University students attend higher education institutions with the hopes of expanding their minds and preparing for their future. Unfortunately, all too often they got lost in a system that doesn't cater to individual student experience. Instead of feeling that the administration exists for the students, attendees quickly realize that they must conform to the needs of administrators in order to be successful. Scheduling appointments, registering for classes, even asking advisors for help all become nightmarish experiences filled with long lines, tired and impatient staff, and inadequate information.
Oftentimes, students will enter university fresh-faced, excited, and ready for success. Over time, however, ineffective university resources begin to take their toll. When simple tasks like registering for classes or dealing with financial aid eat up so much of their time, their desire to continue with their education slowly decreases. Students struggle to gain support from on-campus systems, which explains why consistently negative experiences with campus resources are one of the main sources of attrition; unfortunately, universities struggle to increase student satisfaction with limited resources. While student experience often ranks as a top priority for administrators, improving on-campus systems seems like an insurmountable task. A large student population means long lines--there doesn't seem to be a way around the problem. Fortunately, online appointment booking tools and an effective scheduling application both provide a modern solution to a large problem in higher education.
By using an electronic scheduling application like the one from QLess, academic institutions solve the problem of impatient students before it starts. Instead of expecting students to show up, wait in a line, and hope for the best, scheduling applications allow students to book an appointment ahead of time, eliminating the need for physical queues. In an age of ever-evolving technology, an electronic solution like a scheduling application can simultaneously push academic institutions into the modern age and improve the student experience.
Perhaps the most instantaneous result of an effective scheduling application is the elimination of physical lines, without an electronic tool, students often run into long lines at every on-campus location. While long queues are frustrating at any juncture, they're particularly irritating during key points in the year. When students struggle to register for class, change programs, or ask advice about their courses due to long lines, attrition begins to develop. Instead of forcing long queues that lead to general frustration and discontent, a scheduling application assigns students a specific time with which they can complete their necessary necessary business. When each student knows the time and date they can sign up for new courses, registering for classes becomes a breeze. Even signing up to see an advisor becomes a stress-free task--each person is assigned an appointment time, eliminating the pressure on both the student and the administrator. By bypassing lines and allowing individuals to address their issues at a specified time, students no longer waste their time waiting for help. They gain more time to study, hang out with friends, or even just relax, all of which will contribute to higher student satisfaction.
While a scheduling application gives students more free time, it also tailors the university experience to a new generation. Current and incoming university students have grown up with technology. They're well-versed in mobile applications, and they actually prefer to handle most of their business electronically. Academic institutions, like any business, attract the most customers when they know their audience and tailor their services accordingly, for a mobile generation, mobile scheduling applications should be the norm.
The QLess scheduling application not only provides a mobile platform for students to access information from anywhere, it also sends text alerts to inform students of their appointment times. By creating a smartphone-friendly design, this scheduling application speaks to a main tenet of a new generation--consistent and reliable mobile communication. It ensures that students have simplified access to important academic information, and it lessens the possibility that they'll forget their appointment time and fail to show up.
While human error always stands as a distinct possibility, electronic scheduling applications allow students to feel comfortable an at-ease in their academic environments. By using technology they are already experts in, academic institutions create easy communication and connections between administrators and students. Students who feel comfortable in their academic environment are more likely to complete their university education, rather than cave to the pressures of campus life.
When students are constantly filtered into long lines and told to wait their turn, the personal element of higher education disappears. Students want to feel like their individual needs have significance, especially in an institution with the social weight of a college or university, many students accrue heavy debt in order to gain their degree. For instance, the desire to feel like their individual experience matters isn't misplaced. Difficulty gaining access to basic information and meeting essential needs for the future of their education is understandably frustrating.
Although electronic scheduling applications simply increase the organization and staff productivity on college campuses, they also allow each student to feel like they're receiving personalized attention. A specific appointment time communicates that each individual is important enough to receive focused attention, in which only their specific questions and needs matter. Simple as it may sound, a scheduling application can make all the difference in creating what feels like an individualized learning environment, despite the fact that each student receives the same time and attention to discuss their needs.
If students have a problem with campus systems, they want to make their opinions known; unfortunately, when it's difficult to even get a meeting in the first place, students don't feel that their concerns are being heard. Even if every individual problem can't be addressed immediately, allowing students to provide feedback on their experience can greatly improve student satisfaction with on-campus life. University processes may not change immediately, but allowing students to feel heard and appreciated subtly communicates that their opinion matters.
A scheduling application allows students the opportunity to address their concerns, without eating up the essential time of administrators. Instead of sitting in an office and listing off every complaint, students can fill out electronic surveys, effectively and quickly communicating the elements of the campus system that don't work for them. Feedback provides a two-fold opportunity for growth within the university. First, administrators hear student concerns quickly and easily, allowing them to adjust future processes to fix the most common problems. Second, students get their frustrations off their chest, lessening their irritation and providing hope that things will change in the future. A scheduling application allows universities to listen and react to the needs of their students, without decreasing the productivity of their staff. Students have a hand in the improvement of their education, and it doesn't come at a cost to either students or administrators.
Academic institutions are designed to push students towards graduation; unfortunately, the decision to leave university altogether is a common one. While each individual leaves their academic institution for their own reasons, dissatisfaction with campus resources often appears as one of the major sources behind drop-outs. Although it sounds like a no-brainer, it's worth stating that students who are satisfied with their college experience are far more likely to stay in school and eventually graduate.
An effective scheduling application increases student satisfaction with on-campus services. Students express their concerns, gain personalized attention, and generally improve their ability to function within a university setting. With a scheduling application, graduation seems like an achievable goal, rather than a faraway possibility. When students believe that they can graduate, they're much more likely to work towards that goal. Instead of feeling overwhelmed by the work in front of them, students see a clear path towards reaching their degree. Sometimes a little hope and a plan is all it takes. Happy students who believe they can graduate are more likely to graduate. A scheduling application brings that goal to the forefront of their minds, encouraging students to stay in school and earn their degrees.
Using a QLess scheduling application can change the life of university students everywhere. By eliminating physical lines and cutting down waiting times, scheduling applications allow students to feel like they're experiencing the personalized education they deserve; in addition, the mobile platform results in easy use for a tech-savvy generation and an opportunity for instantaneous feedback on campus services. Happy students are much more likely to stay in school, and to spread positivity about their academic institution, both online and in their personal life. If you want to increase your graduation rates, you need to learn more about QLess systems today. If you think our system might be the right fit for you, contact us now. We'll answer all your questions about QLess solutions. For more on improving campus operations and retention rates, read about how we've created college campuses without lines.
A well-developed workflow management system simplifies business processes at colleges and universities tremendously. As a business, these institutions provide education and degrees to their customers, also known as their students. Although colleges and universities stand as one of the most essential business organizations in young adult life, technological systems on-campus are often not on par with the fast-paced, technology-driven environment of the day. As incoming students reflect more expertise in current technology, so should their places of education. A workflow management system can change life at your university, both for your students and for your administrators.
In a school environment, multiple departments and individuals work together to contribute to the larger education machine. While some units identify prospective students, review applications, and send out offers of admissions, other divisions focus on registering current students for classes, organizing appointments with advisors, and assisting students with on-campus problems. Each of these individual systems work together to contribute to the overall goal of the organization--educating students and pushing them towards graduation, hence the need for workflow management.
A workflow management system simplifies all these processes. It's a software that automates some elements of your workflow management, taking the pressure off of your staff members and increasing the happiness of your students. By creating a streamlined network for all your most essential campus processes, a workflow management system allows each student to feel valued and supported, and each staff member to increase their productivity and efficiency.
A workflow management system creates an at-ease campus environment; not only that, it also brings your institution into the future. Easy-to-navigate education processes attract students, allowing your campus to continue running like the well-oiled machine that it is. Keeping your campus in the dark ages of technology not only hurts your students, it hurts your entire business. A high-tech workflow management system is a necessity your school can no longer do without.
Whether fair or unfair, students expect a lot of of their colleges and universities. An individualized learning experience is the standard, but most students would settle for consistent help from their on-campus systems. Unfortunately, high enrollment rates, a limited amount of resources, an overworked staff, and a surplus of tasks to complete often leave students feeling confused and overlooked. The more difficulty students experience navigating their education process, the more impatient they become. If enough time passes, the decision to leave school altogether becomes an easy one.
They're not getting the help they need to prepare for their future, why would they stay?
Consistently negative experiences with student services are one of the primary sources of attrition among college students. When students don't get the help or services they need, they drop out of classes, refrain from attending courses, or even leave the school altogether. As an organization that seeks to prepare young adults for their future, the current attrition rates are unacceptable.
Thankfully, a workflow management system presents a wonderful solution. By simplifying student access to on-campus services, a workflow management system decreases frustration and confusion among the student body. With a system like the one from QLess, you can decrease attrition rates by as much as 50%. A workflow management system improves student satisfaction and increases retention rates by allowing each student to feel like their needs are being met.
While a workflow management system improves the lives of your students, it also leads to increased productivity of your staff. A higher education environment already deals with a lack of resources, but a larger problem presents itself in an ineffective use of the resources that do exist. Oftentimes, staff stretch themselves far too thin trying to meet the needs of all students, despite the lack of time or effective organization systems to do so. Advisors overbook themselves attempting to sort out class schedules, and the Registrar and Admissions offices are overrun with impatient students. While it's undeniably unfair to the students, it's equally as frustrating for the staff.
Workflow management systems streamline campus processes and effectively allocate your staff resources. By eliminating the need for physical lines and relying on technology-based systems for organization, workflow management systems allow your administrators to gain a clear view of the tasks they need to be completed. Instead of surprise assignments and a frustrating amount of work for staff members, each administrator focuses on their assigned tasks, increasing their overall productivity. Not only does it result in increased happiness for your employees, it also ensures that all your resources are used effectively, lowering operational costs and saving money in the long run.
In our technologically advanced world, physical lines and in-person wait times just aren't practical anymore. Many of the problems that develop in university settings stem from a general lack of organization. Without a workflow management system, students are forced to go to an office, wait in line, and generally waste their time in an attempt to progress in their college experience. At the same time, administrators have little control over the time and attention needed to help each individual student. With a finite amount of resources and an infinite amount of potential questions, administrators are unable to prioritize and organize accordingly. With that lack of organization, both staff and students waste their time, and neither leaves feeling happy.
A workflow management system sorts through the chaos in your offices and eliminates the inconveniences of poor organization. Instead of arriving at an unspecified time in a physical office, students are assigned an appointment time with which they can ask all their questions. Interactive virtual queuing simplifies the process if your student does need unexpected help, and mobile reminders ensure that each student arrives at their specified appointment time. Most importantly, all these processes are completed inside the system, without assistance from your staff, allowing them to save their abilities to actually help students and bypass the errors that often accompany in-person scheduling.
An effective workflow management system changes your on-campus life immediately. Improved allocation of resources, clear processes for students, and increased organization all lead to instantaneous changes in your business systems. However, workflow management systems also provide information on what needs to change in the future. As a completely automated process, workflow management systems collect valuable information on your student and staff patterns. Student wait times, staff efficiency, student needs--all these and more can be found within your workflow management system.
With QLess systems specifically, we provide a real-time dashboard that consolidates data from multiple offices. At a glance, you have a general idea of what's happening in all areas of your campus. In addition, surveys within the system provide even more information about student satisfaction and necessary changes. Improving your business is a constantly evolving process, workflow management systems provide valuable insights to ensure that you can provide the best resources to your students for years to come.
We don't need to tell you that colleges and universities need students to stay afloat. Enrollment and retention present a major challenge for higher education institutions. That explains why many student administrators list student retention and student experience as their top priorities. While students may drop out when dissatisfied with their education, the ripple effect extends much farther than a single loss. Unhappy students spread information online and within their communities about the ineffectiveness of the school, giving other individuals the message that your institution isn't worth attending. While an individual drop-out can already present a hefty loss, consistent dropouts can negatively affect your application and enrollment rates over time.
An effective workflow management system leads to increased student happiness and higher retention rates over time, but it also allows your students to talk positively about your institution. Not only are you saving money on attrition, you're also building a strong reputation that will draw more students to your school over time. Reputation matters, both for the present and for the future. Workflow management systems support your ability to meet your student's needs, building a strong reputation as an institution that cares. With a reputation like that, who wouldn't want to apply?
Workflow management systems are a necessity in the modern age. It increases the happiness of your students and staff, leading to higher productivity and increased retention rates. In addition, it organizes your office with little effort from your staff and provides valuable insights into how you can improve your processes in the future. If you're ready to build a strong reputation, meet your students' needs, and save money for your business, you need to take the QLess approach. Learn more about how our electronic queuing system can enhance your education systems today. Please contact us for more information about our system.
