Less time waiting, and more time serving students.
100%
Calls Answered
Only 27% of calls were answered before QLESS.
93%
Reduction in Days to Admit
Students are admitted sooner with less hassle.
Innovation at Work
"We needed to flip admissions upside down. We push the envelope a lot - it’s in our DNA."
Jason Dudley
VP, Information Technology and Digital Strategies
What you’ll learn?
Transforming Student Services
Learn how FSW eliminated long wait times, reduced call volumes, and improved both student and staff satisfaction.
Driving Institution-Wide Adoption
See how initial success led to rapid adoption across the college, including Advising, Financial Aid, Registrar, and more, creating a unified approach to service delivery.
Achieving Measurable Results
Hear how FSW reducing admission times from 40 days to 2.3 days while significantly improving staff satisfaction and work-life balance, among other results.
Webinar Speakers
James Harvey
CEO, QLESS
Steven Kolberg
Senior Coordinator of Accessibility and LMS Administration
Andrae Jones
Director of Student Technology and Strategy
Jason Dudley
VP, Information Technology and Digital Strategies
About FSW
Florida SouthWestern State College (FSW) is a public, 2-year state college serving five counties in Southwest Florida. With an enrollment of 18,314 students during the 2022-2023 academic year, FSW offers a variety of nationally-ranked, career-focused academic programs degrees and professional certifications
How bold thinking led to a 270% increase in Students Served at FSW
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