Higher ed students consume half your employee time
Hear from the Experts
“By the time a transaction reaches the average service time, it’s already on track to take twice as long.”
David Coleman
Data Scientist
What you’ll learn?
Improving Service-Time Management
Get details about counterintuitive service behaviors and how you can increase total customers served without increasing headcount
Creating Sustainable Teams
Learn how to use analytics and customer data to create workflows that increase productivity and reduce stress on employees
Achieving Practical Results
Discover how to practically balance your resources to address long-running customer interactions eating away at your capacity
Service Intelligence
Learn how to harness queue management analytics with Service Intelligence
Webinar Speakers
James Harvey
CEO, QLESS
David Coleman
Data Scientist
Melanie English
Head of Marketing
About QLESS Research
QLESS Research explores the measured insights we’ve discovered in our live production data over nearly two decades in the customer engagement and queue management space, and across tens of millions of visits in high-traffic organizations like DMVs, universities and colleges, clinical labs and retail.
The Service Paradox: How 9% Customers Eat Up 50% Capacity