Waiting rooms have been an essential aspect of hospitals, doctor's offices, and other healthcare facilities. But it doesn’t take much thought to realize the idea is counterintuitive. Crowding individuals with ailments in congested areas while they wait for assistance is not ideal. This was only further emphasized as a person-to-person airborne pandemic struck the world. Patient queue management software can be the solution to remedy this.This experience caused many healthcare professionals to have to re-evaluate their waiting procedures. There were concerns about pandemic transmission in waiting rooms and the overall healthcare experience. Amid virus anxiety, would patients sit with others even with a mask on?For a while, there were no true means of eliminating the waiting room. But in recent years, to address these concerns, many healthcare providers have been implementing patient queue software like QLess. This software aims to help reduce patients’ anxiety and create a waiting room experience that meets customers' expectations. The healthcare industry is crowded, and consumers abandon providers that can't meet their needs. According to Medical Economics, 69% of patients would switch providers for better services. Patient queue management software is an impactful solution that can de-congest waiting rooms and provide a safer, more patient-friendly experience. In a time where consumers easily switch businesses, the patient experience is vital. Below, we will break down what patient queue management is, how a virtual queue management system creates safer spaces, and why this is so important for patients and healthcare organizations.
Before we go any further, it is important to fully understand what patient queue management software is. The idea is relatively straightforward, and it has changed the healthcare sector. Why not have a virtual waiting room to manage customer flow instead of a physical one? Patients can access this virtual waiting room from their phones, computers, or on-site kiosks.With key features that enable customers to track the actual wait times for appointments, monitor the progress of the line they’re in, and communicate with staff, patients have a drastically changed experience when using healthcare services. Some organizations still hesitate to embrace and implement digital technology into the patient experience. But data indicates that customers already rely on digital technology and expect organizations to accommodate that reliance. According to a poll from Healthfully, 80% of consumers want the ability to use technology to manage their healthcare experience. Furthermore, the average consumer uses tech constantly throughout their daily lives. The average U.S. adult spends more than seven hours a day on screens, according to Exploding Topics. Healthcare organizations should prioritize implementing helpful tech solutions like patient queue management to avoid customer alienation. Patient queue management software has substantial benefits that enterprises should not overlook. With features that allow customers to enter virtual queues from their phones, patients can remotely wait in the virtual waiting room and monitor their queue times. Implementing virtual queues doesn't mean healthcare organizations need to eliminate waiting rooms. It simply gives patients the ability to choose.
The million-dollar question that healthcare organizations might have is whether or not waiting rooms are such a bad thing. Waiting rooms were the only option for healthcare services before technology advanced enough to make them less necessary. So how bad could it be? By implementing software to eliminate waiting rooms, might healthcare organizations solve a problem that doesn’t exist? The answer to this question is a firm no. Waiting rooms pose a genuine risk to older patients' well-being. A 2012 study of elderly residents of long-term care facilities published in the Canadian Medical Association Journal showed that a visit to an emergency department is associated with more than a threefold increased risk of acute infection. While this vindicates the need for patient queue software, it is also common sense. Requiring sick and injured people to share a room for extended periods increases patient risk. The pandemic highlighted that the prior waiting room model is untenable during an airborne virus outbreak among those visiting emergency rooms and doctors' offices. Healthcare providers adapted by spacing chairs, having customers wait outside, and mandating masks. While they may have curbed the virus from spreading, they reduced operational efficiency and didn't enhance patient satisfaction. It is not insignificant that waiting rooms also have extremely long patient wait times. The longer customers are cramped in a waiting area, even if socially distanced, the more at-risk they are. Similarly, the more unhappy they will be. This is why it is incredibly important for enterprises to be very conscious of the state of their waiting rooms.
We’ve established that waiting rooms might inadvertently put customers at risk, but what do your patients think of them? Customer satisfaction is vital in healthcare, as it's still a business, and unhappy customers can easily switch providers. The waiting room is a defining step in the patient's journey before receiving service. So it is worth asking if increasing patient satisfaction in the waiting room experience is necessary or if customers are okay with the current status quo. Data shows that consumers distrust crowded waiting rooms and dislike the experience they provide. A QLess survey of 250 U.S. adults showed that 59.4% of consumers associate congested waiting areas with unsafe conditions. If customers feel unsafe in the waiting room, chances are they will not enjoy their overall experience. A contributing factor in this situation is that the average waiting room is just not a pleasant place to be. Typical healthcare waiting rooms present sterile environments with white walls, fluorescent lighting, outdated magazines, and a T.V. This is hardly a positive environment, and according to Fierce Healthcare, unpleasant waiting rooms are a bigger issue for customers than long wait times. Rather than investing in more comfortable chairs or a higher-definition television, enterprises should focus on the real problem. Customers just don’t like waiting rooms either way. Patients prefer waiting from home or nearby cafes to congested waiting areas. Giving the consumer the option to skip the waiting room altogether is the best solution to a longstanding problem.
The healthcare industry is about more than just improving patients’ well-being, although that is the primary objective. The modern consumer isn’t satisfied with just receiving excellent quality of care. The experience for patients along the way is not nearly as important. Healthcare organizations that want to survive in this new age of experience-centric care will do well to improve their waiting room. According to Forbes, 60% of Americans have had a negative healthcare experience in the past year, and 52% of those people will tell others about their negative experiences. Curating a positive waiting experience without risk and discomfort is important in building a patient-friendly healthcare organization. This will help create loyal customers and position healthcare companies to succeed.
It is clear that there is a need for change in the waiting room experience. Customers don’t feel safe, and there is an established correlation between emergency waiting room visits and further infections. The problem has only gotten worse in recent years. A 2022 study by Yale showed that emergency room crowds had reached crisis levels and posed significant patient safety risks. The same is true across Canada. The crowding is due to an overstressed system, not necessarily management failure. De-congesting the waiting room is incredibly important for both safety and satisfaction. Let’s explore how patient queue management software can lead to less crowded waiting rooms while providing efficient patient flow.
The primary feature that QLess offers that is designed to help de-crowd the waiting room is its remote check-in software. In a typical waiting room without a patient queue management solution, individuals have to check-in in person. They arrive at the front desk, inform staff they’ve arrived, fill in a form, and take a seat, waiting to hear their name called. This requires physical presence throughout the waiting process. Remote check-in software lets customers wait for their appointment without physically arriving until it begins. How this works is that customers will receive a link when they register for an appointment. They can access this link via mobile devices, computers, or an on-site kiosk. When their appointment is scheduled, they can tap the link and check in. Once they’ve checked into their appointment, the patient is automatically placed in a virtual queue. The queue displays the number of customers ahead and the projected wait time based on data tracking and machine learning, accounting for the line's size and wait times at different parts of the day. Customers can be queued based on appointment type or healthcare professional they're meeting. They can track their progress through an app or website and know when to be there. This means lines can move smoothly without customers needing to be in the waiting room until the end. This also lines up with what customers prefer. In a QLess survey of 250 consumers, 57.2% of respondents indicated they are likelier to patronize a business if they have early insights into wait times. QLess virtual queuing system's remote check-in feature eliminates the need for customers to enter waiting rooms until their appointment begins. They can choose whether they are comfortable in that environment and wait on their own terms.
Long wait times in healthcare have been a persistent issue and seem unavoidable due to the nature of the industry. Demand often exceeds the ability of facilities to provide efficient service due to the need for proper care and attention for each patient. This is why patients wait an average of over 18 minutes at physicians’ offices, according to PartnerMD, and 145 minutes at the average emergency room, according to Autoinsurance.org. Patient queue management software can’t entirely solve the issue of long waits that are endemic to the healthcare industry. However, it can provide organizations with a tool to increase staff productivity, manage customer flow, and improve overall efficiency, positively impacting wait times.
There are two key ways this software helps with this. Firstly, the patient queue management system completely automates the queue process, so enterprises don’t need to oversee it themselves. The software has configurable policies, like no walk-ins or a maximum 5-minute late policy for appointments. Then, the lineup can be completely automated, with the artificial intelligence-based system drastically more efficient and organized than a standard physical queue. QLess’s patient queue management software also has smart calendar features that give staff a better sense of their day. The entire appointment calendar is displayed for them, showing the customer, appointment type, and more. The calendar is color-coded and organized and can be segmented, so employees have a heightened understanding of their daily workflow, increasing overall efficiency. By reducing wait times, healthcare organizations can reduce the time people need to spend waiting for appointments. The remote check-in features allow customers to wait from wherever they please, but inevitably there will still be some customers that prefer to wait for appointments in waiting rooms. With automated queue management and smart calendar features, the QLess patient queue management system ensures waiting times are trimmed, resulting in less crowded waiting areas.
Communication in the healthcare process is incredibly important. Customers strongly desire communication from end-to-end in the healthcare process, and having better communication can lead to safer waiting rooms. With better communication, enterprises can create safer waiting rooms in several ways. Having customers that indicate they might be contagious wait remotely will reduce infection risk, and enabling customers to message staff if they are running slightly behind but still keep their appointment will lead to fewer delays. While this type of communication could lead to a safer, less crowded waiting area, many enterprises are ill-equipped to offer this level of communication. Customers expect communication, particularly through digital methods. According to Forbes, 80% of consumers surveyed said they prefer to use digital communications with their healthcare providers, and 43% said they want to engage digitally with their healthcare providers before, after, and during their visits. But many enterprises lack the digital infrastructure to provide this level of communication that customers are hoping for, even if it can make customers happier and lead to safer waiting rooms. The QLess patient queue management system empowers healthcare organizations with bi-directional communication features that improve the connection between customers and staff. With the QLess features, organizations can drive a more communicative approach to healthcare. They can individually message customers and receive responses, schedule messages to entire groups of customers, and create automated messages triggered at different parts of the patient journey. Better communication means less confusion, as late customers or no-shows often trigger chain reactions that lead to extended delays. With better communication, there are fewer bottlenecks, which means lines move faster and waiting rooms are less crowded. This also improves the patient experience, as enterprises can answer patients' questions digitally during busy times when they might not have the time to respond face-to-face.
One of the most significant ways healthcare organizations have pivoted away from the standard waiting room model is by leaning into virtual healthcare. The pandemic made face-to-face appointments a near-impossibility at many practices, and to combat this, many organizations pivoted to virtual healthcare options like telehealth. Providing medical care virtually remains important even after the peak days of the pandemic. According to McKinsey, virtual healthcare remains hugely impactful, with 46% of consumers using telehealth now compared to 11% in 2019.Telehealth leads to less congested, safer waiting rooms for obvious reasons. With the option to schedule remote healthcare appointments, customers don’t need to visit healthcare offices at all. If customers have a mild but contagious illness, healthcare organizations can schedule virtual appointments to ensure they don’t spread their illness. Ultimately, the fewer in-person visits, the less crowded waiting rooms will be. But many organizations might buckle under the weight of managing an entire virtual calendar without the proper digital solution.
QLess has virtual service features that enable healthcare organizations to provide a positive patient experience remotely. QLess is integrated with Zoom and Microsoft Teams, two popular video meeting platforms, and enables organizations to put customers in mixed queues that accommodate in-person and remote patients. How this works for remote patients is they would schedule an appointment online and select a virtual appointment. They will then receive a QLess link and be placed into a virtual queue when they check in for their appointment. They will then be able to monitor their wait time, see who is in front of them, and receive a Zoom or Teams link when their appointment is ready to begin. Virtual appointments are a crucial part of the post-pandemic world. The QLess patient queue management platform enables enterprises to integrate remote patients into their virtual queues and digital calendar, creating a smooth appointment process and easier virtual appointment management.
The waiting room is a longstanding problem in the healthcare industry that most organizations have neglected to address. The concept of making ill or injured patients wait for long periods in a congested room is one that doesn’t hold up to scrutiny, although there haven’t been other options for organizations until recently. Now that QLess for healthcare and other patient queue management systems exist, the need for waiting rooms has been drastically reduced. These digital solutions enable enterprises to create a virtual queue where customers don’t have to be physically present to wait in line or in the waiting room. The customer can check in, monitor their status in line, and communicate updates with staff, all from their phones or computers. This means they can wait outside the office, from their home, at a nearby park, or wherever else they’d prefer. Customers can still wait in waiting rooms if they want to, but QLess allows them to wait remotely, helping to drastically reduce congestion in healthcare offices. Reducing risk in the waiting experience should be an important objective for all healthcare organizations, and it resonates with customers. Consumers strongly dislike the typical waiting room process that has been the norm in healthcare for ages. With QLess’s queue software, healthcare businesses can meet the needs of the experience-oriented patient while creating a safer, more positive waiting process.
