Category: Retail
Waiting in Line for Auto Service: A Trapped Feeling
People don’t usually show up to auto parts and services locations in the best of moods. Cars are absolutely indispensable to most American lives, so a car in need of […]
5 Ways to Reduce Customer Anxiety
David Maister authored a brilliant article entitled, “The Psychology of Waiting Lines,” identifying eight anxiety-inducing reasons why people loathe waiting in line. It’s fair to assume that we can ALL […]
Gone in 6 minutes: average queuing time UK shoppers are willing to wait
The average time across the UK for shoppers to wait in a queue until they ‘abandon basket’ is 5 minutes 54 seconds. Amongst major towns and cities in the UK, […]