A patient queue management system that removes lines from the health care experience.

Patient Join From Anywhere

Join From Anywhere

Through our hospital queue system, patients join a line or schedule an appointment from wherever they are via mobile device, website, QLess app, onsite kiosk, or API — eliminating the need to wait.

Hospital Alerts & Communications

Alerts & Communication

Patients are sent automated alerts to let them know their place in line, estimated wait time, and when to arrive for their appointment -- allowing them to wait where they want -- in their home, at the office, or at a coffee shop.

Streamline Queue Services

Streamline Services

Patients are served upon arrival and are able to return to their day with minimal disruption -- keeping them safe, happy and improving their experience with our efficient hospital queue system.

Improve Patient Operations

Improve Operations

With greater visibility, no lines and happier patients, employees are more efficient and productive -- creating smarter, more effective operations.



Reduced number of
patients waiting


Improved operational


Increased patient

QLess manages the patient journey.

We create safer experiences at healthcare organizations.


Improve the patient care journey with bi-directional communication.


Reduce wait times with our patient queue management system.

Surgical Centers

Check-in patients with our virtual queue app.

Blood Banks

Streamline primary care, test appointments, and follow-ups.

Happier people across thousands of locations.

For labs and clinics, we provide a patient queue management system that prioritizes safety and efficiency.

"QLess virtual check-in transformed our urgent care facility in ways beyond what I imagined. QLess will become a standard in healthcare systems.

Donald Kimes | Medical Director | Aplus Urgent Care


Integrates with walk-ins

Unlike traditional appointment scheduling software, QLess enables organizations to integrate scheduled appointments with walk-ins. This queuing system integration allows organizations to prioritize customers with scheduled appointments but serve walk-ins as openings occur, minimizing idle time while increasing throughput.


The omnichannel capabilities of our appointment management system allow customers to schedule appointments from anywhere via the appointment booking app, text-to-join, website, QR code, or onsite kiosk. The same UX is applied across a variety of platforms and device types, so the experience for customers and staff is seamless.


Bi-directional communication capabilities within our appointment scheduling software allow customers to notify staff if they need to reschedule or cancel their appointment; improving an organization's customer journey management and delivering a simple and flexible experience to patrons.

Tracking & Reporting

With our appointment management system, managers and staff have visibility into how many appointments are scheduled for a given day, week, or month, and robust reporting capabilities to see how many appointments are scheduled per employee, department, service type, and more. This level of insight empowers organizations to better manage resources, adjust workflows, and improve operational efficiency and the customer journey.

Resource Matching

Advanced queuing system technology automatically matches customers to pre-designated employees based on service type, creating a streamlined workflow. This dynamic segment of our customer flow management software puts end-users at the forefront, increasing customer happiness and providing a superior experience.


Organizations can use our appointment management system to configure appointments to match their ideal workflows. Whether an organization would like to customize appointments by type, length, assigned employees, or required documentation, our queue management system is ready to adapt with you.

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Empower Your Patients

  • 500,000 customers served per week
  • 26,000,000 customers served per year
  • 10,000,000 customers join lines remotely per year
  • 2,500,000 customer appointments per year
  • 2,600,000 SMS text surveys delivered per year
  • 7 average text interactions per visitor
  • 600,000 no-shows turned into later shows
  • 90% reduction in on-site wait times