Most of the times, going to the doctor or to a hospital is not a pleasant experience. Besides not feeling ok, there are other factors such as filling forms and the inevitable queues. Obviously if we are sick, we want to be taken care immediately and that hardly happens, and even if we are not sick and it's a routine visit, we will still have to wait. The worst is that most of the times we have the feeling of losing time sitting in reception room just waiting, even without knowing when we are going to be called. We really understand how frustrating that can be. As you know, we have a solution for healthcare clinics and one of our main goals is to eliminate lines and give back time to our customers. The feedback is great and not only our customers are satisfied with the system, but also our customers' customers have noticed the difference. In their own words:
"For us, at Impact, it's a differentiator. It gives us an edge over our competition and fits perfectly in with one of our core values; respect for our patients and their time........... It's exactly what our patients have been asking for! A way to keep them informed of the wait." - Linda Ratner - CEO / President Impact Urgent Care -
And what Tom C. and Soeurette Kelly wrote in his 5-star review on Yelp and Google Reviews: "Today I came in for a flu shot and was reminded just how different Impact is from other clinics. A few months ago I was feeling horrible just before leaving for a trip to DisneyWorld. I came in and saw Dr. Ratner literally a few hours before my flight. I checked in online and waited less than 5 minutes. He checked me out thoroughly, sent meds to my pharmacy and got me feeling better fast! He and the staff took time to understand my situation and took great care of me. We had a fabulous time at Disney and the trip was saved by the wonderful folks at Impact! I can't imagine going anywhere else".- Tom C. -
"I came down with the flu on Christmas day, 2013. Next morning, my family doc could not see me so I went to Impact Urgent Care. Online check-in helped save me at least 2 hours of wait time (so many people were there with the flu! Obviously big outbreak in San Antonio!). They made the wait as comfy as possible. Very clean waiting room. Complimentary coffee. Lot's of seating. Once in, they were prompt and courteous. I highly recommend going to Impact Urgent Care. Would always do their online check-in (find it easily on their website)".- Soeurette Kelly -
Beginning with Pflugerville, Driver License Mega Centers serve citizens with the first and only cross-industry, integrated Mobile Queue Management platform. LOS ANGELES, CA – October 30, 2012 – QLess, Inc. is proud to announce that it has been selected to provide its patent-pending Mobile Queue Management platform for several new driver license mega centers being opened by the Texas Department of Public Safety. The first mega center opens its doors in Pflugerville on Tuesday, October 30, 2012.“QLess DMVs have been winning national awards for years and saving citizens decades of waiting in line. The Texas DPS is now taking that to a whole new scale, and will enable DPS employees to more efficiently serve their customers, while improving customer convenience, which is a top priority for the department,” said QLess CEO, Dr. Alex Bäcker.
DPS mega centers will leverage the QLess technology platform to help DPS employees more quickly and effectively serve customers at these driver license offices. The Mobile Queue Management system will offer customers the convenient option to “get in line” without going to the office. Customers will join the virtual line online or via any phone. QLess will also provide customers interactive options allowing them to make adjustments to their place in line – for instance, if they are running late, they can push themselves back in line. Walk-in customers will use the self-service check-in kiosks and will have the option of returning later, closer to the time they will get served, notified by QLess via text or phone call as their turn approaches.
This level of interactivity is unique to QLess, and allows for an unrivaled customer experience, effectively giving customers back lost time. “We are committed to ensuring Texas driver license customers have a quick and efficient visit to our offices, and using the QLess system will give our mega centers the technology needed to take a major step in advancing our goals of providing effective and efficient service to our customers," said DPS Director Steven McCraw. In order to deliver a seamless experience for both staff and citizens, QLess worked in close partnership with DPS officials throughout the entire setup process. The result will be a Mobile Queue Management experience that is convenient for both the Texas citizen and for DPS staff.
With the announcement, QLess continues to advance towards its vision of liberating people from the act of waiting in line. Texas is in good company, with QLess locations in California, Oregon, Nevada, Arizona, Colorado, Illinois, Kansas, Missouri, Kentucky, Ohio, Mississippi, Tennessee, New Hampshire, North Carolina, Florida, New York, New Jersey, Connecticut and Massachusetts, as well as around the world, from Barcelona to Winnipeg and British Columbia to Melbourne and Vienna. The Pflugerville announcement further solidifies QLess as the world’s premier provider of Mobile Queue Management and Mobile CRM.
The QLess Mobile Queue Management platform is unique in many ways, not the least of which is that it works in any industry where people wait in a queue, allowing for rich ecosystem experiences when QLess merchants are in close proximity to one another. QLess can also be localized to operate in any geography and in any language, including English, Spanish, Portuguese, Chinese, German, French, Catalan, Dutch, and Arabic. In addition to enjoying increased customer satisfaction, QLess customers gain access to an entire suite of QLess Analytics tools, which allow for rich data capture and analysis of customer and staff metrics unavailable anywhere else.
QLess is dedicated to letting people live more and wait less. QLess Mobile Wait Management dramatically reduces waiting in line or on hold by letting people join a mobile queue from their phones, roam freely and get notified as their turn approaches. QLess also notifies hotel guests when their room is ready for check-in. QLess is the first true mobile CRM and boasts a powerful analytics & SMS surveys suite for brick-and-mortar merchants. QLess serves retail, government, education, hospitality, healthcare and everywhere people wait, and has saved millions of users well over a century of waiting. Customers include T-Mobile, Vodafone, the largest college districts in the nation, Rolex/Tourneau, DMVs and leading healthcare providers such as the Cleveland Clinic. More information on Texas DPS: Texas Department of Public Safety Website
University students attend higher education institutions with the hopes of expanding their minds and preparing for their future. Unfortunately, all too often they got lost in a system that doesn't cater to individual student experience. Instead of feeling that the administration exists for the students, attendees quickly realize that they must conform to the needs of administrators in order to be successful. Scheduling appointments, registering for classes, even asking advisors for help all become nightmarish experiences filled with long lines, tired and impatient staff, and inadequate information.
Oftentimes, students will enter university fresh-faced, excited, and ready for success. Over time, however, ineffective university resources begin to take their toll. When simple tasks like registering for classes or dealing with financial aid eat up so much of their time, their desire to continue with their education slowly decreases. Students struggle to gain support from on-campus systems, which explains why consistently negative experiences with campus resources are one of the main sources of attrition; unfortunately, universities struggle to increase student satisfaction with limited resources. While student experience often ranks as a top priority for administrators, improving on-campus systems seems like an insurmountable task. A large student population means long lines--there doesn't seem to be a way around the problem. Fortunately, online appointment booking tools and an effective scheduling application both provide a modern solution to a large problem in higher education.
By using an electronic scheduling application like the one from QLess, academic institutions solve the problem of impatient students before it starts. Instead of expecting students to show up, wait in a line, and hope for the best, scheduling applications allow students to book an appointment ahead of time, eliminating the need for physical queues. In an age of ever-evolving technology, an electronic solution like a scheduling application can simultaneously push academic institutions into the modern age and improve the student experience.
Perhaps the most instantaneous result of an effective scheduling application is the elimination of physical lines, without an electronic tool, students often run into long lines at every on-campus location. While long queues are frustrating at any juncture, they're particularly irritating during key points in the year. When students struggle to register for class, change programs, or ask advice about their courses due to long lines, attrition begins to develop. Instead of forcing long queues that lead to general frustration and discontent, a scheduling application assigns students a specific time with which they can complete their necessary necessary business. When each student knows the time and date they can sign up for new courses, registering for classes becomes a breeze. Even signing up to see an advisor becomes a stress-free task--each person is assigned an appointment time, eliminating the pressure on both the student and the administrator. By bypassing lines and allowing individuals to address their issues at a specified time, students no longer waste their time waiting for help. They gain more time to study, hang out with friends, or even just relax, all of which will contribute to higher student satisfaction.
While a scheduling application gives students more free time, it also tailors the university experience to a new generation. Current and incoming university students have grown up with technology. They're well-versed in mobile applications, and they actually prefer to handle most of their business electronically. Academic institutions, like any business, attract the most customers when they know their audience and tailor their services accordingly, for a mobile generation, mobile scheduling applications should be the norm.
The QLess scheduling application not only provides a mobile platform for students to access information from anywhere, it also sends text alerts to inform students of their appointment times. By creating a smartphone-friendly design, this scheduling application speaks to a main tenet of a new generation--consistent and reliable mobile communication. It ensures that students have simplified access to important academic information, and it lessens the possibility that they'll forget their appointment time and fail to show up.
While human error always stands as a distinct possibility, electronic scheduling applications allow students to feel comfortable an at-ease in their academic environments. By using technology they are already experts in, academic institutions create easy communication and connections between administrators and students. Students who feel comfortable in their academic environment are more likely to complete their university education, rather than cave to the pressures of campus life.
When students are constantly filtered into long lines and told to wait their turn, the personal element of higher education disappears. Students want to feel like their individual needs have significance, especially in an institution with the social weight of a college or university, many students accrue heavy debt in order to gain their degree. For instance, the desire to feel like their individual experience matters isn't misplaced. Difficulty gaining access to basic information and meeting essential needs for the future of their education is understandably frustrating.
Although electronic scheduling applications simply increase the organization and staff productivity on college campuses, they also allow each student to feel like they're receiving personalized attention. A specific appointment time communicates that each individual is important enough to receive focused attention, in which only their specific questions and needs matter. Simple as it may sound, a scheduling application can make all the difference in creating what feels like an individualized learning environment, despite the fact that each student receives the same time and attention to discuss their needs.
If students have a problem with campus systems, they want to make their opinions known; unfortunately, when it's difficult to even get a meeting in the first place, students don't feel that their concerns are being heard. Even if every individual problem can't be addressed immediately, allowing students to provide feedback on their experience can greatly improve student satisfaction with on-campus life. University processes may not change immediately, but allowing students to feel heard and appreciated subtly communicates that their opinion matters.
A scheduling application allows students the opportunity to address their concerns, without eating up the essential time of administrators. Instead of sitting in an office and listing off every complaint, students can fill out electronic surveys, effectively and quickly communicating the elements of the campus system that don't work for them. Feedback provides a two-fold opportunity for growth within the university. First, administrators hear student concerns quickly and easily, allowing them to adjust future processes to fix the most common problems. Second, students get their frustrations off their chest, lessening their irritation and providing hope that things will change in the future. A scheduling application allows universities to listen and react to the needs of their students, without decreasing the productivity of their staff. Students have a hand in the improvement of their education, and it doesn't come at a cost to either students or administrators.
Academic institutions are designed to push students towards graduation; unfortunately, the decision to leave university altogether is a common one. While each individual leaves their academic institution for their own reasons, dissatisfaction with campus resources often appears as one of the major sources behind drop-outs. Although it sounds like a no-brainer, it's worth stating that students who are satisfied with their college experience are far more likely to stay in school and eventually graduate.
An effective scheduling application increases student satisfaction with on-campus services. Students express their concerns, gain personalized attention, and generally improve their ability to function within a university setting. With a scheduling application, graduation seems like an achievable goal, rather than a faraway possibility. When students believe that they can graduate, they're much more likely to work towards that goal. Instead of feeling overwhelmed by the work in front of them, students see a clear path towards reaching their degree. Sometimes a little hope and a plan is all it takes. Happy students who believe they can graduate are more likely to graduate. A scheduling application brings that goal to the forefront of their minds, encouraging students to stay in school and earn their degrees.
Using a QLess scheduling application can change the life of university students everywhere. By eliminating physical lines and cutting down waiting times, scheduling applications allow students to feel like they're experiencing the personalized education they deserve; in addition, the mobile platform results in easy use for a tech-savvy generation and an opportunity for instantaneous feedback on campus services. Happy students are much more likely to stay in school, and to spread positivity about their academic institution, both online and in their personal life. If you want to increase your graduation rates, you need to learn more about QLess systems today. If you think our system might be the right fit for you, contact us now. We'll answer all your questions about QLess solutions. For more on improving campus operations and retention rates, read about how we've created college campuses without lines.
A well-developed workflow management system simplifies business processes at colleges and universities tremendously. As a business, these institutions provide education and degrees to their customers, also known as their students. Although colleges and universities stand as one of the most essential business organizations in young adult life, technological systems on-campus are often not on par with the fast-paced, technology-driven environment of the day. As incoming students reflect more expertise in current technology, so should their places of education. A workflow management system can change life at your university, both for your students and for your administrators.
In a school environment, multiple departments and individuals work together to contribute to the larger education machine. While some units identify prospective students, review applications, and send out offers of admissions, other divisions focus on registering current students for classes, organizing appointments with advisors, and assisting students with on-campus problems. Each of these individual systems work together to contribute to the overall goal of the organization--educating students and pushing them towards graduation, hence the need for workflow management.
A workflow management system simplifies all these processes. It's a software that automates some elements of your workflow management, taking the pressure off of your staff members and increasing the happiness of your students. By creating a streamlined network for all your most essential campus processes, a workflow management system allows each student to feel valued and supported, and each staff member to increase their productivity and efficiency.
A workflow management system creates an at-ease campus environment; not only that, it also brings your institution into the future. Easy-to-navigate education processes attract students, allowing your campus to continue running like the well-oiled machine that it is. Keeping your campus in the dark ages of technology not only hurts your students, it hurts your entire business. A high-tech workflow management system is a necessity your school can no longer do without.
