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Introduction The healthcare sector is the backbone of our society; an industry created around the goal of providing physical and mental care for people in need. The healthcare industry is […]
The customer defines the customer experience, and today’s customers differ from yesterday’s. Let’s take a deep dive into the important customer experience trends that showcase the value virtual queuing systems can provide.
At the onset of the pandemic, as we all waited for vaccines to be the industry, we can see that two of the top target benefits are made available, many […]
Talk of the digital transformation has been abundant among stakeholders of any industry for years if not decades. What, in exact terms, encompasses digital transformations remains vague and varies from […]
Remember the days of early COVID when we all couldn’t wait to get back to normal? It turns out the old normal is gone, and we’ll all have to embrace […]
Originally published in American City & County. .Technology as it intersects with the citizen experience at its best goes unnoticed, and at its worst betrays a failing on the part […]
Introduction Visiting a doctor isn’t supposed to be fun. People seek healthcare because they need assistance or a check-up, not because they expect to have a great time. However, many […]
Originally published in HIT Consultant As much as we all wish it were otherwise, the COVID-19 pandemic continues to claim lives and upset stability around the world. If this worldwide […]
Originally published in Retail and Restaurant Facility Business. It’s hard to overstate how bad the problem is. According to research from Yelp, nearly 100,000 American businesses shuttered their doors during […]
Originally posted in Healthcare Business Today. As much as we all wish it were, the pandemic is not yet over and continues to threaten the populace. Now more than ever […]
QLess Names James Harvey as CEO, Launches FUTURE CX Initiative to Help Organizations Improve Customer Engagement
SAP and Oracle veteran to expand virtual line management platform to meet changing market demands PASADENA, Calif.–(BUSINESS WIRE)–QLess, an industry-leading provider of digital queue management solutions, today announced that James […]
For anyone with a finger on the pulse of the retail industry, they will have noticed long ago that we have entered the age of e-commerce, and it is clear […]