Visualize customer engagement patterns. Sharpen decision-making.
Reporting > Queue Dashboard
Enable live, at-a-glance views into queue performance.
Visualize and forecast wait times, customer wait counts, average transaction times and more. Improve workflow and operations management, increase productivity and operating efficiency.
Create a comprehensive view of your operation.
Dashboard combines executive-level summary data with granular visibility into individual locations and queues. Maintain a pulse on how individual interactions are impacting your entire engagement system. Adjust on the fly as needed.
Know when bottlenecks are happening with real-time alerts.
Configure thresholds and instantly visualize outliers with visual cues on the dashboard. Red or yellow signal slowdowns and customer engagement risk. Automatically notify management or team members of necessary corrective action.