University students attend higher education institutions with the hopes of expanding their minds and preparing for their future. Unfortunately, all too often they got lost in a system that doesn't cater to individual student experience. Instead of feeling that the administration exists for the students, attendees quickly realize that they must conform to the needs of administrators in order to be successful. Scheduling appointments, registering for classes, even asking advisors for help all become nightmarish experiences filled with long lines, tired and impatient staff, and inadequate information.
Oftentimes, students will enter university fresh-faced, excited, and ready for success. Over time, however, ineffective university resources begin to take their toll. When simple tasks like registering for classes or dealing with financial aid eat up so much of their time, their desire to continue with their education slowly decreases. Students struggle to gain support from on-campus systems, which explains why consistently negative experiences with campus resources are one of the main sources of attrition; unfortunately, universities struggle to increase student satisfaction with limited resources. While student experience often ranks as a top priority for administrators, improving on-campus systems seems like an insurmountable task. A large student population means long lines--there doesn't seem to be a way around the problem. Fortunately, online appointment booking tools and an effective scheduling application both provide a modern solution to a large problem in higher education.
By using an electronic scheduling application like the one from QLess, academic institutions solve the problem of impatient students before it starts. Instead of expecting students to show up, wait in a line, and hope for the best, scheduling applications allow students to book an appointment ahead of time, eliminating the need for physical queues. In an age of ever-evolving technology, an electronic solution like a scheduling application can simultaneously push academic institutions into the modern age and improve the student experience.
Perhaps the most instantaneous result of an effective scheduling application is the elimination of physical lines, without an electronic tool, students often run into long lines at every on-campus location. While long queues are frustrating at any juncture, they're particularly irritating during key points in the year. When students struggle to register for class, change programs, or ask advice about their courses due to long lines, attrition begins to develop. Instead of forcing long queues that lead to general frustration and discontent, a scheduling application assigns students a specific time with which they can complete their necessary necessary business. When each student knows the time and date they can sign up for new courses, registering for classes becomes a breeze. Even signing up to see an advisor becomes a stress-free task--each person is assigned an appointment time, eliminating the pressure on both the student and the administrator. By bypassing lines and allowing individuals to address their issues at a specified time, students no longer waste their time waiting for help. They gain more time to study, hang out with friends, or even just relax, all of which will contribute to higher student satisfaction.
While a scheduling application gives students more free time, it also tailors the university experience to a new generation. Current and incoming university students have grown up with technology. They're well-versed in mobile applications, and they actually prefer to handle most of their business electronically. Academic institutions, like any business, attract the most customers when they know their audience and tailor their services accordingly, for a mobile generation, mobile scheduling applications should be the norm.
The QLess scheduling application not only provides a mobile platform for students to access information from anywhere, it also sends text alerts to inform students of their appointment times. By creating a smartphone-friendly design, this scheduling application speaks to a main tenet of a new generation--consistent and reliable mobile communication. It ensures that students have simplified access to important academic information, and it lessens the possibility that they'll forget their appointment time and fail to show up.
While human error always stands as a distinct possibility, electronic scheduling applications allow students to feel comfortable an at-ease in their academic environments. By using technology they are already experts in, academic institutions create easy communication and connections between administrators and students. Students who feel comfortable in their academic environment are more likely to complete their university education, rather than cave to the pressures of campus life.
When students are constantly filtered into long lines and told to wait their turn, the personal element of higher education disappears. Students want to feel like their individual needs have significance, especially in an institution with the social weight of a college or university, many students accrue heavy debt in order to gain their degree. For instance, the desire to feel like their individual experience matters isn't misplaced. Difficulty gaining access to basic information and meeting essential needs for the future of their education is understandably frustrating.
Although electronic scheduling applications simply increase the organization and staff productivity on college campuses, they also allow each student to feel like they're receiving personalized attention. A specific appointment time communicates that each individual is important enough to receive focused attention, in which only their specific questions and needs matter. Simple as it may sound, a scheduling application can make all the difference in creating what feels like an individualized learning environment, despite the fact that each student receives the same time and attention to discuss their needs.
If students have a problem with campus systems, they want to make their opinions known; unfortunately, when it's difficult to even get a meeting in the first place, students don't feel that their concerns are being heard. Even if every individual problem can't be addressed immediately, allowing students to provide feedback on their experience can greatly improve student satisfaction with on-campus life. University processes may not change immediately, but allowing students to feel heard and appreciated subtly communicates that their opinion matters.
A scheduling application allows students the opportunity to address their concerns, without eating up the essential time of administrators. Instead of sitting in an office and listing off every complaint, students can fill out electronic surveys, effectively and quickly communicating the elements of the campus system that don't work for them. Feedback provides a two-fold opportunity for growth within the university. First, administrators hear student concerns quickly and easily, allowing them to adjust future processes to fix the most common problems. Second, students get their frustrations off their chest, lessening their irritation and providing hope that things will change in the future. A scheduling application allows universities to listen and react to the needs of their students, without decreasing the productivity of their staff. Students have a hand in the improvement of their education, and it doesn't come at a cost to either students or administrators.
Academic institutions are designed to push students towards graduation; unfortunately, the decision to leave university altogether is a common one. While each individual leaves their academic institution for their own reasons, dissatisfaction with campus resources often appears as one of the major sources behind drop-outs. Although it sounds like a no-brainer, it's worth stating that students who are satisfied with their college experience are far more likely to stay in school and eventually graduate.
