When it comes to improving the customer experience, execution is everything. It’s one thing to offer a digital queue manager; it’s another thing entirely to provide a platform that solves some of your most pressing business needs while also improving the customer experience.
Citizens have high expectations for government services, whether at the state or municipal level. They’ve been spoiled by the private sector to expect instant answers and digital solutions.
Patients hate sitting in waiting rooms. If they’re waiting for an appointment, they’re already anxious about the medical condition that brought them there, and the waiting room compounds their anxiety. They worry about the spread of germs from other sick patients, and they worry about the things they need to get done in their day.
Campus Without Lines: How respecting students’ time improves student retention, satisfaction rates, and resource management
Colleges want their students to graduate – it’s part of their mission. Unfortunately, about a third of all undergraduate students in public and private nonprofit colleges drop out without obtaining a certificate or degree. The cost of attrition for colleges is significant.
The Digital Customer: Eliminate the wait to delight customers, improve productivity, and increase sales
In the last decade, the world of retail has been turned upside down. Instead of walking into a store and browsing, 67% of consumers say they research products online before shopping for them in brick-and-mortar stores.