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Retail

Getting Back to "Normal"

Originally published in Personal Fitness Professional. With vaccine rollouts, people everywhere are excited to finally “get back to normal.” But there isn’t really going to be a return to the

Government

Is Your Office Ready for the Post-Covid Crowds?

Originally published in GovLoop.  Since the beginning of the pandemic, there has been a massive shift to online versions of previously in-person interactions, with virtual appointments and ubiquitous delivery options

Government

Four Ways to Offer Government Programs More Efficiently

Government-Funded Programs: Optimize the Citizen Experience One of the biggest challenges facing governments, both large and small, is determining how to offer government programs efficiently and effectively. Whether it’s filing

Education

Essential Elements of the Student Experience in Higher Education

The student experience in higher education is a subject all areas of the college community need to attend to. A positive student experience can mean glowing online reviews, retaining students

Education

Higher Education Issues That Colleges and Universities Face in 2021

Higher Education Issues in the United States Higher education in the United States is approaching a period of change. Student needs are evolving with the recent shifts in technology, job

Education

Student Recruitment Strategies to Beat out Your Competitors

Ways College Admission Teams Can Enhance Student Recruitment Plans Whether you’re leading an admissions team at a large public university or a small, private college, student recruitment keeps the doors

Education

Essential Elements of the Student Experience in Higher Education

The student experience in higher education is a subject all areas of the college community need to attend to. A positive student experience can mean glowing online reviews, retaining students

Education

Higher Education Issues That Colleges and Universities Face in 2021

Higher Education Issues in the United States Higher education in the United States is approaching a period of change. Student needs are evolving with the recent shifts in technology, job

Education

Student Recruitment Strategies to Beat out Your Competitors

Ways College Admission Teams Can Enhance Student Recruitment Plans Whether you’re leading an admissions team at a large public university or a small, private college, student recruitment keeps the doors

Education

The Student Journey 101

College students aren’t often thought of as consumers or customers, but there are strong similarities between prospective college students and potential buyers. Both the student journey and the customer journey

Appointment Scheduling

Statistics that Show How Appointment Scheduling Benefits Higher Education

Higher Education Statistics You Need to Know The COVID-19 pandemic has permanently altered how colleges interact with prospective students, current students, and parents. Higher education statistics show that while students

Education

Lessons from the College Student Experience in the Pandemic

Four College Experience Takeaways for Higher Educational Professionals While college administrators around the globe are breathing a sigh of relief as the limitations imposed by the pandemic ease, the fact

Government

Is Your Office Ready for the Post-Covid Crowds?

Originally published in GovLoop.  Since the beginning of the pandemic, there has been a massive shift to online versions of previously in-person interactions, with virtual appointments and ubiquitous delivery options

Government

Four Ways to Offer Government Programs More Efficiently

Government-Funded Programs: Optimize the Citizen Experience One of the biggest challenges facing governments, both large and small, is determining how to offer government programs efficiently and effectively. Whether it’s filing

Government

The Future of Government Service Delivery is Already Here

Originally published in GCN. The pandemic accelerated digital transformation in virtually every corner of society, from the local pizza shop to the biggest government offices. People are now working, shopping

Customer Experience

Improve Government Customer Experience with Customer Journey Analytics

As a government office, it’s your duty to provide needed services to citizens. From motor vehicle services to providing food for women, infants, and children, the people depend on government

Government

Digital Transformations for Government Services

For industries that have been notoriously slow to implement digital transformations — such as healthcare or government services — the pandemic required an abrupt change. With physical distancing orders in place, suddenly

Government

Using Queue Management Solutions to Improve Government Services Offices

From the DMV to the paperwork involved in insurance claims, government services are known for being ineffective, slow, and outdated. It’s functioned the same way for years and, since the

Retail

Getting Back to "Normal"

Originally published in Personal Fitness Professional. With vaccine rollouts, people everywhere are excited to finally “get back to normal.” But there isn’t really going to be a return to the

Retail

Streamlining the Consumer Experience with Automation

Originally published in Retail Info Systems. Big data and artificial intelligence have changed so much about how we do business, not only in terms of our techniques and best practices,