An effective scheduling application increases student satisfaction with on-campus services. Students express their concerns, gain personalized attention, and generally improve their ability to function within a university setting. With a scheduling application, graduation seems like an achievable goal, rather than a faraway possibility. When students believe that they can graduate, they're much more likely to work towards that goal. Instead of feeling overwhelmed by the work in front of them, students see a clear path towards reaching their degree. Sometimes a little hope and a plan is all it takes. Happy students who believe they can graduate are more likely to graduate. A scheduling application brings that goal to the forefront of their minds, encouraging students to stay in school and earn their degrees.
Using a QLess scheduling application can change the life of university students everywhere. By eliminating physical lines and cutting down waiting times, scheduling applications allow students to feel like they're experiencing the personalized education they deserve; in addition, the mobile platform results in easy use for a tech-savvy generation and an opportunity for instantaneous feedback on campus services. Happy students are much more likely to stay in school, and to spread positivity about their academic institution, both online and in their personal life. If you want to increase your graduation rates, you need to learn more about QLess systems today. If you think our system might be the right fit for you, contact us now. We'll answer all your questions about QLess solutions. For more on improving campus operations and retention rates, read about how we've created college campuses without lines.
A well-developed workflow management system simplifies business processes at colleges and universities tremendously. As a business, these institutions provide education and degrees to their customers, also known as their students. Although colleges and universities stand as one of the most essential business organizations in young adult life, technological systems on-campus are often not on par with the fast-paced, technology-driven environment of the day. As incoming students reflect more expertise in current technology, so should their places of education. A workflow management system can change life at your university, both for your students and for your administrators.
In a school environment, multiple departments and individuals work together to contribute to the larger education machine. While some units identify prospective students, review applications, and send out offers of admissions, other divisions focus on registering current students for classes, organizing appointments with advisors, and assisting students with on-campus problems. Each of these individual systems work together to contribute to the overall goal of the organization--educating students and pushing them towards graduation, hence the need for workflow management.
A workflow management system simplifies all these processes. It's a software that automates some elements of your workflow management, taking the pressure off of your staff members and increasing the happiness of your students. By creating a streamlined network for all your most essential campus processes, a workflow management system allows each student to feel valued and supported, and each staff member to increase their productivity and efficiency.
A workflow management system creates an at-ease campus environment; not only that, it also brings your institution into the future. Easy-to-navigate education processes attract students, allowing your campus to continue running like the well-oiled machine that it is. Keeping your campus in the dark ages of technology not only hurts your students, it hurts your entire business. A high-tech workflow management system is a necessity your school can no longer do without.
Whether fair or unfair, students expect a lot of of their colleges and universities. An individualized learning experience is the standard, but most students would settle for consistent help from their on-campus systems. Unfortunately, high enrollment rates, a limited amount of resources, an overworked staff, and a surplus of tasks to complete often leave students feeling confused and overlooked. The more difficulty students experience navigating their education process, the more impatient they become. If enough time passes, the decision to leave school altogether becomes an easy one.
They're not getting the help they need to prepare for their future, why would they stay?
Consistently negative experiences with student services are one of the primary sources of attrition among college students. When students don't get the help or services they need, they drop out of classes, refrain from attending courses, or even leave the school altogether. As an organization that seeks to prepare young adults for their future, the current attrition rates are unacceptable.
Thankfully, a workflow management system presents a wonderful solution. By simplifying student access to on-campus services, a workflow management system decreases frustration and confusion among the student body. With a system like the one from QLess, you can decrease attrition rates by as much as 50%. A workflow management system improves student satisfaction and increases retention rates by allowing each student to feel like their needs are being met.
While a workflow management system improves the lives of your students, it also leads to increased productivity of your staff. A higher education environment already deals with a lack of resources, but a larger problem presents itself in an ineffective use of the resources that do exist. Oftentimes, staff stretch themselves far too thin trying to meet the needs of all students, despite the lack of time or effective organization systems to do so. Advisors overbook themselves attempting to sort out class schedules, and the Registrar and Admissions offices are overrun with impatient students. While it's undeniably unfair to the students, it's equally as frustrating for the staff.
Workflow management systems streamline campus processes and effectively allocate your staff resources. By eliminating the need for physical lines and relying on technology-based systems for organization, workflow management systems allow your administrators to gain a clear view of the tasks they need to be completed. Instead of surprise assignments and a frustrating amount of work for staff members, each administrator focuses on their assigned tasks, increasing their overall productivity. Not only does it result in increased happiness for your employees, it also ensures that all your resources are used effectively, lowering operational costs and saving money in the long run.
In our technologically advanced world, physical lines and in-person wait times just aren't practical anymore. Many of the problems that develop in university settings stem from a general lack of organization. Without a workflow management system, students are forced to go to an office, wait in line, and generally waste their time in an attempt to progress in their college experience. At the same time, administrators have little control over the time and attention needed to help each individual student. With a finite amount of resources and an infinite amount of potential questions, administrators are unable to prioritize and organize accordingly. With that lack of organization, both staff and students waste their time, and neither leaves feeling happy.
A workflow management system sorts through the chaos in your offices and eliminates the inconveniences of poor organization. Instead of arriving at an unspecified time in a physical office, students are assigned an appointment time with which they can ask all their questions. Interactive virtual queuing simplifies the process if your student does need unexpected help, and mobile reminders ensure that each student arrives at their specified appointment time. Most importantly, all these processes are completed inside the system, without assistance from your staff, allowing them to save their abilities to actually help students and bypass the errors that often accompany in-person scheduling.