Whether fair or unfair, students expect a lot of of their colleges and universities. An individualized learning experience is the standard, but most students would settle for consistent help from their on-campus systems. Unfortunately, high enrollment rates, a limited amount of resources, an overworked staff, and a surplus of tasks to complete often leave students feeling confused and overlooked. The more difficulty students experience navigating their education process, the more impatient they become. If enough time passes, the decision to leave school altogether becomes an easy one.
They're not getting the help they need to prepare for their future, why would they stay?
Consistently negative experiences with student services are one of the primary sources of attrition among college students. When students don't get the help or services they need, they drop out of classes, refrain from attending courses, or even leave the school altogether. As an organization that seeks to prepare young adults for their future, the current attrition rates are unacceptable.
Thankfully, a workflow management system presents a wonderful solution. By simplifying student access to on-campus services, a workflow management system decreases frustration and confusion among the student body. With a system like the one from QLess, you can decrease attrition rates by as much as 50%. A workflow management system improves student satisfaction and increases retention rates by allowing each student to feel like their needs are being met.
While a workflow management system improves the lives of your students, it also leads to increased productivity of your staff. A higher education environment already deals with a lack of resources, but a larger problem presents itself in an ineffective use of the resources that do exist. Oftentimes, staff stretch themselves far too thin trying to meet the needs of all students, despite the lack of time or effective organization systems to do so. Advisors overbook themselves attempting to sort out class schedules, and the Registrar and Admissions offices are overrun with impatient students. While it's undeniably unfair to the students, it's equally as frustrating for the staff.
Workflow management systems streamline campus processes and effectively allocate your staff resources. By eliminating the need for physical lines and relying on technology-based systems for organization, workflow management systems allow your administrators to gain a clear view of the tasks they need to be completed. Instead of surprise assignments and a frustrating amount of work for staff members, each administrator focuses on their assigned tasks, increasing their overall productivity. Not only does it result in increased happiness for your employees, it also ensures that all your resources are used effectively, lowering operational costs and saving money in the long run.
In our technologically advanced world, physical lines and in-person wait times just aren't practical anymore. Many of the problems that develop in university settings stem from a general lack of organization. Without a workflow management system, students are forced to go to an office, wait in line, and generally waste their time in an attempt to progress in their college experience. At the same time, administrators have little control over the time and attention needed to help each individual student. With a finite amount of resources and an infinite amount of potential questions, administrators are unable to prioritize and organize accordingly. With that lack of organization, both staff and students waste their time, and neither leaves feeling happy.
A workflow management system sorts through the chaos in your offices and eliminates the inconveniences of poor organization. Instead of arriving at an unspecified time in a physical office, students are assigned an appointment time with which they can ask all their questions. Interactive virtual queuing simplifies the process if your student does need unexpected help, and mobile reminders ensure that each student arrives at their specified appointment time. Most importantly, all these processes are completed inside the system, without assistance from your staff, allowing them to save their abilities to actually help students and bypass the errors that often accompany in-person scheduling.
An effective workflow management system changes your on-campus life immediately. Improved allocation of resources, clear processes for students, and increased organization all lead to instantaneous changes in your business systems. However, workflow management systems also provide information on what needs to change in the future. As a completely automated process, workflow management systems collect valuable information on your student and staff patterns. Student wait times, staff efficiency, student needs--all these and more can be found within your workflow management system.
With QLess systems specifically, we provide a real-time dashboard that consolidates data from multiple offices. At a glance, you have a general idea of what's happening in all areas of your campus. In addition, surveys within the system provide even more information about student satisfaction and necessary changes. Improving your business is a constantly evolving process, workflow management systems provide valuable insights to ensure that you can provide the best resources to your students for years to come.
We don't need to tell you that colleges and universities need students to stay afloat. Enrollment and retention present a major challenge for higher education institutions. That explains why many student administrators list student retention and student experience as their top priorities. While students may drop out when dissatisfied with their education, the ripple effect extends much farther than a single loss. Unhappy students spread information online and within their communities about the ineffectiveness of the school, giving other individuals the message that your institution isn't worth attending. While an individual drop-out can already present a hefty loss, consistent dropouts can negatively affect your application and enrollment rates over time.
An effective workflow management system leads to increased student happiness and higher retention rates over time, but it also allows your students to talk positively about your institution. Not only are you saving money on attrition, you're also building a strong reputation that will draw more students to your school over time. Reputation matters, both for the present and for the future. Workflow management systems support your ability to meet your student's needs, building a strong reputation as an institution that cares. With a reputation like that, who wouldn't want to apply?
Workflow management systems are a necessity in the modern age. It increases the happiness of your students and staff, leading to higher productivity and increased retention rates. In addition, it organizes your office with little effort from your staff and provides valuable insights into how you can improve your processes in the future. If you're ready to build a strong reputation, meet your students' needs, and save money for your business, you need to take the QLess approach. Learn more about how our electronic queuing system can enhance your education systems today. Please contact us for more information about our system.
Waiting rooms have been an essential aspect of hospitals, doctor's offices, and other healthcare facilities. But it doesn’t take much thought to realize the idea is counterintuitive. Crowding individuals with ailments in congested areas while they wait for assistance is not ideal. This was only further emphasized as a person-to-person airborne pandemic struck the world. Patient queue management software can be the solution to remedy this.This experience caused many healthcare professionals to have to re-evaluate their waiting procedures. There were concerns about pandemic transmission in waiting rooms and the overall healthcare experience. Amid virus anxiety, would patients sit with others even with a mask on?For a while, there were no true means of eliminating the waiting room. But in recent years, to address these concerns, many healthcare providers have been implementing patient queue software like QLess. This software aims to help reduce patients’ anxiety and create a waiting room experience that meets customers' expectations. The healthcare industry is crowded, and consumers abandon providers that can't meet their needs. According to Medical Economics, 69% of patients would switch providers for better services. Patient queue management software is an impactful solution that can de-congest waiting rooms and provide a safer, more patient-friendly experience. In a time where consumers easily switch businesses, the patient experience is vital. Below, we will break down what patient queue management is, how a virtual queue management system creates safer spaces, and why this is so important for patients and healthcare organizations.
Before we go any further, it is important to fully understand what patient queue management software is. The idea is relatively straightforward, and it has changed the healthcare sector. Why not have a virtual waiting room to manage customer flow instead of a physical one? Patients can access this virtual waiting room from their phones, computers, or on-site kiosks.With key features that enable customers to track the actual wait times for appointments, monitor the progress of the line they’re in, and communicate with staff, patients have a drastically changed experience when using healthcare services. Some organizations still hesitate to embrace and implement digital technology into the patient experience. But data indicates that customers already rely on digital technology and expect organizations to accommodate that reliance. According to a poll from Healthfully, 80% of consumers want the ability to use technology to manage their healthcare experience. Furthermore, the average consumer uses tech constantly throughout their daily lives. The average U.S. adult spends more than seven hours a day on screens, according to Exploding Topics. Healthcare organizations should prioritize implementing helpful tech solutions like patient queue management to avoid customer alienation. Patient queue management software has substantial benefits that enterprises should not overlook. With features that allow customers to enter virtual queues from their phones, patients can remotely wait in the virtual waiting room and monitor their queue times. Implementing virtual queues doesn't mean healthcare organizations need to eliminate waiting rooms. It simply gives patients the ability to choose.
The million-dollar question that healthcare organizations might have is whether or not waiting rooms are such a bad thing. Waiting rooms were the only option for healthcare services before technology advanced enough to make them less necessary. So how bad could it be? By implementing software to eliminate waiting rooms, might healthcare organizations solve a problem that doesn’t exist? The answer to this question is a firm no. Waiting rooms pose a genuine risk to older patients' well-being. A 2012 study of elderly residents of long-term care facilities published in the Canadian Medical Association Journal showed that a visit to an emergency department is associated with more than a threefold increased risk of acute infection. While this vindicates the need for patient queue software, it is also common sense. Requiring sick and injured people to share a room for extended periods increases patient risk. The pandemic highlighted that the prior waiting room model is untenable during an airborne virus outbreak among those visiting emergency rooms and doctors' offices. Healthcare providers adapted by spacing chairs, having customers wait outside, and mandating masks. While they may have curbed the virus from spreading, they reduced operational efficiency and didn't enhance patient satisfaction. It is not insignificant that waiting rooms also have extremely long patient wait times. The longer customers are cramped in a waiting area, even if socially distanced, the more at-risk they are. Similarly, the more unhappy they will be. This is why it is incredibly important for enterprises to be very conscious of the state of their waiting rooms.
We’ve established that waiting rooms might inadvertently put customers at risk, but what do your patients think of them? Customer satisfaction is vital in healthcare, as it's still a business, and unhappy customers can easily switch providers. The waiting room is a defining step in the patient's journey before receiving service. So it is worth asking if increasing patient satisfaction in the waiting room experience is necessary or if customers are okay with the current status quo. Data shows that consumers distrust crowded waiting rooms and dislike the experience they provide. A QLess survey of 250 U.S. adults showed that 59.4% of consumers associate congested waiting areas with unsafe conditions. If customers feel unsafe in the waiting room, chances are they will not enjoy their overall experience. A contributing factor in this situation is that the average waiting room is just not a pleasant place to be. Typical healthcare waiting rooms present sterile environments with white walls, fluorescent lighting, outdated magazines, and a T.V. This is hardly a positive environment, and according to Fierce Healthcare, unpleasant waiting rooms are a bigger issue for customers than long wait times. Rather than investing in more comfortable chairs or a higher-definition television, enterprises should focus on the real problem. Customers just don’t like waiting rooms either way. Patients prefer waiting from home or nearby cafes to congested waiting areas. Giving the consumer the option to skip the waiting room altogether is the best solution to a longstanding problem.
The healthcare industry is about more than just improving patients’ well-being, although that is the primary objective. The modern consumer isn’t satisfied with just receiving excellent quality of care. The experience for patients along the way is not nearly as important. Healthcare organizations that want to survive in this new age of experience-centric care will do well to improve their waiting room. According to Forbes, 60% of Americans have had a negative healthcare experience in the past year, and 52% of those people will tell others about their negative experiences. Curating a positive waiting experience without risk and discomfort is important in building a patient-friendly healthcare organization. This will help create loyal customers and position healthcare companies to succeed.
It is clear that there is a need for change in the waiting room experience. Customers don’t feel safe, and there is an established correlation between emergency waiting room visits and further infections. The problem has only gotten worse in recent years. A 2022 study by Yale showed that emergency room crowds had reached crisis levels and posed significant patient safety risks. The same is true across Canada. The crowding is due to an overstressed system, not necessarily management failure. De-congesting the waiting room is incredibly important for both safety and satisfaction. Let’s explore how patient queue management software can lead to less crowded waiting rooms while providing efficient patient flow.
The primary feature that QLess offers that is designed to help de-crowd the waiting room is its remote check-in software. In a typical waiting room without a patient queue management solution, individuals have to check-in in person. They arrive at the front desk, inform staff they’ve arrived, fill in a form, and take a seat, waiting to hear their name called. This requires physical presence throughout the waiting process. Remote check-in software lets customers wait for their appointment without physically arriving until it begins. How this works is that customers will receive a link when they register for an appointment. They can access this link via mobile devices, computers, or an on-site kiosk. When their appointment is scheduled, they can tap the link and check in. Once they’ve checked into their appointment, the patient is automatically placed in a virtual queue. The queue displays the number of customers ahead and the projected wait time based on data tracking and machine learning, accounting for the line's size and wait times at different parts of the day. Customers can be queued based on appointment type or healthcare professional they're meeting. They can track their progress through an app or website and know when to be there. This means lines can move smoothly without customers needing to be in the waiting room until the end. This also lines up with what customers prefer. In a QLess survey of 250 consumers, 57.2% of respondents indicated they are likelier to patronize a business if they have early insights into wait times. QLess virtual queuing system's remote check-in feature eliminates the need for customers to enter waiting rooms until their appointment begins. They can choose whether they are comfortable in that environment and wait on their own terms.
Long wait times in healthcare have been a persistent issue and seem unavoidable due to the nature of the industry. Demand often exceeds the ability of facilities to provide efficient service due to the need for proper care and attention for each patient. This is why patients wait an average of over 18 minutes at physicians’ offices, according to PartnerMD, and 145 minutes at the average emergency room, according to Autoinsurance.org. Patient queue management software can’t entirely solve the issue of long waits that are endemic to the healthcare industry. However, it can provide organizations with a tool to increase staff productivity, manage customer flow, and improve overall efficiency, positively impacting wait times.
