BUSINESS INTELLIGENCE

Harness data and analytics for smarter operations.

Reporting > Monitor

Forecast Wait

7.6

Waiting

5

Serving Now

6

Served Today

120

No Show

5.7%

Actual Wait

2.5m

min

74.2m

median

241.7m

max

Transaction Time

8.0m

min

7.9m

median

182.1m

max

10%
30%
90%
70%

Monitor your workflows in real-time.

Understand customer engagement and business workflows in real-time.

Re-balance resources to meet changes in customer needs and demands.

Break down your data into meaningful segments.

Find the micro-trends in your operations.

Break down data by: locations, queues, appointments, service types, reason for visit, employee, day of week, time of day, and more.

Forecast Wait
5m

Waiting
0

Serving Now
4

Served Today
37

No-Show %
6.2%

FlexAppointments
3

TRANSACTION TIME

min
1.2m

median
3m

max
6m

ACTUAL WAIT

min
4m

median
7.7m

max
11m

The transaction time is above the normal threshold!

Meaningful insights at a glance.

Instantly understand workload constraints and workflow bottlenecks.

Accelerate resource rebalancing, adjust processes and target new training as needed.

Empower your customers to wait wherever they want with QLess.