An effective workflow management system changes your on-campus life immediately. Improved allocation of resources, clear processes for students, and increased organization all lead to instantaneous changes in your business systems. However, workflow management systems also provide information on what needs to change in the future. As a completely automated process, workflow management systems collect valuable information on your student and staff patterns. Student wait times, staff efficiency, student needs--all these and more can be found within your workflow management system.
With QLess systems specifically, we provide a real-time dashboard that consolidates data from multiple offices. At a glance, you have a general idea of what's happening in all areas of your campus. In addition, surveys within the system provide even more information about student satisfaction and necessary changes. Improving your business is a constantly evolving process, workflow management systems provide valuable insights to ensure that you can provide the best resources to your students for years to come.
We don't need to tell you that colleges and universities need students to stay afloat. Enrollment and retention present a major challenge for higher education institutions. That explains why many student administrators list student retention and student experience as their top priorities. While students may drop out when dissatisfied with their education, the ripple effect extends much farther than a single loss. Unhappy students spread information online and within their communities about the ineffectiveness of the school, giving other individuals the message that your institution isn't worth attending. While an individual drop-out can already present a hefty loss, consistent dropouts can negatively affect your application and enrollment rates over time.
An effective workflow management system leads to increased student happiness and higher retention rates over time, but it also allows your students to talk positively about your institution. Not only are you saving money on attrition, you're also building a strong reputation that will draw more students to your school over time. Reputation matters, both for the present and for the future. Workflow management systems support your ability to meet your student's needs, building a strong reputation as an institution that cares. With a reputation like that, who wouldn't want to apply?
Workflow management systems are a necessity in the modern age. It increases the happiness of your students and staff, leading to higher productivity and increased retention rates. In addition, it organizes your office with little effort from your staff and provides valuable insights into how you can improve your processes in the future. If you're ready to build a strong reputation, meet your students' needs, and save money for your business, you need to take the QLess approach. Learn more about how our electronic queuing system can enhance your education systems today. Please contact us for more information about our system.
Waiting rooms have been an essential aspect of hospitals, doctor's offices, and other healthcare facilities. But it doesn’t take much thought to realize the idea is counterintuitive. Crowding individuals with ailments in congested areas while they wait for assistance is not ideal. This was only further emphasized as a person-to-person airborne pandemic struck the world. Patient queue management software can be the solution to remedy this.This experience caused many healthcare professionals to have to re-evaluate their waiting procedures. There were concerns about pandemic transmission in waiting rooms and the overall healthcare experience. Amid virus anxiety, would patients sit with others even with a mask on?For a while, there were no true means of eliminating the waiting room. But in recent years, to address these concerns, many healthcare providers have been implementing patient queue software like QLess. This software aims to help reduce patients’ anxiety and create a waiting room experience that meets customers' expectations. The healthcare industry is crowded, and consumers abandon providers that can't meet their needs. According to Medical Economics, 69% of patients would switch providers for better services. Patient queue management software is an impactful solution that can de-congest waiting rooms and provide a safer, more patient-friendly experience. In a time where consumers easily switch businesses, the patient experience is vital. Below, we will break down what patient queue management is, how a virtual queue management system creates safer spaces, and why this is so important for patients and healthcare organizations.
Before we go any further, it is important to fully understand what patient queue management software is. The idea is relatively straightforward, and it has changed the healthcare sector. Why not have a virtual waiting room to manage customer flow instead of a physical one? Patients can access this virtual waiting room from their phones, computers, or on-site kiosks.With key features that enable customers to track the actual wait times for appointments, monitor the progress of the line they’re in, and communicate with staff, patients have a drastically changed experience when using healthcare services. Some organizations still hesitate to embrace and implement digital technology into the patient experience. But data indicates that customers already rely on digital technology and expect organizations to accommodate that reliance. According to a poll from Healthfully, 80% of consumers want the ability to use technology to manage their healthcare experience. Furthermore, the average consumer uses tech constantly throughout their daily lives. The average U.S. adult spends more than seven hours a day on screens, according to Exploding Topics. Healthcare organizations should prioritize implementing helpful tech solutions like patient queue management to avoid customer alienation. Patient queue management software has substantial benefits that enterprises should not overlook. With features that allow customers to enter virtual queues from their phones, patients can remotely wait in the virtual waiting room and monitor their queue times. Implementing virtual queues doesn't mean healthcare organizations need to eliminate waiting rooms. It simply gives patients the ability to choose.
The million-dollar question that healthcare organizations might have is whether or not waiting rooms are such a bad thing. Waiting rooms were the only option for healthcare services before technology advanced enough to make them less necessary. So how bad could it be? By implementing software to eliminate waiting rooms, might healthcare organizations solve a problem that doesn’t exist? The answer to this question is a firm no. Waiting rooms pose a genuine risk to older patients' well-being. A 2012 study of elderly residents of long-term care facilities published in the Canadian Medical Association Journal showed that a visit to an emergency department is associated with more than a threefold increased risk of acute infection. While this vindicates the need for patient queue software, it is also common sense. Requiring sick and injured people to share a room for extended periods increases patient risk. The pandemic highlighted that the prior waiting room model is untenable during an airborne virus outbreak among those visiting emergency rooms and doctors' offices. Healthcare providers adapted by spacing chairs, having customers wait outside, and mandating masks. While they may have curbed the virus from spreading, they reduced operational efficiency and didn't enhance patient satisfaction. It is not insignificant that waiting rooms also have extremely long patient wait times. The longer customers are cramped in a waiting area, even if socially distanced, the more at-risk they are. Similarly, the more unhappy they will be. This is why it is incredibly important for enterprises to be very conscious of the state of their waiting rooms.
