The Digital Citizen: How to make government agencies more efficient and user-friendly

Citizens have high expectations for government services, whether at the state or municipal level. They’ve been spoiled by the private sector to expect instant answers and digital solutions.In a recent survey, 85 percent of U.S. citizens said they expect the same or higher quality from government digital services as they do from commercial organizations.It’s a universal problem across city, county, state, and federal government agencies: long lines create an unpleasant citizen experience.Discover how to: