess solution allows patients to skip the waiting room by joining a virtual queue online, from home or work, and arrive at the clinic just in time for their appointment.

“This hasn’t just been a minor improvement,” says Chief Executive Officer of the healthcare network. “QLess has totally changed how patients receive care.”

BUSINESS CHALLENGE

It is inconvenient for patients to sit in busy waiting rooms. The clinic needed a solution that would reduce or eliminate those office wait times and minimize the discomfort of patients. According to the CEO, one of the most frustrating parts of providing urgent care is that it often lacks urgency.

SOLUTION

The healthcare network's CEO first discovered QLess in early 2014.
“I went to our innovation team and told them about a system that other industries were using to manage customer waiting. A few weeks later we were talking with QLess.”
Within 90 days, the urgent care facility launched a pilot program.

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Their Virtual Check-In manages more than 120,000 visits per year.

With QLess, patients can simply get in line virtually from the clinic’s web or mobile site and then wait for their turn wherever they happen to be. QLess alerts them 15 minutes in advance of their actual appointment by text, allowing them to arrive just in time to complete a short intake process, provide insurance information, and quickly see a provider.

Staff at the urgent care can monitor and manage the real-time, virtual queues and notify patients of delays to control expectations and reduce frustration. QLess provides the urgent care with analytics across multiple clinics featuring data about each patient’s experience, as well as staff productivity.

Transforming Patient Experience

QLess revolutionized the patient experience at a Nevada urgent care by eliminating waiting room waits. Patients join a virtual queue online, arriving just in time for their appointment, boosting satisfaction and clinic efficiency.

Improved Patient Experience

QLess has transformed the patient experience by allowing them to join a virtual queue online, reducing or eliminating the need to wait in busy waiting rooms. This has led to increased patient satisfaction and a more efficient workflow at the clinic.

Enhanced Operational Efficiency

The implementation of QLess has improved operational efficiency at the urgent care clinic by allowing patients to join a virtual line and only show up when it's their turn. This has helped reduce waiting room congestion and promote safe health practices.

Real-Time Queue Management

QLess enables staff at the urgent care clinic to monitor and manage real-time virtual queues, notifying patients of any delays and controlling expectations. This feature helps reduce patient frustration and improve overall clinic operations.

Reducing Wait Time at Clinics and Labs

OVERVIEW

BUSINESS CHALLENGE

SOLUTION

The Wait is Over