We’ve established that waiting rooms might inadvertently put customers at risk, but what do your patients think of them? Customer satisfaction is vital in healthcare, as it's still a business, and unhappy customers can easily switch providers. The waiting room is a defining step in the patient's journey before receiving service. So it is worth asking if increasing patient satisfaction in the waiting room experience is necessary or if customers are okay with the current status quo. Data shows that consumers distrust crowded waiting rooms and dislike the experience they provide. A QLess survey of 250 U.S. adults showed that 59.4% of consumers associate congested waiting areas with unsafe conditions. If customers feel unsafe in the waiting room, chances are they will not enjoy their overall experience. A contributing factor in this situation is that the average waiting room is just not a pleasant place to be. Typical healthcare waiting rooms present sterile environments with white walls, fluorescent lighting, outdated magazines, and a T.V. This is hardly a positive environment, and according to Fierce Healthcare, unpleasant waiting rooms are a bigger issue for customers than long wait times. Rather than investing in more comfortable chairs or a higher-definition television, enterprises should focus on the real problem. Customers just don’t like waiting rooms either way. Patients prefer waiting from home or nearby cafes to congested waiting areas. Giving the consumer the option to skip the waiting room altogether is the best solution to a longstanding problem.
The healthcare industry is about more than just improving patients’ well-being, although that is the primary objective. The modern consumer isn’t satisfied with just receiving excellent quality of care. The experience for patients along the way is not nearly as important. Healthcare organizations that want to survive in this new age of experience-centric care will do well to improve their waiting room. According to Forbes, 60% of Americans have had a negative healthcare experience in the past year, and 52% of those people will tell others about their negative experiences. Curating a positive waiting experience without risk and discomfort is important in building a patient-friendly healthcare organization. This will help create loyal customers and position healthcare companies to succeed.
It is clear that there is a need for change in the waiting room experience. Customers don’t feel safe, and there is an established correlation between emergency waiting room visits and further infections. The problem has only gotten worse in recent years. A 2022 study by Yale showed that emergency room crowds had reached crisis levels and posed significant patient safety risks. The same is true across Canada. The crowding is due to an overstressed system, not necessarily management failure. De-congesting the waiting room is incredibly important for both safety and satisfaction. Let’s explore how patient queue management software can lead to less crowded waiting rooms while providing efficient patient flow.
The primary feature that QLess offers that is designed to help de-crowd the waiting room is its remote check-in software. In a typical waiting room without a patient queue management solution, individuals have to check-in in person. They arrive at the front desk, inform staff they’ve arrived, fill in a form, and take a seat, waiting to hear their name called. This requires physical presence throughout the waiting process. Remote check-in software lets customers wait for their appointment without physically arriving until it begins. How this works is that customers will receive a link when they register for an appointment. They can access this link via mobile devices, computers, or an on-site kiosk. When their appointment is scheduled, they can tap the link and check in. Once they’ve checked into their appointment, the patient is automatically placed in a virtual queue. The queue displays the number of customers ahead and the projected wait time based on data tracking and machine learning, accounting for the line's size and wait times at different parts of the day. Customers can be queued based on appointment type or healthcare professional they're meeting. They can track their progress through an app or website and know when to be there. This means lines can move smoothly without customers needing to be in the waiting room until the end. This also lines up with what customers prefer. In a QLess survey of 250 consumers, 57.2% of respondents indicated they are likelier to patronize a business if they have early insights into wait times. QLess virtual queuing system's remote check-in feature eliminates the need for customers to enter waiting rooms until their appointment begins. They can choose whether they are comfortable in that environment and wait on their own terms.
Long wait times in healthcare have been a persistent issue and seem unavoidable due to the nature of the industry. Demand often exceeds the ability of facilities to provide efficient service due to the need for proper care and attention for each patient. This is why patients wait an average of over 18 minutes at physicians’ offices, according to PartnerMD, and 145 minutes at the average emergency room, according to Autoinsurance.org. Patient queue management software can’t entirely solve the issue of long waits that are endemic to the healthcare industry. However, it can provide organizations with a tool to increase staff productivity, manage customer flow, and improve overall efficiency, positively impacting wait times.
There are two key ways this software helps with this. Firstly, the patient queue management system completely automates the queue process, so enterprises don’t need to oversee it themselves. The software has configurable policies, like no walk-ins or a maximum 5-minute late policy for appointments. Then, the lineup can be completely automated, with the artificial intelligence-based system drastically more efficient and organized than a standard physical queue. QLess’s patient queue management software also has smart calendar features that give staff a better sense of their day. The entire appointment calendar is displayed for them, showing the customer, appointment type, and more. The calendar is color-coded and organized and can be segmented, so employees have a heightened understanding of their daily workflow, increasing overall efficiency. By reducing wait times, healthcare organizations can reduce the time people need to spend waiting for appointments. The remote check-in features allow customers to wait from wherever they please, but inevitably there will still be some customers that prefer to wait for appointments in waiting rooms. With automated queue management and smart calendar features, the QLess patient queue management system ensures waiting times are trimmed, resulting in less crowded waiting areas.
