QLESS DASHBOARD

Visualize customer engagement patterns. Sharpen decision-making.

2.6m

min

44.5m

median

241.9m

max

70%

8.4

of 10

Reporting  >  Queue Dashboard

Forecast Wait

3.8

Waiting

9

Serving Now

6

Served Today

97

No Show

3.8%

Actual Wait

0.9m

min

71.1m

median

237.9m

max

Transaction Time

3.1m

min

5.1m

median

180.4m

max

Team Utilization

93.7%

Employee

Transaction Time

Idle Time

Served Today

Tony Z

19.6m

0.5m

6

Andy H

25.4m

0.3m

4

Katy H

16.8m

0.6m

8

Marissa J

21.5m

0.4m

5

Enable live, at-a-glance views into queue performance.

Visualize and forecast wait times, customer wait counts, average transaction times and more. Improve workflow and operations management, increase productivity and operating efficiency.

Create a comprehensive view of your operation.

Dashboard combines executive-level summary data with granular visibility into individual locations and queues. Maintain a pulse on how individual interactions are impacting your entire engagement system. Adjust on the fly as needed.

Know when bottlenecks are happening with real-time alerts.

Configure thresholds and instantly visualize outliers with visual cues on the dashboard. Red or yellow signal slowdowns and customer engagement risk. Automatically notify management or team members of necessary corrective action.

Types of Metrics Tracked

Current Number Of Customers

Current Number Of Customers

Current Forecasted Wait Time

Current Forecasted Wait Time

Average Forecasted Wait Times Per Location

Average Forecasted Wait Times Per Location

Average Actual Wait Time

Average Actual Wait Time

Number of Customers Served

Number Of Customers Served

Percentage of No-Shows

Percentage of
No-Shows

Employee Utilization

Employee Utilization

Transaction Time

Transaction Time

See the Qless Dashboard in action.

Empower your customers to wait wherever they want with Qless.