With hours-long waits causing frustration, the Money Education Center found a queue management solution designed for higher education.
At the Minneapolis-Saint Paul International Airport (MSP) there are more than 18,000 active security badges. Historically, people have waited in line up to several hours for badging services. Since deploying the Qless line management platform, customers have the option of making an appointment and wait wherever they want.
Qless helped one of the largest Department of Motor Vehicles in the country to significantly reduce wait times, improve citizen satisfaction, and increase overall efficiency and economy of its operations while also boosting staff productivity and morale.
With Qless’ queue management system, contractors who knew what they were looking for could enter the sales line before they even reached the location, dramatically reducing customer waiting times.