Retail

Retail Trends You Can't Afford to Miss in 2021

Following the top retail trends of 2021 is essential for your business to continue to flourish. The latest trends are geared toward pleasing the customer. Retail technology trends are especially

Retail

Retail Trends for 2021: Keeping Brick-and-Mortar Retailers Alive

The death of brick-and-mortar retailers has been predicted for years, and the pandemic has seemingly only exacerbated the demise. According to a recent survey, 25 percent of consumers are shopping

Retail

Use Retail Line Management to Implement a Curbside Pickup Solution

Recently, a friend of mine was discussing the many benefits of the new curbside pickup trend that has been implemented by retailers, grocery stores, and even restaurants. Throughout the pandemic,

Healthcare

Patient Flow: Benefits of Optimizing Patient Movement

Healthcare facilities are under a lot of pressure. An aging population, shortage of healthcare workers, and decreasing hospital capacity are contributing to severe overcrowding and care delivery delays in many

Healthcare

Medical Scheduling Software: 3 Mistakes to Avoid

The healthcare industry relies on appointment scheduling between doctors and patients to run its operations. However, the efficiency of your medical scheduling software can play a large role in determining

Healthcare

How to Reduce Wait Times for Healthcare

Urgent care clinics, emergency rooms, family doctors, and other healthcare facilities have to deal with delays in scheduling on a daily basis. When patients show up late, others who show

Healthcare

Improving Digital Healthcare Adoption

Prior to the pandemic, healthcare technology was steadily on the rise. However, the pandemic rapidly sped up the development and implementation of new tools. More than ever, healthcare providers are

COVID-19 Solutions

Tech and Data Can Serve As the Backbone for Vaccine Distribution

Originally published in RouteFifty The long-awaited Covid-19 vaccine has arrived. As of now, three pharmaceutical companies–Pfizer, Moderna and AstraZeneca–have announced that their vaccines are anywhere from 70 and 95% effective. And with

Appointment Scheduling

Patient Scheduling Software For Health Clinics

As some of the most essential businesses, healthcare facilities must find ways to enact social distancing measures for the safety of their patients and employees. That means providing ways for

Logistics

Logistics Systems: 3 Benefits of Queue Management Software

From contractors lining up for certification to idling trucks at seaports, queuing for services is a normal part of business operations in the logistics industry. Long queues and wait times

Logistics

Queue Management System Logistics

Whether you’re a small local delivery company or you ship freight internationally, you need a system for your logistics company that can keep up with the fast pace of the

Government

Queue Management: The Solution to Modernize Ports

With Amazon and online shopping, the world has become increasingly reliant on a globalized supply chain. But when most of us think of overseas shipping and ports, we still envision

Logistics

How Truck Booking Software Increases Efficiency

In the logistics industry, many companies still live in the past, with outdated processes that cost the staff time and the business money. It’s time to move into a new era

Appointment Software

How Communication Can Improve the Customer Experience

How many times have you arrived at a scheduled appointment, only to find out that the person you’re meeting is running behind? You’re forced to wait minutes, maybe hours, for

COVID-19 Solutions

New Logistics Industry Trends to Adapt to a Post-COVID World

The logistics industry is full of essential businesses and workers that need to keep operating during this time of pandemic. Goods need to be manufactured, transported, and delivered to their

COVID-19 Solutions

Next-Generation Events: How Technology Will Pave the Way Post-Covid

Originally Posted in Corporate Event News It’s become increasingly apparent that we, as a society, should level-set our expectations for a post-COVID world. While a vaccine may be available as

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Additional Articles

Government

How to Reduce Customer Waiting Time in Government Offices

Officials have been trying to figure out how to reduce customer waiting time in government offices for decades. To say it’s a problem is the understatement of the year. Government employees are

Government

Online Appointment Booking for Government Offices

What’s the biggest complaint citizens have when they need to pay a visit to a government office? They despise the wait times. The second most common complaint involves the perceived

Government

Digital Queuing Systems Have Changed Government Departments

Thanks to digital queuing systems, there will soon be a generation of citizens and taxpayers who may never have to stand in line at the city clerk’s office. They won’t

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