Waiting Room Solutions
for Modern Digital Queuing

Your waiting room can be a positive customer experience with the right technology.

The waiting room is an opportunity to share marketing messages.
The right digital queueing solution will ease the burden of staff.
Waiting rooms are an opportunity to gather additional information.
Unique customer experience features improve all aspects of service.

Get them in the Waiting Room before they even get there.

With our powerful mobile app and remote join functionality, the waiting room never has to wait for arrival.

Smart Queue Management begins the process early with customers to ensure that they have a great experience. For healthcare, government and other organizations with waiting rooms, there are now smarter digital solutions to streamline every aspect of the process.

 

  • Empower customers to ‘get in line’ from wherever they are via text-to-join, mobile app, website, onsite kiosk, or API.

  • Reduce the need for in-person waits and give your customers the mobility they desire with virtual queues.

  • Combine personalization, automation, and flexibility to allow your customers to wait when, where and how they want.

Stay in communication with customers while they wait.

Even while customers spend time in your waiting room, the Qless solution allows you to interact for services, marketing or support.

A consistent dialog with customers help serve a wide range of purposes that can improve customer experiences. Qless can automate messaging or provide simple interfaces to allow for real-time communications with customers.

  • Use the waiting room as a marketing opportunity with a captive audience.

  • Waiting rooms become a two-way platform to gather information and streamline intake.

  • Maintain the conversation as customers move beyond the waiting room, complete services and head home.
The waiting room is an opportunity to share marketing messages.
The right digital queueing solution will ease the burden of staff.
Waiting rooms are an opportunity to gather additional information.
Unique customer experience features improve all aspects of service.

3 Key Benefits to Digital Solutions for Waiting Rooms in Healthcare

For medical practices, hospitals, and health systems it is key to improve the patient experience both for providers and well as healthcare customers. A universal component of the patient experience is a waiting room. Virtual waiting rooms and digital queuing solutions can significantly improve that patient experience.

1. Infection Control can be improved with Virtual Waiting Rooms

One of the biggest issues that healthcare organizations face especially in the waker of Covid-19 is the spread of disease by patients who congregate in the same space.

With either virtual waiting rooms or a mobile queue management, healthcare organizations can avoid packing patients that can spread infections by distributing where people wait and moving people through the process faster.

4 Reasons Governments Must Implement Virtual Waiting Room Solutions

For medical practices, hospitals, and health systems it is key to improve the patient experience both for providers and well as healthcare customers. 

 

1. Infection Control can be improved with Virtual Waiting Rooms

One of the biggest issues that healthcare organizations face especially in the waker of Covid-19 is the spread of disease by patients who congregate in the same space.

With either virtual waiting rooms or a mobile queue management, healthcare organizations can avoid packing patients that can spread infections by distributing where people wait and moving people through the process faster.

  • Tax offices
  • permit offices
  • courthouses
  • sheriff's offices
  • airports
  • DMVs
  • ports/port authorities
  • cities/towns/municipalities
  • police departments
  • departments of transportation
  • housing authorities
  • departments of labor
  • county clerk offices
  • consulates
  • county parks & rec departments
  • appraisal districts
  • air force bases
  • career centers
  • child support services
  • records departments
  • social services

The Virtual Waiting Room Journey

When planning your customer, patient or citizen journey, new digital solutions allow you to reinvent the waiting room.

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