Communication in the healthcare process is incredibly important. Customers strongly desire communication from end-to-end in the healthcare process, and having better communication can lead to safer waiting rooms. With better communication, enterprises can create safer waiting rooms in several ways. Having customers that indicate they might be contagious wait remotely will reduce infection risk, and enabling customers to message staff if they are running slightly behind but still keep their appointment will lead to fewer delays. While this type of communication could lead to a safer, less crowded waiting area, many enterprises are ill-equipped to offer this level of communication. Customers expect communication, particularly through digital methods. According to Forbes, 80% of consumers surveyed said they prefer to use digital communications with their healthcare providers, and 43% said they want to engage digitally with their healthcare providers before, after, and during their visits. But many enterprises lack the digital infrastructure to provide this level of communication that customers are hoping for, even if it can make customers happier and lead to safer waiting rooms. The QLess patient queue management system empowers healthcare organizations with bi-directional communication features that improve the connection between customers and staff. With the QLess features, organizations can drive a more communicative approach to healthcare. They can individually message customers and receive responses, schedule messages to entire groups of customers, and create automated messages triggered at different parts of the patient journey. Better communication means less confusion, as late customers or no-shows often trigger chain reactions that lead to extended delays. With better communication, there are fewer bottlenecks, which means lines move faster and waiting rooms are less crowded. This also improves the patient experience, as enterprises can answer patients' questions digitally during busy times when they might not have the time to respond face-to-face.
One of the most significant ways healthcare organizations have pivoted away from the standard waiting room model is by leaning into virtual healthcare. The pandemic made face-to-face appointments a near-impossibility at many practices, and to combat this, many organizations pivoted to virtual healthcare options like telehealth. Providing medical care virtually remains important even after the peak days of the pandemic. According to McKinsey, virtual healthcare remains hugely impactful, with 46% of consumers using telehealth now compared to 11% in 2019.Telehealth leads to less congested, safer waiting rooms for obvious reasons. With the option to schedule remote healthcare appointments, customers don’t need to visit healthcare offices at all. If customers have a mild but contagious illness, healthcare organizations can schedule virtual appointments to ensure they don’t spread their illness. Ultimately, the fewer in-person visits, the less crowded waiting rooms will be. But many organizations might buckle under the weight of managing an entire virtual calendar without the proper digital solution.
QLess has virtual service features that enable healthcare organizations to provide a positive patient experience remotely. QLess is integrated with Zoom and Microsoft Teams, two popular video meeting platforms, and enables organizations to put customers in mixed queues that accommodate in-person and remote patients. How this works for remote patients is they would schedule an appointment online and select a virtual appointment. They will then receive a QLess link and be placed into a virtual queue when they check in for their appointment. They will then be able to monitor their wait time, see who is in front of them, and receive a Zoom or Teams link when their appointment is ready to begin. Virtual appointments are a crucial part of the post-pandemic world. The QLess patient queue management platform enables enterprises to integrate remote patients into their virtual queues and digital calendar, creating a smooth appointment process and easier virtual appointment management.
The waiting room is a longstanding problem in the healthcare industry that most organizations have neglected to address. The concept of making ill or injured patients wait for long periods in a congested room is one that doesn’t hold up to scrutiny, although there haven’t been other options for organizations until recently. Now that QLess for healthcare and other patient queue management systems exist, the need for waiting rooms has been drastically reduced. These digital solutions enable enterprises to create a virtual queue where customers don’t have to be physically present to wait in line or in the waiting room. The customer can check in, monitor their status in line, and communicate updates with staff, all from their phones or computers. This means they can wait outside the office, from their home, at a nearby park, or wherever else they’d prefer. Customers can still wait in waiting rooms if they want to, but QLess allows them to wait remotely, helping to drastically reduce congestion in healthcare offices. Reducing risk in the waiting experience should be an important objective for all healthcare organizations, and it resonates with customers. Consumers strongly dislike the typical waiting room process that has been the norm in healthcare for ages. With QLess’s queue software, healthcare businesses can meet the needs of the experience-oriented patient while creating a safer, more positive waiting process.
If you are a business that accumulates long lines and wait times, then you've got a problem that could be sending customers away to your competitors. People hate to wait, and when they have an option to jump ship for a shorter line, they will take it. Businesses in education, government, logistics, retail, healthcare, hotels, and many more are in a perfect position to utilize a modern queue or concierge app to quell their queue and gain an edge against their competitors. Waiting queue management software is a new technology that will soon replace 'take-a-number' and other antiquated systems. Success stories from businesses already using this new system are a promising example of how customers will never view standing in line the same way again.
How the Waiting Queue Software Works
Whether you simply get long lines from walk-ins or you have a more complex system where scheduling appointments is needed, the QLess waiting queue software can handle it all. Customers can join virtual queues before they even step through the door by using your company's website, an app on their mobile phone, or a physical kiosk at your location. There is no hardware or expensive installs required. It works through web browsers and automatically updates so you don't have down time during business hours.
Once the customer has joined the line through the waiting queue software, they receive instant notifications on their cell phone about wait times and their place in line. From there, they can spend extra time browsing your business for more goods, grab something to eat at a nearby restaurant, go for a walk, or simply wait in their vehicle. As customers move up in the queue, they receive updates and are asked if they need extra time. If they request more time, they will be moved further back in the queue instead of having to start the line over from the beginning again.
When it is close to their turn, the waiting queue software summons the customer to the business and gives them directions as to where they should seek service. Should delays happen, your staff can directly communicate with customers using voice or text messages. Keeping customers informed helps give them a better experience. Once they have completed their transaction, the app sends them a short customer satisfaction survey. Immediate delivery of surveys increases the rates of completion, giving you more accurate satisfaction information from customers and their experiences.
