BUSINESS INTELLIGENCE
Harness data and analytics for smarter operations.
Reporting > Monitor
Forecast Wait
7.6
Waiting
5
Serving Now
6
Served Today
120
No Show
5.7%
Actual Wait
2.5m
min
74.2m
median
241.7m
max
Transaction Time
8.0m
min
7.9m
median
182.1m
max
Monitor your workflows in real-time.
Understand customer engagement and business workflows in real-time.
Re-balance resources to meet changes in customer needs and demands.Break down your data into meaningful segments.
Find the micro-trends in your operations.
Break down data by: locations, queues, appointments, service types, reason for visit, employee, day of week, time of day, and more.
Forecast Wait
5m
Waiting
0
Serving Now
4
Served Today
37
No-Show %
6.2%
FlexAppointments
3
TRANSACTION TIME
min
1.2m
median
3m
max
6m
ACTUAL WAIT
min
4m
median
7.7m
max
11m
The transaction time is above the normal threshold!
Meaningful insights at a glance.
Instantly understand workload constraints and workflow bottlenecks.
Accelerate resource rebalancing, adjust processes and target new training as needed.Features
Machine learning algorithms
Oversees real-time data as well as historical customer behavior patterns from the past 2-4 weeks. Updates every 10-15 minutes with a more accurate estimate for up-to-the-minute customer wait times and business intelligence.
Integration capabilities
Suite of 180+ API allows for seamless integration with existing software solutions. An appointment scheduling solution that can be easily integrated into your tech stack.
Visibility
Live, at-a-glance views into queue performance across all departments and locations (customer wait counts, transaction type, average transaction times, no show rates etc.). Configure thresholds and be notified when bottlenecks are happening with real-time alerts that improve response rates and real-time monitoring that reduces the chaos of queueing.
Tracking & Reporting
With our queue software, managers and staff visibility into how many appointments are scheduled for a given day, week, or month, and robust reporting capabilities to see how many appointments are scheduled per employee, department, service type, and more. This level of insight empowers organizations to bettre manage resources, adjust workflows, and improve operational efficiency and the customer journey.
Resource Matching
Advanced queuing system technology automatically matches customers to pre-designated employees based on service type, creating a streamlined workflow. This dynamic segment of our customer flow management software puts end-users at the forefront, increasing customer happiness and providing a superior experience.
Customization
Organizations can use our appointment management system to configure appointments to match their ideal workflows. Whether an organization would like to customize appointments by type, length, assigned employees, or required documentation, our queue management system is ready to adapt with you.
We're here to help.
Explore common questions or feel free to reach out to us.
Absolutely not. All you need is a web browser on an internet-connected device, and you’re ready to go. This can be a computer, laptop, tablet, or even a smartphone. We have also teamed up with several providers to supply any hardware that you may need, such as monitors and kiosks.
Whether you’re interested in QLess as a DMV app, a school scheduling system for your college campus, a patient scheduling system for your medical practice, or waiting room solutions for your business, we will work with you based on your needs.
QLess is a hosted service that runs on our company’s web servers. No proprietary software is necessary to start your customer journey management, and your customers don’t need to download or install anything.
We provide essential metrics about your queues and appointments, such as average wait time, average service time, fastest service by employee, and much more to help guide your operation. These vital insights allow QLess to act as your customer experience management system.
Many of the reports QLess has to offer are included at no additional cost to you. Advanced, custom reports from our appointment scheduling software are available at an additional cost.
QLess administrators can decide which employees are able to access the appointment software reports by changing the user settings.
Yes, you can export, share, and print smart queue reports straight from the reporting page.
Yes, you can upgrade to advanced queuing system reports at any time by reaching out to your dedicated customer success manager.
The dashboards present live data so you can make real-time decisions.