Technological Innovations in Hospital Appointment Scheduling Software

digital adoption in healthcare

Digital innovation has now made its way to hospital appointment scheduling software. Hospitals lose money each time a patient cancels, reschedules, or doesn’t show up to an appointment. Each missed or canceled appointment costs a hospital at least $200.

Digital adoption in healthcare is necessary, making it easier to comply with HIPAA regulations, streamline operations, save money, and increase revenue. Technological advancements can combat the hassle of appointment scheduling in person, long wait times, and waiting in a room full of sick people, especially post-COVID. Advances in hospital appointment scheduling software make managing schedules and patients’ wait time much more manageable and frees up staff to do what they were hired to do. 

Less Time in the Waiting Room

QLess offers the ability for patients to schedule their appointment from anywhere and wait anywhere they want. Hospitals can update patients on mobile devices of their current wait time, letting them know when it’s their turn to head to the waiting room. 

Patients who adopt digital platforms in healthcare can free up their time to do what they want and spend less time in the waiting room. QLess reduces the number of patients waiting by up to 35%.

Fewer Walkaways and Better Use of Hospital Assets

Hospital appointment scheduling software helps prevent walkaways and no-shows by turning them into “later shows.” If a patient is running late, it’s easy to fit them into an open slot later in the day, ensuring the patient can be seen and the revenue isn’t lost. 

When hospitals actively adopt digital healthcare solutions, they can also ensure they get the most out of their valuable assets: doctors, nurses, and high-end equipment. Ensuring that all assets are booked increases revenue. Equally impactful, if a doctor or MRI appointment is running late, patients can easily be updated and notified of their new appointment time. 

Bi-Directional Communications

One of the most impactful features of hospital appointment scheduling software is having two-way conversations with patients. The ability to communicate in real-time increases operational efficiency and helps improve patient satisfaction scores, which is critical to increasing reimbursements. When either doctors or patients are running late, bi-directional communication is essential to help keep operations running efficiently and reduce walkaways or missed appointments that cost hospitals revenue. 

hospital appointment scheduling software

Hospitals Run More Efficiently and Productively

Hospital appointment scheduling software eliminates lines, helps streamline processes, and improves the experience for both the patient and the hospital staff. 

QLess has been shown to improve operational efficiencies by up to 90%. The QLess self-service solution allows front desk staff to focus on their work and other health staff to ensure excellent patient care. Hospital staff is happier, and patient satisfaction scores improve. 

Better Insights From Up-to-Date Analytics

Digital adoption in hospitals has become a necessity. QLess gives you a live, at-a-glance view of your hospital queue and gives you an understanding of how individual interactions affect your entire system. Moreover, the system learns from your history and helps predict potential problems and bottlenecks. 

All of the data is available in a customizable dashboard that lets you fully understand your workflow over all locations. Dashboards can be created to see data over different locations, departments, or teams. Hospitals have better analytics to see what is happening at-a-glance and improve service in real-time. 

Technical advances in hospital appointment scheduling software help increase efficiency, effectively manage their virtual queue, increase patient satisfaction scores, and increase revenue. Learn how QLess can benefit your hospital by scheduling a demo today