There are two key ways this software helps with this. Firstly, the patient queue management system completely automates the queue process, so enterprises don’t need to oversee it themselves. The software has configurable policies, like no walk-ins or a maximum 5-minute late policy for appointments. Then, the lineup can be completely automated, with the artificial intelligence-based system drastically more efficient and organized than a standard physical queue. QLess’s patient queue management software also has smart calendar features that give staff a better sense of their day. The entire appointment calendar is displayed for them, showing the customer, appointment type, and more. The calendar is color-coded and organized and can be segmented, so employees have a heightened understanding of their daily workflow, increasing overall efficiency. By reducing wait times, healthcare organizations can reduce the time people need to spend waiting for appointments. The remote check-in features allow customers to wait from wherever they please, but inevitably there will still be some customers that prefer to wait for appointments in waiting rooms. With automated queue management and smart calendar features, the QLess patient queue management system ensures waiting times are trimmed, resulting in less crowded waiting areas.
Communication in the healthcare process is incredibly important. Customers strongly desire communication from end-to-end in the healthcare process, and having better communication can lead to safer waiting rooms. With better communication, enterprises can create safer waiting rooms in several ways. Having customers that indicate they might be contagious wait remotely will reduce infection risk, and enabling customers to message staff if they are running slightly behind but still keep their appointment will lead to fewer delays. While this type of communication could lead to a safer, less crowded waiting area, many enterprises are ill-equipped to offer this level of communication. Customers expect communication, particularly through digital methods. According to Forbes, 80% of consumers surveyed said they prefer to use digital communications with their healthcare providers, and 43% said they want to engage digitally with their healthcare providers before, after, and during their visits. But many enterprises lack the digital infrastructure to provide this level of communication that customers are hoping for, even if it can make customers happier and lead to safer waiting rooms. The QLess patient queue management system empowers healthcare organizations with bi-directional communication features that improve the connection between customers and staff. With the QLess features, organizations can drive a more communicative approach to healthcare. They can individually message customers and receive responses, schedule messages to entire groups of customers, and create automated messages triggered at different parts of the patient journey. Better communication means less confusion, as late customers or no-shows often trigger chain reactions that lead to extended delays. With better communication, there are fewer bottlenecks, which means lines move faster and waiting rooms are less crowded. This also improves the patient experience, as enterprises can answer patients' questions digitally during busy times when they might not have the time to respond face-to-face.
One of the most significant ways healthcare organizations have pivoted away from the standard waiting room model is by leaning into virtual healthcare. The pandemic made face-to-face appointments a near-impossibility at many practices, and to combat this, many organizations pivoted to virtual healthcare options like telehealth. Providing medical care virtually remains important even after the peak days of the pandemic. According to McKinsey, virtual healthcare remains hugely impactful, with 46% of consumers using telehealth now compared to 11% in 2019.Telehealth leads to less congested, safer waiting rooms for obvious reasons. With the option to schedule remote healthcare appointments, customers don’t need to visit healthcare offices at all. If customers have a mild but contagious illness, healthcare organizations can schedule virtual appointments to ensure they don’t spread their illness. Ultimately, the fewer in-person visits, the less crowded waiting rooms will be. But many organizations might buckle under the weight of managing an entire virtual calendar without the proper digital solution.
QLess has virtual service features that enable healthcare organizations to provide a positive patient experience remotely. QLess is integrated with Zoom and Microsoft Teams, two popular video meeting platforms, and enables organizations to put customers in mixed queues that accommodate in-person and remote patients. How this works for remote patients is they would schedule an appointment online and select a virtual appointment. They will then receive a QLess link and be placed into a virtual queue when they check in for their appointment. They will then be able to monitor their wait time, see who is in front of them, and receive a Zoom or Teams link when their appointment is ready to begin. Virtual appointments are a crucial part of the post-pandemic world. The QLess patient queue management platform enables enterprises to integrate remote patients into their virtual queues and digital calendar, creating a smooth appointment process and easier virtual appointment management.
The waiting room is a longstanding problem in the healthcare industry that most organizations have neglected to address. The concept of making ill or injured patients wait for long periods in a congested room is one that doesn’t hold up to scrutiny, although there haven’t been other options for organizations until recently. Now that QLess for healthcare and other patient queue management systems exist, the need for waiting rooms has been drastically reduced. These digital solutions enable enterprises to create a virtual queue where customers don’t have to be physically present to wait in line or in the waiting room. The customer can check in, monitor their status in line, and communicate updates with staff, all from their phones or computers. This means they can wait outside the office, from their home, at a nearby park, or wherever else they’d prefer. Customers can still wait in waiting rooms if they want to, but QLess allows them to wait remotely, helping to drastically reduce congestion in healthcare offices. Reducing risk in the waiting experience should be an important objective for all healthcare organizations, and it resonates with customers. Consumers strongly dislike the typical waiting room process that has been the norm in healthcare for ages. With QLess’s queue software, healthcare businesses can meet the needs of the experience-oriented patient while creating a safer, more positive waiting process.
Today more than ever it is vital that your customers are satisfied with a job well done. In government offices, it becomes especially important, while there may only be one government office available providing a needed service, it makes it all that much more important to have an environment that is conducive to a smooth and easy workflow for both the employees and customers. Regardless of whether your company is for-profit or a government agency, there are many ways that customer experience software can improve the quality of your workflow. The qualities that make a for-profit shine also allow a non-profit government office to function at the highest level possible.
The goal should always be to give the customer the easiest, fastest, most efficient experience possible. The byproduct of that, of course, is a more positive workplace environment for all staff as well, and the usage of customer experience software can help your department or office get there quicker than ever before. Consequently, what are the things that customers say make for the most efficient and positive experience? First and foremost, the quality of the product or service, and the ease with which they obtained that service. Was the experience quick? Was it easy to access the necessary information? Was the staff helpful and did they aid in any challenges that arose? Was scheduling an appointment easy or was it an unbearably long wait, both in-line or on the phone? These are just some of the concerns of most customers who have to head into a government facility for service. With QLess schedule optimization software though, an advanced customer experience software, the answer to all of these questions can be positive ones. Using our specially designed, technology, here at QLess, we have created a queue software meet .gov customers needs and make their cyber experience an efficient and positive one.
QLess is changing the way we look at, process, and schedule appointments. The era of enduring lengthy in-person lines, enduring indefinite phone waits, or navigating through confusing online information is now behind us. As the adage goes, time is now considered a valuable currency, holding significance for all who invest it. For every moment your customer has to wait unnecessarily, it means you are losing time helping that customer get in and out of the queue efficiently, and most likely they are not happy with the hold time, confusion, and misinformation they may be muddling through to find answers.
However, this incredible customer experience software easily changes all that, and with it comes an increase in customer satisfaction and overall better workflow and efficiency.
When government organizations keep in mind the bigger picture of how to help their customers as well as exceed their expectations, they are able to create an environment that is both productive, positive, and unique user experience. Other notable facts that are helpful to know when deciding to use customer experience software include the following:
With QLess customer experience software, .gov customers can more easily navigate through what would otherwise be an often cumbersome and tricky system. Government agencies can also utilize this software to learn more ways to engage their customers. Through educational data, your staff can better serve your customers who are in need of information. This is because of the extensive back end services of our software. It can help to determine what is working for your customers and what is not.
The benefits of having happy customers are invaluable. Not only are .gov customers going to benefit from a more efficient way to utilize online and in-person government services, but they will also reduce wait time for others when they have access to well-designed customer experience software. And efficiency and smooth business operations make for a happier and better workplace for all. Additional benefits to using QLess software include:
No matter what the position of the government employee, everyone in the office should know the value of why customer service is so vital to a successfully run organization. Knowing how this can increase workplace morale, streamline operations, and create a positive environment for all is essential to its success. With QLess customer experience software, it eliminates an enormous amount of time-consuming red tape, customer frustration, tedium, redundancy, and confusion. Further, a positive byproduct of this is a happy and confident internal workforce.
If government agencies can work even slightly harder to accommodate the challenges many customers face when dealing with government offices, it can make the user experience a great deal less stressful. Often times individuals will be seeking medical help, or financial assistance, or even something as simple as renewing their automotive registration. All these things can be made infinitely easier and less stressful with the help of the technology of QLess software. And if you're in charge of a section of .gov operations, this could be a golden opportunity for you to not only help your internal organization function more smoothly but to help so many who rely on government services every single day.
With the use of the amazing customer experience software, people can get the care they need, the aid that they have been waiting for, and the peace of mind that they are being helped in the most efficient manner possible. Data also shows us that when customers feel heard and their needs are met and respected, they are more likely to return the good deeds and treat government employees with the same respect and care they were shown. Therefore, anticipating customer needs- and then working to exceed them, will garner respect and appreciation for everyone involved.
Here are some more great examples of how Qless customer experience software can help operations for .gov customers run more efficiently:
Other benefits of the QLess customer experience software include:
Plus, with QLess software customers can have the unique invaluable experience of communicating interactively. This software allows for updates and notifications and that can be sent via text message, voice message, or device applications. The customers can then be notified when they are moving to the front of the queue, request more time if needed, cancel or reschedule their existing appointment, or request more time.
Available For Both Android and iOS Apps
Customers can download the app to get their information as well as real-time waiting times. Further, our app has received 4.6 out of 5 stars on both app stores, proving to be technically reliable on both platforms. Kiosk software is also available for easy-to-use self-serve check-in. Customer experience software is leading the way for efficient operations for .gov customers. This is because of so many amazing features that make it wholly a unique experience as well as provide outstanding customer experience. Learn more about QLess and how your office can increase productivity and customer satisfaction by reading our whitepaper, The Digital Citizen today!
The shooting range industry is growing in popularity. As more Americans become first-time gun owners in the midst of the COVID-19 pandemic, more people will visit shooting range facilities to learn how to properly handle and use their weapons. Many shooting ranges do not use a crowd scheduling app, so they are ill-equipped to handle an increase in the number of visitors, resulting in long wait times, poor customer experience, and lost revenue. The termination of national lockdowns and stay-at-home orders post-COVID will drive flocks of gun owners and enthusiasts to shooting ranges, leading to increased wait times and, potentially, customer frustration with your services. To promote a higher-quality recreational shooting experience post-COVID, you must adopt advanced scheduling software systems to control crowds and reduce wait times at your shooting facility.
Many visitors of shooting ranges wait in line for hours to take their turn. Long wait times are stressful and cause frustration, leading to customer attrition, reputational damage, and lost business revenue. A scheduling software solution, such as QLess's appointment booking and queue management app, can help your shooting range eliminate large crowds and reduce wait times to improve customer experience and increase business revenues. The QLess scheduling system enables your visitors to book an appointment in advance using an online platform, then join a remote queue to wait for their turn. Instead of wasting hours in a physical line, your customers can wait for their appointment in a digital line, reducing crowds and congestion at your facility. Visitors are able to use their wait time to eat lunch in a restaurant or work out in a gym while they receive real-time notifications about their latest place in line.
The QLess appointment scheduling and crowd management solution for shooting range industries is a user-friendly software that can be offered on your website or on a mobile app to your customers. Your facility's visitors are able to access the system on your website or their own smartphone to schedule their appointment, and then join a virtual queue to wait for their turn. While waiting in the virtual queue, your customers receive timely updates on their estimated wait time and latest position in line so they know when it's their turn. QLess's interactive scheduling system enables your visitors to postpone their appointment if they need more time, or cancel their appointment if they are unable to show up. This crowd scheduling app allows real-time communication between your staff and customers. Shooting range employees can communicate with visitors on the platform using text messages and voice calls to help address any issues that may arise.
Your shooting range business will likely experience an upsurge in visitors post-COVID. You should prepare for an increase in customers by modernizing your facility's scheduling system to offer a stellar customer experience. Providing innovative customer service solutions ,like a crowd scheduling app, to your visitors will help you gain a more loyal clientele, enhance your reputation, and increase revenue generation. If you want to transform visitor experience at your shooting range facility, let us help. QLess's crowd scheduling app for shooting ranges will reduce wait times, increase customer satisfaction and loyalty, and increase your business revenue. Contact us now to get a free demo to experience how our software solution can transform your business operations.
With so much competition in so many industries today, having your company stand out among the crowd is more important than ever. And the qualities that make your company shine are the ones that people will continue to talk about well after the customer/client experience has transpired. Because of this, word of mouth referrals become an invaluable asset to your company.
So what are those things that customers talk about most? Namely, the quality of the product or service, the quality of the process of obtaining the product or service, and how quickly and efficiently their service was provided. By taking a closer look at customer experience analysis, we can determine key elements as to how to make the most of the experience for both the customer as well as for your company.
With specially designed, cutting edge technology, here at QLess, we have designed queue software that can meet all of your company's needs to make it a more productive, efficient, and positive environment for both client and personnel.
