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Government

Four Ways to Offer Government Programs More Efficiently

Government-Funded Programs: Optimize the Citizen Experience One of the biggest challenges facing governments, both large and small, is determining how to offer government programs efficiently and effectively. Whether it’s filing

Education

Essential Elements of the Student Experience in Higher Education

The student experience in higher education is a subject all areas of the college community need to attend to. A positive student experience can mean glowing online reviews, retaining students

Education

Higher Education Issues That Colleges and Universities Face in 2021

Higher Education Issues in the United States Higher education in the United States is approaching a period of change. Student needs are evolving with the recent shifts in technology, job

Education

Student Recruitment Strategies to Beat out Your Competitors

Ways College Admission Teams Can Enhance Student Recruitment Plans Whether you’re leading an admissions team at a large public university or a small, private college, student recruitment keeps the doors

Education

The Student Journey 101

College students aren’t often thought of as consumers or customers, but there are strong similarities between prospective college students and potential buyers. Both the student journey and the customer journey

Appointment Scheduling

Statistics that Show How Appointment Scheduling Benefits Higher Education

Higher Education Statistics You Need to Know The COVID-19 pandemic has permanently altered how colleges interact with prospective students, current students, and parents. Higher education statistics show that while students

Education

Essential Elements of the Student Experience in Higher Education

The student experience in higher education is a subject all areas of the college community need to attend to. A positive student experience can mean glowing online reviews, retaining students

Education

Higher Education Issues That Colleges and Universities Face in 2021

Higher Education Issues in the United States Higher education in the United States is approaching a period of change. Student needs are evolving with the recent shifts in technology, job

Education

Student Recruitment Strategies to Beat out Your Competitors

Ways College Admission Teams Can Enhance Student Recruitment Plans Whether you’re leading an admissions team at a large public university or a small, private college, student recruitment keeps the doors

Education

The Student Journey 101

College students aren’t often thought of as consumers or customers, but there are strong similarities between prospective college students and potential buyers. Both the student journey and the customer journey

Appointment Scheduling

Statistics that Show How Appointment Scheduling Benefits Higher Education

Higher Education Statistics You Need to Know The COVID-19 pandemic has permanently altered how colleges interact with prospective students, current students, and parents. Higher education statistics show that while students

Education

Lessons from the College Student Experience in the Pandemic

Four College Experience Takeaways for Higher Educational Professionals While college administrators around the globe are breathing a sigh of relief as the limitations imposed by the pandemic ease, the fact

Government

Four Ways to Offer Government Programs More Efficiently

Government-Funded Programs: Optimize the Citizen Experience One of the biggest challenges facing governments, both large and small, is determining how to offer government programs efficiently and effectively. Whether it’s filing

Government

The Future of Government Service Delivery is Already Here

Originally published in GCN. The pandemic accelerated digital transformation in virtually every corner of society, from the local pizza shop to the biggest government offices. People are now working, shopping

Customer Experience

Improve Government Customer Experience with Customer Journey Analytics

As a government office, it’s your duty to provide needed services to citizens. From motor vehicle services to providing food for women, infants, and children, the people depend on government

Government

Digital Transformations for Government Services

For industries that have been notoriously slow to implement digital transformations — such as healthcare or government services — the pandemic required an abrupt change. With physical distancing orders in place, suddenly

Government

Using Queue Management Solutions to Improve Government Services Offices

From the DMV to the paperwork involved in insurance claims, government services are known for being ineffective, slow, and outdated. It’s functioned the same way for years and, since the

COVID-19 Solutions

Using technology to protect citizen-facing workers

Originally Published in GCN To say 2020 has been a challenge is a massive understatement. A year that started with optimism in January went off the rails in March, when

Retail

Streamlining the Consumer Experience with Automation

Originally published in Retail Info Systems. Big data and artificial intelligence have changed so much about how we do business, not only in terms of our techniques and best practices,

Retail

Retail Trends You Can't Afford to Miss in 2021

Following the top retail trends of 2021 is essential for your business to continue to flourish. The latest trends are geared toward pleasing the customer. Retail technology trends are especially

Retail

Retail Trends for 2021: Keeping Brick-and-Mortar Retailers Alive

The death of brick-and-mortar retailers has been predicted for years, and the pandemic has seemingly only exacerbated the demise. According to a recent survey, 25 percent of consumers are shopping

Retail

Use Retail Line Management to Implement a Curbside Pickup Solution

Recently, a friend of mine was discussing the many benefits of the new curbside pickup trend that has been implemented by retailers, grocery stores, and even restaurants. Throughout the pandemic,

Mobile Check In

Winter is Here: How Retailers Can Tap Digital Tools to Boost the Customer Experience

Originally published in RetailCustomerExperience Let’s face it: 2020 is shaping up to be one of the worst years on record for brick-and-mortar retailers. Physical stores have been losing ground to

Healthcare

Patient Flow: Benefits of Optimizing Patient Movement

Healthcare facilities are under a lot of pressure. An aging population, shortage of healthcare workers, and decreasing hospital capacity are contributing to severe overcrowding and care delivery delays in many

