Join From Anywhere
Citizens can join a line or schedule an appointment from anywhere via a mobile device, website, QLess app, onsite kiosk, or API, eliminating the need to wait in
line for service.
Alerts & Communication
Citizens are sent automated alerts to let them know their place in line, estimated wait time, and when to arrive for their appointment -- allowing them to wait where they want -- in their home, at the office, or at a coffee shop.
With QLess’ government queue management software, you can serve citizens upon arrival so they can return to their day with minimal disruption — keeping
them happy and improving their experience.
By providing greater visibility and eliminating lines, a government queue management system can keep your employees more product and drive more
Reduce the number of people waiting in line by up to
Elevate staff productivity by up to
Improve customer satisfaction by up to
Learn More About QLess Government Queue Management and Appointment Scheduling
See how QLess eliminates lines, streamlines processes, and improves the citizen experience for government agencies and municipalities
Optimize Queue Management Across Government Departments
QLess works with a wide range of governmental agencies to improve
interactions with their citizens.
Manage tax payer appointments.
Simplify government permitting.
Departments of Labor
Virtual appointments for citizens.
County Clerk Offices
Reduce missed appointments.
Improve citizen queuing.
Manage representative access.
Ports / Port Authorities
Reduce government wait times.
Make the cities run smoother.
Streamline town services.
Improve municipality services.
Focus on the right activities, not lines.
Make queue management more accessible
Smarter city and government line management.
Reduce government administrative time.
Improve the citizen experience throughout all government offices.
Schedule a demo to learn how to improve your government's citizen experience.
How our queue management features improve government and city experiences.
Enable city officials and administrators to see live, at-a-glance views into queue performance.
Improve employees’ visibility of all appointments and create custom fields for each location.
Allow residents to schedule and manage appointments on their phones.
Provide a designated phone number citizens can text for status updates and
Communicate with citizens on their preferred platform via text, email, or mobile app.
Send a pulse survey via automated text message after each visit to gain insight
into citizens’ experience.
.gov Website Integration
Direct citizens to a website to access direct links for virtual queues or
Seamlessly integrate QLess with existing government systems through APIs.
Why is the citizen experience so important for government agencies?
Citizen Experience (CX) is defined as the sum of all experiences a person may have with any agency in your government. Since governments are often a sole-source service provider (e.g., there’s only one place to pay taxes, or get a driver’s license), the experience is even more important in the public sector than in other organizations. If that’s not enough to convince you, view this webinar on why federal agencies must improve CX.
Whether your customer is a small firm looking for a loan, a family in need of aid following an emergency, or someone passing through an airport security checkpoint, every encounter is an opportunity to show that the government understands and meets the needs of the people they serve. If that’s not enough to convince you, view this webinar that discusses why federal agencies must improve CX or learn how QLess helped a Florida county government enable
faster service and shorter wait times.
Interactions between government agencies and citizens provide a lifetime of proof that the government works. In combination, these events are significant opportunities to demonstrate to citizens that their government functions. Improving public confidence in government occurs one transaction at a time, and we must take every action we can to enhance it.