Analytics Help You Plan Successful Promotions
One of the best features of the QLess waiting queue software is that it records valuable data into easy to read reports and graphs that can be downloaded in Microsoft Excel, Access, and CSV file formats for your records. You have access to all of your customer satisfaction surveys as well as other pertinent data like return rates, no-show and walk-out rates, outcomes, transaction types and durations, customer preferences, and identifying customer information.
Businesses can use these analytics to create tailored promotions that are built from real customers' preferences and feedback. The software gets even better, with the option to send notifications to customers in line about your current sales and promos. You may already have posters and other advertisements that are clearly visible in your place of business, but that doesn't mean people are going to pay attention to them.
When you use the waiting queue software app, your customers are already checking their cell phone for updates on their wait time and will almost definitely view your promo. With the power of real customer information and preferences, you can create promos that blow your competitor's sales out of the water.
The data that is collected can also be used to assess how you can make improvements in your business operations. You can use transaction times and customer feedback to create incentive programs to get your employees working more efficiently and with better outcomes.
Increased Satisfaction Means Keeping Quality Employees
When your customers are happier, they will treat your employees with more respect and kindness. This in turn leads to happier employees who will be more likely to stay with your business. Employees always have the option to seek new and better opportunities, and this often means turning to your competitors. When you have quality employees, and we all know they can be hard to find, it is important to keep them under your wing and not give them up to the competition.
The QLess waiting queue software also boosts your employees' productivity. With no more crowded waiting areas to manage, employees can spend more time focusing on individual customers. A real-time dashboard lets them manage the queue, communicate directly with customers, view what services people need, and effectively integrate walk-ins with scheduled appointments.
Good Reviews Lead to New Business
A good reputation is imperative to grow a successful business. With instant access to read or post online reviews, people are eager to share their experiences and view what others have to say before they commit to it. Reviews will help or haunt your business for years to come, so you need to do everything in your power to reduce the occurrences of bad ones and stockpile the good.
When customers wait in line for long periods, their frustration, contempt, and dissatisfaction grows at an exponential rate. The QLess waiting queue software gives customers the power to use their time to be productive instead of wasting it. Eliminate the line and you can raise customer satisfaction by up to 100%. Happy customers leave good reviews and recommend your business to new potential customers.
Get an edge over your competitors and contact QLess today for a free business demo of the waiting queue software!
There's no bigger dread for patients than seeing a long line in the waiting room especially when they're feeling bad. Long queues can oftentimes be the deciding factor on whether your patient chooses to use your services or search elsewhere. QLess understands the many downsides that come with long patient waiting times, so we decided to take action. Our team of experts has come together with a solution that can help you with how to reduce patient waiting time.
QLess has worked with several healthcare partners including hospitals, clinics, and private practices to deliver the world's first mobile queuing platform. Our solution, called FlexAppointments, combines a queue management system with analytics, mobile CRM, and marketing into one platform to revolutionize the way you make appointments. QLess FlexAppointments replaces the old methods in which patients waited in line, with dynamic virtual queues that allow patients to choose what time is best so they can avoid waiting in line.
Long Queues and How To Reduce Patient Waiting Time
If you run an operation in which individuals rely on your services, then you understand how important customer experience is, by allowing patients to choose their own appointment date and time, they can walk into your waiting room without having to wait in a line. Patients are sent SMS reminders and are also able to determine when reminders are sent, which reduces no-shows, while the traditional approach to figuring how to reduce patient waiting time would be to hire more staff, our method provides a cost-effective alternative. Rather than hiring more personnel just to handle the peak times of patients, why not help patients choose the times that are less busy. In the case of an emergency, the patient can provide a little extra information to your staff ahead of time. FlexAppointments allows your patients to make appointments, giving them the opportunity to skip waiting lines or come when patient queues are the shortest. It's a win-win for both you and your patients.
How QLESS is Used to Reduce Patient Waiting Time
You may be an urgent care provider who's looking to minimize patient queues in the waiting room or a clinic that would like to more efficiently manage its queues and reduce waiting time. There are several instances in which QLess aims to replace physical lines and waiting rooms with virtual, mobile lines. We take a closer look at a few industries to see how to reduce patient waiting time using FlexAppoinments.
QLess turns physical waiting lines into virtual queues by allowing patients to schedule their own appointments on their phones and receive messages as their appointment approaches. QLess sends text and email reminders to reduce no-shows. Our interactive appointment scheduling solution, FlexAppointments offers communication to connect your staff with patients. If on the day of an appointment, your patient is running late, they can request more time; likewise, if your appointments are running late that day, your staff can notify patients that the office is behind schedule.
The Benefits That Come from FlexAppointments
As a virtual queue solution, FlexAppointments greatly reduces patient queues. The solution also provides additional benefits that will both improve your patients' experience and the organization's bottom line.
Virtualizing your waiting room is the first step in figuring out how to reduce patient waiting time. The upfront investment needed to get FlexAppointments up and running is a fraction of the return you will be rewarded in the long run, if you are curious about the measurable outcomes and time it takes to make a return on FlexAppointments, QLess has developed an easy ROI calculator for you. It allows you to calculate tangible outcomes including an increase in productivity, when trying to figure out how to reduce patient waiting time, some of our customers have reported up to a 600% ROI when using QLess.
Customer Examples of Using FlexAppointments
QLess has worked with several customers to build their own virtual queues. Having worked with hospitals, clinics, and other healthcare providers, many of our customers have used FlexAppointments to not only learn how to reduce their patient waiting time, but better operate their business.