QLess is revolutionizing appointments as we know them. Gone are the days of waiting in long lines for up to hours at a time. As the old saying goes, time is money, and the more time people spend waiting, the less likely they are to want to spend a great deal of money. For every moment your customer has to wait unnecessarily, it could potentially mean lost revenue, an increase in customer satisfaction, and a likelihood they might not choose to return to your business. But with the smart usage of customer experience analysis, your business can obtain the tools, information, and strategies to get your customers not only returning for future services or products, but also help promote your brand by positive reviews, associations, and referrals.
When companies keep in mind the bigger picture of how to help their business grow as well as exceed their customer's expectations, they are able to create an environment that is both positive, productive, and unique user experience. Other great elements that come into focus when you study customer experience analysis include:
With QLess software, your company can easily learn more ways to engage your customers. Through educational data, your management and teams can better serve your clients with detailed information on what works and what doesn't work, through customer experience
Analysis.
The benefits of having happy customers cannot be overstated. A die-hard customer will be one that returns again and again indefinitely. So the more your company can do to support the customer experience, the more you will see your business thrive.
Some helpful byproducts of using QLess software include:
From the very highest position to the lowest-paid employee, everyone in your company should have a clear understanding as to why customer service is vital to a successful business model. This includes knowing how to deliver it. With QLess software, you eliminate an enormous amount of frustration from the customer experience because they are removed from the tedium and time-consuming nature of waiting in line. Further, a positive byproduct of this is a much more positive, efficient, and easy experience for your employees. This benefits both staff and consumers alike.
If companies go the extra mile to consider the challenges that customers face in trying to simply obtain service, and when that service is bogged down by wait times and lines or being put on hold for an indeterminate amount of time, it can cause the customer to not feel valued. Customer experience analysis data also shows us that when customers feel heard and respected, they are more likely to return to a business that meets their needs as opposed to denying them. Anticipating customer needs- and then truly exceeding them, will garner respect and appreciate for the long haul.
Everyone from customers to employees wants to be appreciated for their time and efforts. So when a company does whatever it can to acknowledge this, it is another way to garner long term clientele. With customer experience analysis, your company is able to obtain helpful information that will allow you to better serve your customers. You'll be able to learn about their habits when queues get more clogged up than others, when is the best time to reach individuals, what the best way is to reach them and get them the services they need. Those clients who are repeat customers you will be able to more accurately track and have the opportunity to show customer appreciation as well. With the data, your company can create a loyalty program, discounts, and exclusive offers to those who use the QLess system.
Customer experience analysis also very clearly shows us that giving respect to customers and also to your own employees makes a substantial difference in the way the transactional process can unfold. When you have an unbiased record of events using QLess software, your company is more capable of accurately following the chain of any given events. This will further allow for any communications, missed communications, or miscommunications on the part of the staff or customers. Through a clear dialogue and mutual respect, your company will have an easier time resolving any issues that may arise. Further, from this place of mutual respect, trust can then be earned.
Studies show it's far cheaper to retain a customer than it is to win a new one. So, when you focus on how your business can maintain customer satisfaction, you will save your company money and maintain a happy customer base. Thorough customer experience analysis, your QLess software will be able to provide you with information on the best ways to keep your customers satisfied. By allowing your customers to have more time with actual staff and less time waiting in an unnecessary line, you are giving them the freedom to interact with your company on their terms. And with that respect and freedom, you will garner a strong and loyal customer base.
Here are some more great examples of how QLess software can help your business run more efficiently:
Other benefits of the QLess software include:
Plus, with QLess software customers can have the invaluable experience of communicating interactively. Our schedule optimization software allows for notifications and regular updates to be sent letting customers know when they are moving to the front of the queue. Plus, all customers can request more time if needed, view their status updates, or cancel and reschedule their appointments. QLess messages are sent via text message, voice message, or device application and are completely customizable.
Customers can download the app to get real-time waiting times information. Our app has received 4.6 out of 5 stars on both app stores and has proven to be technically reliable on both platforms. Kiosk software is also available for easy-to-use self-serve check-in.
Customer experience analysis has shown that all of these features help to make the QLess software essential in providing an outstanding customer experience. Learn more about how to take your company's productivity and customer satisfaction to the next level-contact us today!
Entering the digital age means that retail customer service is in constant flux. With new trends appearing frequently, brick-and-mortar stores sometimes struggle to adapt to each new stage. So, what's the next move for you? Addressing the needs of retail customers in this type of setting means being open-minded and willing to experiment with different strategies to keep your customers coming back for more.
Queue management technology is just one way shops are taking the next step in retail. With customer satisfaction in the spotlight, eliminating inconvenience for shoppers is at the forefront. The days of long wait times, walkaways and frustration are finally at an end. Read on and see how QLess technology has already changed the face of popular brands worldwide - and make it work for you.
Queue management is a solution to an age-old problem: the line up. Luckily technology now exists that creates remote retail customer queues and advance appointments alongside typical "walk-ins." So, how does that work in retail? First, picture any of these possible situations where a line up is bound to occur:
In the context of a retail establishment, a line up can occur for a plethora of reasons and cause your customers to dash before they buy. All of these situations can and do easily happen despite your staff's best efforts and that's where queue management solutions can fill the gap. Using cloud-based technology that your staff and customers already have on hand is the easiest way to boost sales and keep a retail customer coming back again.
Add legs to your brand and show shoppers that you are working hard to increase their convenience by allowing them to enter a virtual line no matter where they are right from a mobile phone. In certain retail settings, this is crucial to success. Here's how it works:
A retail customer expects top-notch service. In some settings, this means entering a store and joining a remote check-out queue as soon as they walk in the store. Instead of waiting in a long check-out line, customers shop and make their selections while waiting for notification that their time to pay has arrived. In other settings, this could mean setting an appointment for a fitting or assistance ahead of time to beat the crowds. It all adds up to an exceptional experience.
So, customers no longer have to wait around for an item or retail appointment but what does that mean for their overall experience? QLess data shows a strong link between empowering customers and enhancing their satisfaction. Here are the numbers:
Queue management technology allows you to efficiently schedule and manage appointments in a variety of retail settings. Not only that, your team can now use key data to optimize workflow and lower your overall operating costs.
Reduce Complaints
Your customers have the ultimate power to read or create reviews immediately. Not only can they search for feedback from others on a mobile device from your shop, they can very quickly and publicly provide feedback to other potential customers for better or worse. Here are some ways that you can use queue management technology to avoid being left behind and boost retail customer satisfaction as well as your reputation:
Reputation is everything. Discover how queue management for retail is reviving brick-and-mortar shopping. QLess software is one key component to creating a lasting brand in your community.
Queue management technology helps your establishment jump forward in providing excellent retail customer service. Another massive benefit to your team is the ability to monitor key areas of service that need improvement. Here are a few features you can target using QLess software:
Equipping your business with the data needed to make improvements is just one component of moving ahead in retail customer service.
There is no 'one way' to roll out queue management software. Our experts are on standby to assist you in creating a logical plan for implementation. Here are a few approaches our customers have taken to get started with QLess software and ease their staff and customers into a new phase:
Perhaps one of the best components of queue management software is the ability to customize it to each setting. Let our experts guide you through the next steps and use our website to request a demo and see how Omni-Channel queuing can work for you.
There are not many people that are fond of waiting rooms. Whether in the doctor's office, DMV, or retail store, the feeling of sitting in a packed room with fluorescent lightbulbs and old magazines doesn't cause excitement. Most sit and use their mobile device, constantly check the clock, and grow agitated as they wait for their appointment to begin, some businesses try and improve the waiting room experience by adding things which include more comfortable seating, Nespresso machines, and TVs playing the news on a muted volume; however, this isn't what your customers want. In an ideal world, your customers want to spend the least amount of time possible in the waiting room, they don't want better coffee or more recent magazines, they want to be in and out. For many businesses, while their goal is to fulfill their customers' desires, clearing the waiting room is difficult.
The solution to a better waiting room customer experience lies in limiting the time customers need to spend in the waiting room. Even if demand is high, businesses can de-congest their waiting room by implementing a no-wait app into their digital infrastructure, a no-wait app is virtual queue software that completely removes the need for in-person waits. Customers use their cell phone to check in for their appointment, monitor the actual wait time with up-to-the-minute updates from the app, and arrive at the physical location when it is time for their appointment to begin. QLess is the name to know for no-wait apps and queue line management software, it enables businesses in industries ranging from education and healthcare to retail and government to transform their waiting room experience. The no-wait app has an array of features that will make waiting for an appointment a drastically improved process. Let's explore how no-wait apps and virtual waiting can give businesses a smart solution that streamlines how customers wait.
This software's obvious advantage is that it gives your customers the gift of convenience. No one is particularly happy spending extended periods in waiting rooms, and with a waitlist app, businesses can remove this negative experience. Your customers can check into their appointment from their homes, workplace, local cafes, or anywhere they please. They can receive live updates on the actual wait time and then enter the business only when their appointment is set to begin empowering your customer and opening the door to a drastically more convenient waiting process. The modern consumer places convenience incredibly high on their priority list, they want easy access and more control over their shopping and appointment processes. According to Pollfish, "52% of customers say that half or more than half of their purchases are determined by convenience, and 97% of customers have abandoned a purchase because it wasn't convenient for them."
There is a level of ease that customers now expect from businesses, and that trend is only increasing. According to Nasdaq, "83% of customers in a survey said that convenience while shopping is more important now than it was five years ago." Some things that define convenience are speed, ease of access, and choice. QLess helps significantly in these regards knowing that customers have a heightened ability to determine where and how they wait. If you like waiting rooms and prefer to sit before your appointments, power to you! You still can with this app, but if you want to have a coffee and get work done down the street at a coffee shop, you can also do that and have complete confidence that you won't miss your appointment. There is also the fact that QLess helps reduce wait times, the virtual queue system streamlines customer flow so that there are fewer interruptions, and the automation ability of the line system eliminates human error in organization. This has led to waiting times for businesses that implement the QLess system being reduced by up to 97%.
Businesses have been forced to consider many different things in all the changes brought on by the pandemic. For the retail industry, the competition with e-commerce has intensified, the burden of handling a global pandemic has been significant for the medical industry, at DMVs and other government offices, backlogs have been a serious concern. Among all these considerations, safety concerns have also been prominent. Even as the pandemic has slowed down, many businesses are dealing with the aftershocks and should look to make their waiting rooms a safer place. With the pandemic came heightened anxiety about crowds, which isn't going to change in the near future. According to a recent Axios-Ipsos poll, "56% of Americans say they are still concerned about the pandemic. Only 46% of people surveyed stated they've fully returned to their pre-pandemic lifestyle." The pandemic was a scary time, stirring up strong feelings of anxiety in many people, and it takes time to recover from that.
The waiting room is associated with that anxiety. QLess surveyed 250 adults in the United States to get their perspective on crowds in waiting rooms, and "59.4% agreed that they associate congested waiting areas with unsafe conditions." If businesses want to ensure that their customers feel safe while waiting for appointments, they must de-congest the waiting room. QLess makes it so customers have complete control over their waiting room times, if they are concerned about being in a congested room, they don't have to be in the room. A large share of customers will not enter waiting rooms until right before their appointments begin, so the large crowds of tightly bunched customers will diminish. After more than two years of a significant pandemic, it is only natural for people to have concerns about crowds. Whether healthcare providers or retailers, businesses should address those concerns with a high-quality digital queue management system.
In every industry, a pronounced advantage comes from understanding what your customers think of you. The more aware you are of how your customer feels about your business, the better you can cater your offerings to meet their needs. Collecting information from your customers not only helps businesses gain a higher level of understanding of what they need to improve but also helps as an engagement tool. Customers want to feel like their opinions matter, and implementing their feedback will help businesses improve the customer experience. Customer feedback can help businesses understand their customers' frustrations more deeply; for instance, one customer saying they were dissatisfied with a service is one thing, but if you receive feedback from 50 customers that they were dissatisfied with a specific element of your service, that is important data that should guide your decision-making. If customers are continually complaining about your waiting room, then it should become clear your waiting room needs to change. But to get that feedback, you need a tool for collecting it.
The QLess customer feedback features enable businesses to collect and store feedback from their customers. Since customers will have the QLess no-wait app on their smart phone, they'll receive a pulse notification when the appointment is done. This survey can be customized according to the businesses' preferences and will enable them to collect information from their customers. If your survey is well-crafted and asks the right questions, customers are far likelier to answer. According to InMoment, "Response rates soar by 85% when customers are motivated and the survey is well-executed." Timeliness is also a factor, soliciting customer feedback will help uncover things you might not have been able to otherwise. According to Help Scout, "Businesses only hear from 4% of their dissatisfied customers." Going directly to your customers will help businesses gain the information they need to improve the waiting and overall customer experience.
