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How Queue Management Can Solve Painful Pre-Order App Experiences

It’s 7a.m. and you’re waiting in a long line of other caffeine-deprived folks just trying to snag your extra-tall caramel latte and get to work on time. Then the door […]

Reducing Patient Waiting Times: How Patient Wait Times Affect Your Bottom Line

Introduction Medical enterprises of every kind, and the people who frequent them, are struck by a difficult problem that has persisted for millennia. It is extremely difficult to minimize the […]

5 Ways to Improve the Patient Experience in Medical Practices

Regardless of what kind of medical practice you work in, improving the patient experience in healthcare is critical. A recent study illustrates why improving the patient experience in healthcare is […]

4 Short Staff Solutions for Medical Offices

When a medical practice is short on personnel, operating efficiently and giving patients the care they expect can be difficult. Whether you’re lacking an ideal number of physicians, nurses, or […]

Remote Mobile Queueing with QLess: Get in Line Without Leaving the House

It is a well-established fact in the psychology of queueing that no one actually likes to wait in line. Time passes much more slowly to the idling human mind, and […]

Style Over Substance: Why Apple Store Wait Times Are Bringing Down the Brand

Over the past 10 years, the Apple brand has become one of the most popular – and profitable – brands in the world, thanks in no small part to the […]

7 Common Customer Complaints in Retail that Cost Businesses Revenue

Introduction In every business, customer retention is a pivotal part of growth. It is a simple fact of life that companies that can keep their customers and build brand loyalty […]

Putting It in Perspective: 100 Million Customers Served, More Time Saved from Waiting in Line Than All of Recorded History

We recently announced a major milestone here at QLess: Our customer interaction management platform has saved more than 100 million customers over 5700 years’ time waiting in line. To put in perspective […]

Top 7 Reasons to Scrap Your Customer Service Numbering System

We’ve all seen those ticket machines labeled “PLEASE Take A Number.” These internationally recognized symbols of long queues are the best way to signal to visitors that your waiting room […]

Five Ways to Deliver Stellar Customer Service

Today’s consumers have endless options when it comes to where to spend their money, so the savviest businesses (from retailers to doctor’s offices) know they’ve got to set themselves apart […]

QLess app now available for iPhone & Android devices!

What’s the worst part about visiting the doctor or going to the DMV? For most people, the answer is “waiting in line.” We are thrilled to announce that the QLess […]

Waiting in Line? How a Mobile Queue Gives Back Time

Learn more about how a waiting queue app can improve the customer experience by reducing their time spent in line and enabling them to wait on their terms.

Empower your customers to wait wherever they want with QLess.