GOVERNMENT
Improve Citizen Experiences With a Government Queue Management Software
GSA APPROVED VENDOR (GS-35F-209CA)
Join From Anywhere
Citizens can join a line or schedule an appointment from anywhere via a mobile device, website, QLess app, onsite kiosk, or API, eliminating the need to wait in
line for service.
Alerts & Communication
Citizens are sent automated alerts to let them know their place in line, estimated wait time, and when to arrive for their appointment -- allowing them to wait where they want -- in their home, at the office, or at a coffee shop.
Streamline Services
With QLess’ government queue management software, you can serve citizens upon arrival so they can return to their day with minimal disruption — keeping
them happy and improving their experience.
Improve Operations
By providing greater visibility and eliminating lines, a government queue management system can keep your employees more product and drive more
efficient operations.
Reduce the number of people waiting in line by up to
35%
Elevate staff productivity by up to
90%
Improve customer satisfaction by up to
100%
Learn More About QLess Government Queue Management and Appointment Scheduling
See how QLess eliminates lines, streamlines processes, and improves the citizen experience for government agencies and municipalities
Optimize Queue Management Across Government Departments
QLess works with a wide range of governmental agencies to improve
interactions with their citizens.
Tax Offices
Manage tax payer appointments.
Permit Offices
Simplify government permitting.
Departments of Labor
Virtual appointments for citizens.
County Clerk Offices
Reduce missed appointments.
Court Houses
Improve citizen queuing.
Consulates
Manage representative access.
Ports / Port Authorities
Reduce government wait times.
Cities
Make the cities run smoother.
Towns
Streamline town services.
Municipalities
Improve municipality services.
Police Departments
Focus on the right activities, not lines.
Social Services
Make queue management more accessible
Smarter city and government line management.
Reduce government administrative time.
Improve the citizen experience throughout all government offices.
Schedule a demo to learn how to improve your government's citizen experience.
How our queue management features improve government and city experiences.
Dashboard
Enable city officials and administrators to see live, at-a-glance views into queue performance.
Calendar
Improve employees’ visibility of all appointments and create custom fields for each location.
Mobile App
Allow residents to schedule and manage appointments on their phones.
Remote Join
Provide a designated phone number citizens can text for status updates and
alerts.
Bi-Directional Communication
Communicate with citizens on their preferred platform via text, email, or mobile app.
Citizen Feedback
Send a pulse survey via automated text message after each visit to gain insight
into citizens’ experience.
.gov Website Integration
Direct citizens to a website to access direct links for virtual queues or
appointment scheduling.
API Integrations
Seamlessly integrate QLess with existing government systems through APIs.
QLess Provides MSP Badging Office Increased Productivity
Virtual queuing solutions let customers enter lines before they even arrive, eliminating long waits and frustration.
12 Ways to Satisfy Your Citizens While They Wait
Learn more about how you can improve customer engagement and overall satisfaction for your citizens with queue management software.
Eliminate Physical Lines & Improve Operations
Take control of your government office with appointment booking software that improves the citizen experience.
The Advantages of Using Online Appointment Scheduling Software
Virtual queue software can boost productivity and monitor your government offices’ workflows in real-time.
Why is the citizen experience so important for government agencies?
Citizen Experience (CX) is defined as the sum of all experiences a person may have with any agency in your government. Since governments are often a sole-source service provider (e.g., there’s only one place to pay taxes, or get a driver’s license), the experience is even more important in the public sector than in other organizations. If that’s not enough to convince you, view this webinar on why federal agencies must improve CX.
Whether your customer is a small firm looking for a loan, a family in need of aid following an emergency, or someone passing through an airport security checkpoint, every encounter is an opportunity to show that the government understands and meets the needs of the people they serve. If that’s not enough to convince you, view this webinar that discusses why federal agencies must improve CX or learn how QLess helped a Florida county government enable
faster service and shorter wait times.
Interactions between government agencies and citizens provide a lifetime of proof that the government works. In combination, these events are significant opportunities to demonstrate to citizens that their government functions. Improving public confidence in government occurs one transaction at a time, and we must take every action we can to enhance it.