Healthcare

Medical Scheduling Software: 3 Mistakes to Avoid

The healthcare industry relies on appointment scheduling between doctors and patients to run its operations. However, the efficiency of your medical scheduling software can play a large role in determining

Healthcare

How to Reduce Wait Times for Healthcare

Urgent care clinics, emergency rooms, family doctors, and other healthcare facilities have to deal with delays in scheduling on a daily basis. When patients show up late, others who show

Healthcare

Improving Digital Healthcare Adoption

Prior to the pandemic, healthcare technology was steadily on the rise. However, the pandemic rapidly sped up the development and implementation of new tools. More than ever, healthcare providers are

COVID-19 Solutions

Tech and Data Can Serve As the Backbone for Vaccine Distribution

Originally published in RouteFifty The long-awaited Covid-19 vaccine has arrived. As of now, three pharmaceutical companies–Pfizer, Moderna and AstraZeneca–have announced that their vaccines are anywhere from 70 and 95% effective. And with

Appointment Scheduling

Patient Scheduling Software For Health Clinics

As some of the most essential businesses, healthcare facilities must find ways to enact social distancing measures for the safety of their patients and employees. That means providing ways for

Logistics

Logistics Systems: 3 Benefits of Queue Management Software

From contractors lining up for certification to idling trucks at seaports, queuing for services is a normal part of business operations in the logistics industry. Long queues and wait times

Logistics

Queue Management System Logistics

Whether you’re a small local delivery company or you ship freight internationally, you need a system for your logistics company that can keep up with the fast pace of the

Government

Queue Management: The Solution to Modernize Ports

With Amazon and online shopping, the world has become increasingly reliant on a globalized supply chain. But when most of us think of overseas shipping and ports, we still envision

Logistics

How Truck Booking Software Increases Efficiency

In the logistics industry, many companies still live in the past, with outdated processes that cost the staff time and the business money. It’s time to move into a new era

Appointment Software

How Communication Can Improve the Customer Experience

How many times have you arrived at a scheduled appointment, only to find out that the person you’re meeting is running behind? You’re forced to wait minutes, maybe hours, for

COVID-19 Solutions

New Logistics Industry Trends to Adapt to a Post-COVID World

The logistics industry is full of essential businesses and workers that need to keep operating during this time of pandemic. Goods need to be manufactured, transported, and delivered to their

COVID-19 Solutions

Next-Generation Events: How Technology Will Pave the Way Post-Covid

Originally Posted in Corporate Event News It’s become increasingly apparent that we, as a society, should level-set our expectations for a post-COVID world. While a vaccine may be available as

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Additional Articles

Retail

Streamlining the Consumer Experience with Automation

Originally published in Retail Info Systems. Big data and artificial intelligence have changed so much about how we do business, not only in terms of our techniques and best practices,

Logistics

Logistics Systems: 3 Benefits of Queue Management Software

From contractors lining up for certification to idling trucks at seaports, queuing for services is a normal part of business operations in the logistics industry. Long queues and wait times

Healthcare

Patient Flow: Benefits of Optimizing Patient Movement

Healthcare facilities are under a lot of pressure. An aging population, shortage of healthcare workers, and decreasing hospital capacity are contributing to severe overcrowding and care delivery delays in many

Healthcare

Medical Scheduling Software: 3 Mistakes to Avoid

The healthcare industry relies on appointment scheduling between doctors and patients to run its operations. However, the efficiency of your medical scheduling software can play a large role in determining

Retail

Retail Trends You Can't Afford to Miss in 2021

Following the top retail trends of 2021 is essential for your business to continue to flourish. The latest trends are geared toward pleasing the customer. Retail technology trends are especially

Education

Higher Education Trends Post-COVID

Post-COVID higher education trends are moving toward a dramatically different environment that requires many changes. Colleges and universities can’t continue to do things the same way they did before the

Education

The Benefits of Digital Education Technology

Digital education is the wave of the future. With more students and teachers working remotely, the digital landscape is full of possibilities. In light of post-pandemic higher education trends, it’s

Healthcare

How to Reduce Wait Times for Healthcare

Urgent care clinics, emergency rooms, family doctors, and other healthcare facilities have to deal with delays in scheduling on a daily basis. When patients show up late, others who show

Customer Experience

Improve Government Customer Experience with Customer Journey Analytics

As a government office, it’s your duty to provide needed services to citizens. From motor vehicle services to providing food for women, infants, and children, the people depend on government

Education

Social Distance Measures for Education

The COVID-19 pandemic has been especially tough for students and teachers. In the beginning, virtual learning was a radical change that happened very quickly. And as schools reopen, we continue

Government

Digital Transformations for Government Services

For industries that have been notoriously slow to implement digital transformations — such as healthcare or government services — the pandemic required an abrupt change. With physical distancing orders in place, suddenly

Education

American Rescue Plan Relief Bill: Virtual Learning Technology Investments

Due to the pandemic, it appears that higher education is once again in trouble. Early data for spring enrollment predicts a 4.5 percent dip in undergraduate attendance compared to the

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