Technological Innovations in Patient Appointment Scheduling Software

Doctor in lab coat sitting at desk typing on computer

Digital innovation has now made its way to patient appointment scheduling software. Hospitals lose money each time a patient cancels, reschedules, or doesn’t show up to an appointment. Each missed or canceled patient appointment costs a hospital at least $200. Healthcare appointment scheduling software can help reduce no-shows and increase efficiency. 

Digital adoption in healthcare is necessary, making it easier to comply with HIPAA regulations, streamline operations, save money, and increase revenue. Technological advancements can combat the hassle of patient appointment scheduling in person. It can also reduce long wait times and waiting in a room full of sick people, especially after COVID. Advances in healthcare appointment scheduling software make managing schedules and patients’ wait time much more manageable and frees up staff to do what they were hired to do. 

Less Time in the Waiting Room

QLess offers the ability for patients to schedule their appointment from anywhere and wait anywhere they want. Hospitals can update patients on mobile devices on their current wait time. This lets them know when it’s their turn to head to the waiting room. 

Decrease wait times with patient scheduling software

Patients who adopt digital platforms in healthcare can free up their time to do what they want and spend less time in the waiting room. QLess reduces the number of patients waiting by up to 35%.

Fewer Walkaways and Better Use of Hospital Assets

Healthcare appointment scheduling software helps prevent walkaways and no-shows by turning them into “later shows.” If a patient is running late, it’s easy to fit them into an open slot later in the day. Patients are ensured that they will be seen and revenue isn’t lost. 

When hospitals actively adopt digital healthcare solutions, they can also ensure they get the most out of their valuable assets: doctors, nurses, and high-end equipment. Ensuring that all assets are booked increases revenue. Equally impactful, if a doctor or MRI appointment is running late, patients can easily be updated on their new appointment time. 

Bi-Directional Communications

One of the most impactful features of patient appointment scheduling software is having two-way conversations with patients. The ability to communicate in real-time increases operational efficiency and helps improve patient engagement and satisfaction scores. This is critical to increasing reimbursements. When either doctors or patients are running late, bi-directional communication is vital to help keep operations running efficiently and reduce no shows or walkaways that cost hospitals revenue. 

hospital appointment scheduling software

Hospitals Run More Efficiently and Productively

Patient appointment scheduling software eliminates lines, helps streamline processes, and improves the experience for both the patient and the hospital staff. 

QLess’ scheduling platform has been shown to improve operational efficiencies by up to 90%. The QLess self-service solution allows staff to focus on their work and ensure excellent patient care. Hospital staff is happier, and patient satisfaction scores improve. 

Better Insights From Up-to-Date Analytics

Digital adoption in hospitals has become a necessity. QLess gives you a live, at-a-glance view of your hospital queue. The software provides an understanding of how individual interactions affect your entire system. Moreover, the system learns from your history and helps predict potential problems and bottlenecks. 

All of the data is available in a customizable dashboard that lets you fully understand your workflow over all locations. Dashboards can be created to see data over different locations, departments, or teams. Hospitals have better analytics to see what is happening at-a-glance and improve service in real time. 

Technical advances in healthcare appointment scheduling software help increase efficiency, effectively manage their virtual queue, increase patient satisfaction scores, and increase revenue. Learn how QLess can benefit your hospital by scheduling a demo today