America's aging population will place a heavy strain on the country's healthcare resources. By 2030, Americans aged 65 and older will comprise 20% of the nation's population. Hospitals and other healthcare facilities must evolve their services to provide more efficient care to an ever-increasing number of patients. Implementing a smart digital hospital waiting room solution designed for the healthcare industry can help you deliver optimal care to your patients.
The QLESS patient scheduling queue management system offers virtual waiting room technology to help your organization deliver optimal care. These innovative healthcare technologies enhance the patient experience, boost staff morale, and improve operational efficiency. The provision of superior patient care will enhance your organization's reputation. This will lead to increased revenue and profits for your medical facility.
Most have experienced the frustration that comes from sitting for hours in a crowded hospital to wait for their appointment. Thankfully, new healthcare technologies can help you eliminate crowded waiting rooms that frustrate patients, stress your staff, and lead to operational inefficiency and revenue loss.
Virtual waiting room technology is a software solution that allows you to wait for your hospital appointment without having to sit in congested waiting rooms. This system allows patients to use an app to book their doctor's appointments online, then, they can queue remotely for their appointment until it's their turn.
During the virtual queue, patients are welcome to utilize their waiting time as they see fit outside the hospital, they should arrive at the facility when it is their scheduled appointment time to meet with their physician. The appointment scheduling and queue management software helps your practice eliminate crowded lobbies and long waiting times, enhancing the patient experience and revenue generation.
After setting up the system at your facility, patients are able to access a digital sign-in sheet on your organization's website, they can also access it through an app on their smartphone or via an on-site kiosk. On the platform, patients can select an available appointment slot and specify what service they're seeking. After scheduling their appointment on the platform, patients will then join a virtual queue; therefore, they'll have real-time information on their waiting time and place in line.
Virtual waiting room technology empowers patients to queue virtually and spend their waiting time productively outside the medical facility's premises. The interactive queue management software enables patients to reschedule or cancel their appointment via their mobile app or text messaging if they're unable to show up. Your staff can contact patients waiting in the virtual queue via text messaging, voice calls, or video conferencing to solve any issues.
In addition to the online patient appointment scheduling and queue management functionalities, the QLESS healthcare software offers extra features, including real-time notification of delays and information on other clinics' waiting times. Patients are notified when a doctor is running late and are provided with alternative options to choose other clinics with shorter wait times. These advanced features help reduce frustration with long waiting times, resulting in a better patient experience.
Studies have shown that patients spend 2-4 hours in outpatient departments before seeing the doctor. Sitting for hours in congested lobbies to wait for your hospital appointment is stressful and frustrating for many people. Virtual waiting room technology eliminates long wait times by enabling patients to queue remotely for their appointment. Allowing patients to spend their waiting time productively enhances their satisfaction, resulting in increased revenue for your medical facility.
That being said, if you want to provide superior healthcare services to enhance patient satisfaction at your medical facility, let us help. The QLESS healthcare queue management system can increase your patient satisfaction rate by up to 99%. Contact us now to get a free, personalized demo to experience how we can streamline operations, improve the patient experience with a digital sign-in sheet solution, and increase your organization's revenue.
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