Private feedback from your customers helps you make decisions. Your customers' public feedback helps others make their decisions about your enterprise, both are important. Public feedback, like Google or Yelp reviews, serves as the first impression most businesses get to make because good reviews significantly impact customers' decisions. According to Invesp, "Customers are willing to spend 31% more on businesses with excellent reviews." Receiving a high volume of great reviews requires businesses to provide an excellent customer experience and solicit public feedback, QLess helps with both of these things. Eliminating the waiting room is an impactful way to improve the customer experience and stand out from the competition, while competitors make customers wait in crowded waiting rooms, businesses that utilize QLess stand out to customers by accommodating their desire for convenience, that is why QLess has been found to improve customer satisfaction rates by up to 100% in the retail industry; therefore, more satisfied customers mean better reviews.
The second part of ensuring a high volume of positive reviews is inciting your customers to post them. Those same customer feedback features we mentioned allow businesses to do this, they can send links to Google Review and Yelp pages after every appointment or transaction to try and direct customers to post reviews. This is important because people want to see businesses with a significant number of ratings. According to G2, "Customers expect a business to have at least 40 reviews before they believe their star rating." Asking your customers to review you is a simple solution to drive more reviews, which many businesses ignore. According to BrightLocal, "68% of consumers have left a review because they were asked to." QLess improves the waiting experience and enables businesses to request public feedback at scale leading to a higher volume of positive customer reviews.
Waiting rooms can feel like a deeply impersonal experience. Customers enter your business, sit down, and watch the clock until their name is called; sometimes, they are occupied with forms, magazines, or television, but for the most part, there isn't a lot of communication between the business and the customer reflecting many businesses' tendency to limit the amount of back-and-forth between staff and customers, but customer communication is incredibly important and should be emphasized across industries. Personalized communication with many people requires a tool capable of simplifying that process without the need for a major time investment from staff. QLess has bi-directional communication features that will improve staff and customers' ability to dialogue. Staff can respond to customer queries, send mass messages to entire waiting rooms, and gather information from customers before their appointment begins. Customers can message staff regarding extended waits, ask questions about the appointment, and feel like their waiting experience was more personal.
The communication features also are important as appointment reminders, missed appointments are a problem in many different industries; for example, missed appointments are estimated to have cost medical professionals and the healthcare industry $150 billion annually in the United States, but with an improved appointment reminder system, this problem can be solved. QLess' communication features allow businesses to schedule a visual notification sent via SMS to customers in the days leading up to appointments, they can request confirmation to ensure they are blocking off time for a customer that will actually arrive. Having better communication with your customers can pay off in many ways. For starters, it makes waiting during the pre-appointment process more palatable, the experience doesn't feel impersonal, and customers will like that staff is accessible. It will also help businesses to ensure transparency with customers, they can remind them of appointments and ask for information before the appointment. It will lead to a smoother customer experience and better results for enterprises.
It is hard to quantify and collect metrics that sum up how your customers experience the waiting room, if you are not using a no-wait app and visitor management solution, there may be no real way to collect this information. However, businesses must find a way to access data into the customer experience because the value this kind of information provides can help them streamline bottlenecks and ensure they are operating effectively. QLess comes equipped with business intelligence features that remove the difficulty of collecting data on your processes because the no-wait app allows customers to check in for appointments, it can track a range of important information. Businesses can monitor the median time customers spend waiting, the number of customers served through the virtual line in a day, the appointment no-show percentage, and more. These metrics can then be shown according to appointment type, time of day, day of the week, and the employee who handled the appointment; in addition, these metrics give businesses much-needed insights into how their waiting room and pre-appointment processes perform. If they note that customers are spending extra time waiting on certain days or for certain appointment types, that is important information to be aware of.
Once you know where your waiting room is failing, you can start to implement tweaks that change that, while QLess helps make waiting rooms more efficient, there are still changes businesses can make if they notice specific bottlenecks. Business intelligence helps businesses make better decisions, and QLess empowers enterprises with clear, objective information. The high-quality reporting of the business intelligence features ensures no confusion, using charts and graphs that can show deviations and indicate trends, even businesses that aren't experienced in analytics can extrapolate important findings. Knowing your flaws is the first step to addressing them, and QLess provides data and reporting tools that give businesses insights into how they can improve their customers' waiting room experience.
Overseeing a waiting room is a difficult task for staff, regardless of industry, it is a process that requires patience, significant organization skills, and the ability to handle stressed-out and impatient customers. Few waiting room and front desk staff would object to a tool that makes their job significantly easier without the need for increased labor or a steep learning curve, this is what the flexible calendar features of a customer journey management software like QLess can provide. QLess provides a digital calendar that allows businesses to control their appointment calendars to ensure customer flow is as smooth as possible. This feature shows the entire day, week, or month of appointments in a color-coded calendar that can be organized according to appointment type or staff handling the appointment, what is great about this calendar is that it can be accessed by the entire team to increase visibility and clarity, and it has flexible automation features that allow enterprises to adjust on the fly.
The calendar management features allow businesses to blend appointments and walk-ins, they can prioritize customers that have appointments, add the walk-in customer to the line, and QLess will control the rest; additionally, these features enable businesses to adjust quickly to the changes that are inevitable when running an appointment-based business. If a customer is running late and messages staff on the app, staff can simply move them back a spot in the virtual line or if a customer is late, staff can set a time limit for lateness on the virtual line, and customers that exceed that limit will automatically be removed, the benefits of the flexible calendar management features apply to both customers and staff. Staff have a tool that makes their jobs easier, increases the visibility of their day-to-day, and can adjust to change on the fly. Customers benefit from a more efficient waiting room with smoother customer flow. It is a win-win for both sides.
Waiting rooms aren't limited to a specific industry. You may find a waiting room at your local car dealership or Apple Store, you will certainly find one at a hospital or DMV office, if waiting rooms aren't limited to a specific industry, the solutions used to improve them shouldn't be either. One important component of the QLess software is that it is agile and designed to streamline the waiting room experience in various industries. That is why QLess has positively impacted organizations in sectors ranging from healthcare to education. QLess for healthcare has transformed patient experiences in hospitals, clinics, and medical offices worldwide. Long waits are a huge problem in the healthcare industry, and crowded waiting rooms exacerbate that problem, particularly when many have potentially contagious medical conditions.
QLess has helped reduce the number of patients in a waiting room by 35% and improve operational efficiency by 90%. In the government industry, where offices like the DMV are widely known for excruciating waiting rooms, QLess has similarly cut wait times and improved staff productivity. The QLess software also has different features that make it stand out more in specific industries, for the government sector, it has integrations with existing infrastructure like .gov websites, so it is easy to implement the software and start clearing out waiting rooms. QLess has also been used in the logistics, events, and retail industries, for any business where waits are a problem, and customer dissatisfaction is a concern, QLess is an answer. The flexible features make it broadly applicable to serve a range of purposes.
Customers hate waiting; that is a simple fact of life. According to a QLess survey of 250 US adults, "69% of respondents said they would frequent a competitor's business if it had notably shorter wait times, and 74% said they'd abandoned an appointment or purchase because it had long wait times." Waits are necessary for business, but not all waits are created equal. Sitting in a congested, sterile waiting room is a surefire way to leave customers dissatisfied with their experience. QLess provides a solution that can transform the waiting room. The no-wait app with virtual queue software allows customers to check into a virtual line, receive up-to-the-minute updates on their wait times, and enter the business only when their appointment is set to begin eliminating the need for time spent leafing through magazines in an uncomfortable chair and ensures a happier customer.
The QLess software is a flexible solution that can function in various industries, not only does it de-congest the waiting room, but it helps with data collection, communication, and calendar management. With the QLess no-wait app, businesses can create the waiting experience their customers deserve.
Does your office need a smarter queue platform to accommodate customer service? If you're looking for better government software, discover what solutions QLess has to offer. It's easier than you think to create an innovative new system to satisfy your customer's needs as well as keep your office running efficiently and accurately. With some simple updating to systems and technology you already have in place, your company and your customers can be on the road to a better customer service experience.
When your customers don't feel they are being attended to they can be tempted and often will decide to make other professional choices, so it's in your company's best interest to do whatever it takes to maintain customer satisfaction. Whether your customers are on a local or national level, getting to their needs in the fastest way possible is always ideal. Government software doesn't always have the best reputation for getting the job done in the most timely manner, but with the usage of QLess, your department can effectively cut down wait times for the customer.
If your current queue system involves your customers having to wait in line to set an appointment, speak with a representative, or get services from your department or other departments, it can eat up a great deal of time, energy, and workspace for them. This is a long outdated system that now with the use of new technologies can be modified to accommodate and convenience both the employees in your department and those who need the services.
The good news is that now customers and employees can get more out of their workday by simply using smarter technology, this smarter tech can make government software as seamless as it was intended to be. The unique and useful features of the QLess system, a virtual queue can turn your office into a highly efficient, streamlined, and technology-based place to work. We have numerous advantages we can bring to your government department, no matter what responsibilities are at hand. No longer will issues such as disorganization, overflow, and extended wait times for a human attendant keep your company from performing at its highest level consistently.
With QLess, your customer queue works on a virtual platform, so you can eliminate or the in-person lines as well as dissatisfied customers, this is important for both client and employee morale. By the simple use of smart devices, customers can choose a date and time for their appointment, and by allowing for virtual queues your department can open up space for both more customers and efficiency. This streamlined process ensures that not one of your customers will have to wait any longer than is necessary, in person or online.
Further, when customers feel that their needs are being met, they are more likely to recommend the experience to others, then when the customer does have the opportunity to interact with staff, it is more likely to be a positive and smoothly moving dialogue. This kind of positive reinforcement will only make the office work morale higher and further an even better work environment for those there; further, when customers feel that their needs are being met, they are more likely to recommend the experience to others. This kind of positive reinforcement will only make the office work morale higher and further an even better work environment for those there. Then when the customer does have the opportunity to interact with staff, it is more likely to be a positive and smoothly moving dialogue.
Unfortunately, government offices have never had the best reputation for quality service. Whether that is due to lack of staff, overly crowded waiting rooms, or interminable waiting on the phone for service, it's never made for very positive customer and consumer experiences, but with QLess virtual queues, your government software can make a change that will forever improve the quality of the experience for those who not only work in the office but also those who come either in person or over the phone.
Another asset to having this accelerated technology is that your department will gain access to valuable data, with knowledge comes power and the more information you have at your fingertips, the better job you can do as a company. This serves both your staff and your clients who will gain access to up to date information on what they need to know.
Another great benefit of QLess is the multiple ways it can connect your company to your customers. With access to texting and emailing as well as phone calls, you'll have multiple ways as will your customer to find out what information is needed. The system can also send out calls or messages to let appointment holders know about their upcoming reservations and any delays to appointments or scheduling.
With this breakthrough technology, you can allow for walk-ins to easily and painlessly check into your office using a kiosk or their own smart device. That way the choice is theirs if they want to wait in person or re-schedule for a later time. Further, customers can find out via text how much longer their wait time is, due to this innovative mobile and cloud-based technology, the wait time would be shorten by up to 97%.
Conversely, customers can contact your office if they are running late or experiencing the need to reschedule both in advance or last minute, and with this advanced government software, they can easily make that happen without waiting in line, on hold, or battling it out with an outdated phone system.
With smarter government software, like schedule optimization software, you can bridge the gap between want and need and what happens when customers walk through your front door or pick up the phone to call. Your ability to resolve the problem quickly and without distraction or destruction of the customer is powerful and empowering to both you and your company, customers can finally make better use of their time and this serves the morale of everyone involved in the line of communication.
QLess is affordable government software, not only this, but your office will end up saving valuable time, energy, and resources as well as money in time spent on managing long lines and queues; further, you can choose a payment option that works best for your company. Remember that the system will, in the long run, end up saving your company money as well as more headaches than can be counted. With improved time management and distribution of resources in your office, you'll see faster turnover as well as a higher level of customer satisfaction, which will thereby make your business run imminently more smoothly.
Smarter queue solutions and changes towards better workflow are easier to make than you may think. And once you see how much better the process can be with the use of advanced technology like that from QLess, your world will open up to new possibilities. Government software should be the most cutting edge on the market, leading the charge to a better work environment and customer experience; therefore, the ripple effects of a streamlined workforce will be felt well beyond your department. Save on unnecessary paperwork as information moves with ease to the digital world, but you can also rest assured, your information and your customers' will be safe and secure as increased order comes to your department. Technology lives in the cloud and that also applies to government software as well.
There are also times when emergency strikes, when having a digital queue will serve as a vital role in getting your customers the help they need in much quicker and safer manner. Whether there is a blistering heat wave, a massive winter storm, or something on a larger scale like a natural disaster, having an efficient and streamlined way for people to get the help they need quickly is invaluable and potentially life-saving. In this case, your department will not only be saving people headaches and wait time, but could potentially also be saving those in dire need. What could be a better incentive to improve your technology and government software that that?
To learn more about how to transform your government office as well as government software to boost office efficiency and morale for both customers and staff, read our whitepaper, The Digital Citizen. Find out how you can change your department for the better today!