How To Reduce Patient Waiting Time With FlexAppointments
The QLess solution is simple to implement and easy for your staff to manage. QLess is a hosted service that runs on our company's existing server infrastructure, no proprietary software is needed to get going and your customers won't need to download or install anything. All your customer needs to do is have access to a phone, computer, your company's kiosk, or tablet. Realizing how to reduce patient waiting time is the first step in your journey to transforming your customer experience and operations.
Explore everything you can get from QLess and gain more information about FlexAppointments.
When patients visit the hospital, they have certain expectations they hope are met. They want to be listened to, shown respect, and they don't want to wait in the waiting room for an extended period of time. Simply waiting can increase a patient's nervousness, agitation, and frustration, combine those ingredients with illness or injury and you have a recipe for a bad experience at your healthcare business. What if you could reduce wait times by up to 97% and raise customer satisfaction by up to 100%? Now, there is a better way to schedule hospital appointments with an online system.
Reduced Wait Time and Less Crowded Waiting Rooms
The QLess hospital queue management app is a program that lets your patients schedule their hospital appointments through an online system via your company's website, an app on their mobile device, or by using a physical kiosk in your waiting room. The system is fully automated and will follow up with them as their appointment draws near, notifications will be sent to patients' cell phones asking them to confirm whether they will be able to attend their appointment or if they need to reschedule. This confirmation process reduces no-shows and walk-aways by up to 75%.
Because patients are given real-time updates on wait times in the virtual queue, they have the opportunity to wait wherever they want to until the app summons them for their hospital appointment. The online system sends alerts directly to their phones, keeping them abreast of any issues or delays, while they wait, they are free to grab something to eat at the cafeteria, take a walk outside, peruse a nearby business, or even just wait in their car. The QLess hospital queue app lets people roam freely instead of being shackled to a waiting room filled with other potentially contagious patients and outdated magazines.
FlexAppointments
FlexAppointments are a part of the online hospital appointment system. They seamlessly integrate walk-ins with appointments that have already been scheduled helping reduce long gaps between patients on busy days. FlexAppointments also collect data that enables staff to better assist patients with information and the type of service needed.
If your healthcare business has multiple locations, the QLess online hospital appointment system can manage all clinics at once which means that patients can view wait times across all of your locations and they can use that information to decide where they will book the appointment. This helps spread out the workload and prevents burnout for your staff and healthcare providers.
Direct Communication Between Staff and Patients
The QLess online hospital appointment system can be used directly by your staff members. They have access to a real-time dashboard for each location that lets them see a picture for the just the day or an entire month of what services are needed, available times, customer information, and other at-a-glance data to help them optimize their workflow. Your staff can also send direct communications to patient cell phones, notifying them of service delays or other issues affecting the hospital's queue. Keeping patients in the loop will make them happier and more satisfied with the whole experience, and patients can also communicate with your staff to request more time, get status updates, or to leave the queue.
Advanced Metrics
Once the patient has completed their hospital appointment, the online system will immediately send them a short customer satisfaction survey straight to their cell phone. While many healthcare businesses today send customer satisfaction surveys to patients, they are often sent by email within a day or two after service has been completed. Research shows that the sooner a survey is sent, the more likely people are to actually complete it. Length also plays a large factor in the completion rates of surveys, the QLess online hospital appointment system app has the advantage for high completion rates with short, to-the-point survey questions and immediate deliveries.
Business owners can use customer satisfaction surveys to identify weak spots in how services are conducted and this allows them to try methods to improve these issues. They can also use the data to motivate staff to operate more efficiently, the QLess online hospital appointment system also collects valuable data and metrics from each service, like transaction types, transaction duration times, delay times, no-show rates, return rates, and outcomes. All of the data collected by the hospital queue app is arranged into easy to read reports and graphs that can be viewed by hourly, daily, weekly, monthly, and yearly segments. Staff can download these reports for future reference.
Improved Patient Experiences Build a Stronger Business
It's no secret that a good reputation is needed to grow a prosperous business, when patients have a bad experience, they feel empowered to tell others and leave bad online reviews in the hopes that either the business will make changes to better themselves, or so that other people can be warned to avoid using their services. In the healthcare industry, both your online presence and word of mouth references are extremely important to keeping existing customers and gaining new ones, they say reputations are like glass - fragile and irreparable once broken which is why it is so important to reduce negative reviews and grow a collection of positive ones.
With the QLess online hospital appointment system, patients aren't forced to wait in crowded waiting rooms. They can move their appointments and use their wait time to be productive in any way they see fit, with more power in the hands of the patients, they will have a better experience and share good reviews about your business. Happier patients mean happier staff and healthcare providers. The QLess healthcare queue management system creates better experiences for everyone and helps boost your profits.
Our system is perfect for any business that has to contend with long lines and wait times, including government offices, DMVs, education, logistics, retail, and other industries. Contact QLess today to request a free business demo.
Many businesses have turned to new technologies to modernize the appointment scheduling process. New animal shelter software makes it easy for staff and customers to book and manage appointments to view and meet the pets at local rescues. Walk-ins can interrupt and slow down the work that pet shelter staff need to accomplish every day, but scheduled appointments can keep the flow moving so every pet gets the attention they need. Here's how to get started with QLess appointment scheduling software:
1.Update Your Website and App
As a part of the implementation process, the QLess team will work with you to fully integrate the animal shelter software into your website and app for a modernized approach to making appointments. The software is completely branded with your business name and logos; once in place, customers will be able to log in to the website or app to book their appointment time. The animal shelter management system sends mobile confirmations and appointment reminders to reduce no-show rates.
