Improve Citizen Experiences With a Government Queue Management Software



Join From Anywhere

Citizens can join a line or schedule an appointment from anywhere via a mobile device, website, QLess app, onsite kiosk, or API, eliminating the need to wait in 

line for service.

Alerts & Communication

Citizens are sent automated alerts to let them know their place in line, estimated wait time, and when to arrive for their appointment -- allowing them to wait where they want -- in their home, at the office, or at a coffee shop.

Streamline Services

With QLess’ government queue management software, you can serve citizens upon arrival so they can return to their day with minimal disruption — keeping 

them happy and improving their experience.

Improve Operations

By providing greater visibility and eliminating lines, a government queue management system can keep your employees more product and drive more 

efficient operations.

Reduce the number of people waiting in line by up to


Elevate staff productivity by up to


Improve customer satisfaction by up to


Learn More About QLess Government Queue Management and Appointment Scheduling

See how QLess eliminates lines, streamlines processes, and improves the citizen experience for  government agencies and municipalities

Optimize Queue Management Across Government Departments

QLess works with a wide range of governmental agencies to improve 

interactions with their citizens.

Tax Offices
Manage tax payer appointments.

Permit Offices
Simplify government permitting.

Departments of Labor
Virtual appointments for citizens.

County Clerk Offices
Reduce missed appointments.

Court Houses
Improve citizen queuing.

Manage representative access.

Ports / Port Authorities
Reduce government wait times.

Make the cities run smoother.

Streamline town services.

Improve municipality services.

Police Departments
Focus on the right activities, not lines.

Social Services
Make queue management more accessible

City Government san antonio
Municipal Line Management
City of Milwaukee
County Government of Fairfax
King County Queue Management
City of Orlando

"QLess has helped address a frustrating situation resulting in happier customers and staff. The queuing platform has made it possible for thousands of people to avoid waiting in line each year."

Maria Petersen | Manager of Police Administration | Minneapolis-Saint Paul International Airport

Smarter city and government line management.

Reduce government administrative time.

Improve the citizen experience throughout all government offices.

Schedule a demo to learn how to improve your government's citizen experience.

How our queue management features improve government and city experiences.


Enable city officials and administrators to see live, at-a-glance views into queue performance.


Improve employees’ visibility of all appointments and create custom fields for each location.

Mobile App

Allow residents to schedule and manage appointments on their phones.

Remote Join

Provide a designated phone number citizens can text for status updates and 


Bi-Directional Communication

Communicate with citizens on their preferred platform via  text, email, or mobile app.

Citizen Feedback

Send a pulse survey via automated text message after each visit to gain insight 

into citizens’ experience.

.gov Website Integration

Direct citizens to a website to access direct links for virtual queues or 

appointment scheduling.

API Integrations

Seamlessly integrate QLess with existing government systems through APIs.

Why is the citizen experience so important for government agencies?

Citizen Experience (CX) is defined as the sum of all experiences a person may have with any agency in your government. Since governments are often a sole-source service provider (e.g., there’s only one place to pay taxes, or get a driver’s license), the experience is even more important in the public sector than in other organizations. If that’s not enough to convince you, view this webinar on why federal agencies must improve CX.


Whether your customer is a small firm looking for a loan, a family in need of aid following an emergency, or someone passing through an airport security checkpoint, every encounter is an opportunity to show that the government understands and meets the needs of the people they serve. If that’s not enough to convince you, view this webinar that discusses why federal agencies must improve CX or learn how QLess helped a Florida county government enable
faster service and shorter wait times.


Interactions between government agencies and citizens provide a lifetime of proof that the government works. In combination, these events are significant opportunities to demonstrate to citizens that their government functions. Improving public confidence in government occurs one transaction at a time, and we must take every action we can to enhance it.