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Colleges and universities are in a constant struggle to be at the front of the pack. With so many options available for higher education institutions, university administrators are presented with the unique challenge to make their school stand out in a saturated market. While increased school activities, a beautiful campus, and a well-rounded selection of programs all contribute to increased enrollment rates, school scheduling software may be the unexpected game-changer in boosting student satisfaction on college campuses.
Colleges and universities struggle to meet the needs of their students. While high enrollment rates should be the goal, many colleges experience a disconnect between the resources that are available and the needs of their population. As students become more tech-savvy and plugged in to the current events of the world, they also learn to advocate for themselves. Students expect a certain standard out of their academic institutions--one that involves personalized attention and easy access to on-campus resources. University systems, however, aren't necessarily designed to meet these growing demands. As student services become an increasingly recognized element of on-campus life, the influx of student demands places excessive stress on campus staff. What does that lead to? Long lines at all campus services that lead to frustration among students and administrators alike.
School scheduling software can practically eliminate lines on college campus, instead of wasting their time hoping that they'll get a chance to speak with someone, students can schedule a specific time from a remote location. If queues are necessary, students can join remotely and arrive at the location when they're at or near the front of the line. School scheduling software changes life on college campuses. By using electronic systems, universities can proudly enter the modern era, meet the needs of their students, and reduce pressure on administrators and staff. Instead of a high-tension environment filled with people near their breaking point, school scheduling software creates a campus that naturally runs smoothly, leading to an effective educational environment that boosts the morale of students and staff.
A Modern Educational Environment
While many businesses embrace the technological advancements of the day, colleges and universities seem reluctant to change their outdated systems. Physical lines and in-person scheduling used to be the norm, but it no longer works for the new, tech-savvy generation of college students. In addition, a lack of electronic advancement keeps colleges and universities trapped in an ineffective system. Students wait in long lines, only to reach overworked staff who have little time to commit to their individual questions. Depending on how long the line is, students may choose to refrain from waiting at all. Embracing these antiquated systems means that students don't receive the help they need from their academic institutions, leading to high attrition rates and general dissatisfaction among the population.
By implementing school scheduling software, colleges and universities create an educational environment that aligns with the modern era, and the needs of their students. The young adults of today were raised with technology; understandably, they expect a certain standard of out their surroundings. Using electronic software allows universities to compete with the fast-advancing systems on the day. It sets them apart from the crowd and it creates an environment that embraces the mindset of their population. Universities exist for the students--it's only logical that their systems provide modern solutions for a modern generation.
Increased Satisfaction
College is a stressful time in a young adult's life. Students step out on their own for what is often the very first time, finally fully responsible for their own choices. College comes with many natural changes, and students may struggle to adjust to life on their own. Frustration and fear are normal, and ineffective college systems only exacerbate these issues. As students struggle to navigate life outside of their home, they crave guidance and assistance; unfortunately, a lack of organization within university systems means many students fail to receive the help they need. They face long lines at campus services, and they have no assurance that they will eventually be helped. For all they know, they could be waiting in line for hours, only to be told that the office is closed for the day. An inability to access campus services quickly and easily only leaves students feeling frustrated and hopeless. Given enough time, they may decide to leave school altogether, as they're unable to get the help they need.
Although a lack of school scheduling software impacts student satisfaction, it also affects campus staff, many administrators are overworked. They deal with long, stressful days attempting to meet student's needs, and they often have very little to show for it. The pile of work in front of them seems never-ending, and they're unable to prioritize or plan because they have to deal with whatever appears in front of them at any given moment.
School scheduling software changes life for students and administrators. It streamlines campus processes by allocating resources effectively. Student demands and available staff are automatically calculated, and students are assigned an appointment time to address their individual concerns. Students and staff experience increased control over their schedule and a decrease in wasted time. Both parties are able to use their time effectively, reducing frustration and leading to an increase in overall satisfaction. Happy students and happy staff create a happy campus. School scheduling software creates an environment that people actually enjoy, increasing the efficacy of school administrators and improving life for students.
School scheduling software provides significant improvements to life on college and university campuses. The electronic system allows students to arrange a specific appointment time, join virtual queues, and provide feedback on campus services, all from a remote location. Students experience interactive messages and text reminders regarding their appointment, allowing each individual to feel that their questions and concerns matter. In addition, school scheduling software boosts staff morale by allowing increased control over their schedule and streamlining campus processes.
If you want more information on how school scheduling software can change your campus, contact us today. For more on how you can improve campus operations and raise retention rates, read our campus without lines whitepaper.
The archaic method of using call centers and obsolete data management systems to schedule appointments burdens your employees, frustrates customers, and causes productivity and revenue loss for your organization. The traditional appointment scheduling system is extremely inefficient, depleting your business and customers' precious resources. On average, Americans waste 37 billion hours of their precious time each year waiting in line, this customer service inefficiency costs businesses more than $130 billion every year. Organizations, industries, and businesses that engage with the public must implement an online scheduling system to fill appointment openings to increase staff productivity, enhance operational efficiency, and improve customer satisfaction with their services.
Online scheduling software is a virtual queue management and appointment booking solution that enables your organization or business's clients and customers to set their appointments themselves at any time of their convenience. Your customers can access the appointment and queue scheduling software solution on your website, via an app on their smartphone, or using an on-site kiosk. The scheduling software empowers your customers to fill your organization's appointment openings with ease, without requiring any effort or input from your employees. After booking their appointment online, your clients will then join a virtual queue to wait for their turn. While waiting in the virtual queue, the scheduling software allows the customer to manage their queue time and place in line using a mobile app.
Using online scheduling software to fill your appointment openings offers plenty of advantages to your customers, employees, and organization. Below, we will describe how online scheduling solutions benefit your institution:
An online scheduling software empowers customers to book and manage their appointment themselves without going through the hassle of calling and speaking with a receptionist. Your customers can also queue virtually for their appointment, allowing them to spend that waiting time productively. Your customers are welcome to attend to other activities, such as running errands or preparing their lunch, while they wait for their appointment. This helps them avoid wasting precious time in a congested lobby to wait for their appointment, resulting in a happier customer experience. Online scheduling solutions eliminate customer frustrations with waiting in line, increasing their overall satisfaction.
Calling and emailing dozens of people daily to fill appointment openings, and managing crowded waiting rooms frustrates and overwhelms your employees. Online appointment scheduling systems can relieve your employees from performing mundane office tasks, relieving them of workload stress. Virtual scheduling systems reduce office distractions and interruptions and help free up time for your employees to focus on performing higher-value tasks. Creating a more pleasant work environment boosts staff productivity and enhances your employees' job satisfaction, leading to a happier workforce.
Online appointment scheduling software offers superior customer experience and enhanced employee satisfaction. Eliminating long waiting lines reduces customer walk-aways, which helps you increase customer retention. Offering superior customer service improves your business's reputation, leading to more customer acquisition. Enabling your customers to fill appointment openings relieves excess workload from your employees, reducing workforce stress and fatigue. Happier employees are more productive, which helps enhance operational efficiency and reduce operational costs. A contented and more productive workforce improves your business's operations, generating more revenue for your organization.
To fill appointment openings efficiently, you must implement online scheduling software at your workplace. Many online scheduling and queuing management systems, such as QLess, can be customized to help meet your organization's specific needs. These system providers will send a team of experts to your workplace to set up the software and train your employees on how to use the system. Once set up, your customers can access the system on your website or mobile app to book their appointments and manage their waiting time. In the system, customers select available appointment openings, specify the nature of the service, and queue virtually until their time comes up. The software enables them to postpone, reschedule, or cancel their appointments whenever they wish.
The software solution gives your employees a dashboard that allows them to communicate with customers in real-time. Your employees can use the system to send messages to the customers, see who is waiting in line, and what services they are seeking. Your customer service agents can reach out to your patrons via callbacks and video conferencing.
Online scheduling software enhances customer experience, increases employee satisfaction, and improves operational efficiency, generating more profit for your organization. If you want to create a more productive work environment and boost customer satisfaction, call us now. QLess increases your business's revenue, improves operational efficiencies, and enhances customer satisfaction. Try our free business demo to experience how we can improve your operational efficiency.
America's aging population will place a heavy strain on the country's healthcare resources. By 2030, Americans aged 65 and older will comprise 20% of the nation's population. Hospitals and other healthcare facilities must evolve their services to provide more efficient care to an ever-increasing number of patients. Implementing a smart digital hospital waiting room solution designed for the healthcare industry can help you deliver optimal care to your patients.
The QLess patient scheduling queue management system offers virtual waiting room technology to help your organization deliver optimal care. These innovative healthcare technologies enhance the patient experience, boost staff morale, and improve operational efficiency. The provision of superior patient care will enhance your organization's reputation. This will lead to increased revenue and profits for your medical facility.
Most have experienced the frustration that comes from sitting for hours in a crowded hospital to wait for their appointment. Thankfully, new healthcare technologies can help you eliminate crowded waiting rooms that frustrate patients, stress your staff, and lead to operational inefficiency and revenue loss.
Virtual waiting room technology is a software solution that allows you to wait for your hospital appointment without having to sit in congested waiting rooms. This system allows patients to use an app to book their doctor's appointments online, then, they can queue remotely for their appointment until it's their turn.
During the virtual queue, patients are welcome to utilize their waiting time as they see fit outside the hospital, they should arrive at the facility when it is their scheduled appointment time to meet with their physician. The appointment scheduling and queue management software helps your practice eliminate crowded lobbies and long waiting times, enhancing the patient experience and revenue generation.
After setting up the system at your facility, patients are able to access a digital sign-in sheet on your organization's website, they can also access it through an app on their smartphone or via an on-site kiosk. On the platform, patients can select an available appointment slot and specify what service they're seeking. After scheduling their appointment on the platform, patients will then join a virtual queue; therefore, they'll have real-time information on their waiting time and place in line.
Virtual waiting room technology empowers patients to queue virtually and spend their waiting time productively outside the medical facility's premises. The interactive queue management software enables patients to reschedule or cancel their appointment via their mobile app or text messaging if they're unable to show up. Your staff can contact patients waiting in the virtual queue via text messaging, voice calls, or video conferencing to solve any issues.
In addition to the online patient appointment scheduling and queue management functionalities, the QLess healthcare software offers extra features, including real-time notification of delays and information on other clinics' waiting times. Patients are notified when a doctor is running late and are provided with alternative options to choose other clinics with shorter wait times. These advanced features help reduce frustration with long waiting times, resulting in a better patient experience.
Studies have shown that patients spend 2-4 hours in outpatient departments before seeing the doctor. Sitting for hours in congested lobbies to wait for your hospital appointment is stressful and frustrating for many people. Virtual waiting room technology eliminates long wait times by enabling patients to queue remotely for their appointment. Allowing patients to spend their waiting time productively enhances their satisfaction, resulting in increased revenue for your medical facility.
That being said, if you want to provide superior healthcare services to enhance patient satisfaction at your medical facility, let us help. The QLess healthcare queue management system can increase your patient satisfaction rate by up to 99%. Contact us now to get a free, personalized demo to experience how we can streamline operations, improve the patient experience with a digital sign-in sheet solution, and increase your organization's revenue.
Long lines and frustrating experiences at the DMV are such a common occurrence that these facets of the process have become a running joke in pop culture, but what if there was a different way of doing things, one that did not have to end with aggravated citizens and exhausted employees every day? Adopting new tools to allow citizens to check their DMV appointments in advance could make all the difference, so let QLess show you how we can make convenience a reality for your organization.
Much of the time, the business a person needs to conduct at the DMV is not particularly pleasant or exciting, so why not allow them to spend time elsewhere while they wait? The virtual queue system that QLess uses is simple to understand and even easier to use, and it allows citizens to check or cancel a DMV appointment, and they can even finish the rest of their daily business as they wait for their visit, and making the traditional DMV wait easier on car owners also offers a better experience for employees: getting to service patrons faster and under more pleasant circumstances means both the efficiency of their task and the satisfaction of their role will increase substantially.
If you doubt that something as simple as an easier system for DMV appointment checks can make this much of a difference for both the customer and employee experience, what if we told you that the numbers are already in and that they offer some pretty impressive results? QLess is already being used by the Department of Motor Vehicles in Nevada, Kansas, Michigan, and Missouri, and with nothing but glowing praise from these institutions, we have every reason to expect that QLess will continue to expand to other DMV offices and even more areas of public life, and if you need more than just our word to go on, read our whitepaper that provides hard numbers and further details on how an easier DMV appointment check can make a significant positive impact on your place of work.
If you are ready to make life easier for everyone in the orbit of your DMV, whether they cancel an appointment or schedule one, why not order your free business demo today and see the system in action yourself? If you have any questions that we have not already answered, leave us a comment or get in touch directly. An easy DMV appointment check works out well for everyone involved, so lift all boats (or cars, as it were) with the rising tide of QLess convenience today.