On average, it only takes about two hours for the QLess team to train your employees on how to use our animal shelter software. Your employees will have access to a real-time dashboard where they can manage appointments, see notes on the reason for the appointment, and send direct communications to the clients; for example, suppose one of the shelter animals needs to receive medical attention. A staff member can quickly notify the upcoming appointment holders of the delay that will ensue, with less time needed to deal with walk-ins and scheduling phone calls, your staff will have more time to focus on shelter operations and to attend to the resident pets.
Advertising your new software solution is a great way to let potential clients know that you've modernized appointment scheduling for their convenience. Post about it on your social media channels, call attention to it on your website, send notifications to your email list, and anything else you can to get the word out. Your pets need a forever home, and QLess animal shelter software can help get the job done by bringing in the customers.
QLess animal shelter software collects important data and metrics from appointments like info on customer habits, appointment types and lengths, customer satisfaction surveys, and more. In order to increase the success of your animal shelter, you'll need to analyze the data and make adjustments to your business operations. Customer feedback is an important tool to field suggestions for improvements. Get started today with QLess appointment scheduling software by requesting a free demo of the product. We'll show you how it works and give you all the details about the benefits and features that will help bring your business into the future of appointment scheduling.
Businesses can lose up to $75 billion a year due to poor customer service. One of the top reasons is long waiting times in queues - or badly managed appointment schedules - that annoy customers and make them leave or not return to you, but what if you could improve customer service and make smarter appointment scheduling with your customers? Many clients may be keen to spend more money on a company that provides nice customer service. Businesses can improve their cash flow with smart, efficient appointment scheduling management and in return, increase customers' overall satisfaction. What is the best appointment scheduling software for small businesses? QLess appointment scheduling technology can boost customer satisfaction by up to 20%. Explore how your business can benefit from this app.
For a small business, losing a customer can cost a lot, both in terms of reputation but also in terms of finances; on the other hand, retaining a customer can dramatically help you generate more revenue. Managing efficiently your appointment scheduling is crucial to customer service, approximately 51% of customers switch businesses after a negative experience with a service provider. On the other side, happy customers contribute 14% times more revenue to companies who take care of them, you understand what it means for you. Using a small business scheduling app can improve positive outcomes with customers.
You need to identify the best appointment scheduling software for small businesses to avoid unhappy experiences. What is the link between customer satisfaction and scheduling an appointment? Misinformed and frustrated customers waiting in long queues will either end up dissatisfied, or worse, will leave the business. This scenario can happen not only in queues: any interaction with your customers may suffer from poor or inefficient scheduling.
With the right small business scheduling app, all of the above can be addressed on time and within budget. The impact of smart and efficient scheduling appointment management has been shown in field services, not only is strategic scheduling critical to the success of the business but on top of that, it helps with retaining clients. In turn, you'll have more time to dedicate to product development and marketing while achieving a competitive edge. Now let's find out the best appointment scheduling software for small businesses. That's where QLess can help any business achieve better performance by helping them manage their appointment scheduling.
Focused on the downstream of queue management, QLess has developed an innovative product for small businesses to help provide smarter appointment scheduling.
Another feature you receive with the best appointment scheduling software for small businesses is Flex Appointments. They enable businesses to better manage and welcome walk-ins and serve more customers without engaging more time or money. With texts sent as reminders to customers who have already booked an appointment, there are fewer no-shows. The software enables visitors to be placed in a virtual queue, giving more room for them to come to your business at a convenient time. Being informed, clients are less likely to feel anger and frustration if they experience long waiting lines, they can organize their time and experience a nicer visit when they come to you. You can improve the service flow by 50% with the small business scheduling app made for you.
Using the best appointment scheduling software for small businesses improves the overall experience your customers or clients have when they're doing business with you. Time is managed better, liberating businesses from refusing clients or losing some time on their existing bookings. Optimizing bookings and providing a great sense of customer service for new clients in-store or maximizing communications with existing clients helps boost reputation. Clients feel privileged and well taken care of which makes them see your business as a more favorable option among your competitors.
Another important feature of QLess' technology is that its system is pretty straightforward and easy to implement. Since communication between employees and customers is encouraged through the system, both parties can enjoy better interactions. Employees can also consult insights through data reports, empowering them to communicate with management; in short, the best appointment scheduling software for small businesses provides an all-in-one system that not only gives better information to customers but helps small businesses reduce their costs or improve their operations. Many small businesses can benefit from the solution, from businesses in the service industry to small consulting firms. It's time to invest in QLess to use your resources more efficiently and increase your overall performance.
Every industry faces monumental challenges in adapting to the digital consumer. Today’s customer wants fast service, maximum convenience, and a business that leverages technology to make their lives easier. Digital transformation is coming for every industry, and being ready for it is crucial. This is all the more important in a world where businesses face ever-growing competition. According to DMN, "The average business has 25 competitors, with 87% saying their market has become increasingly competitive in the last three years." In almost every industry, competition is increasing, and finding a way to stand out is crucial. One of the ways that many leading experts are choosing to stand out is by using tech to provide better customer service and a more streamlined customer experience. Customer service and the customer experience are deciding factors that many customers will use to determine which business they shop with, regardless of industry. According to HubSpot, "90% of Americans use customer service as a factor when deciding who to do business with."
Technology can enable businesses to improve customer service and create a personalized experience that customers will love. One software solution that helps with this is appointment scheduling software. Appointment scheduling software is a flexible tool that can be useful for businesses across industries, it enables customers to make easy online bookings, communicate back and forth with staff, and ensure 24/7 access to scheduling services. For businesses, it provides a flexible calendar, a new platform for managing their day-to-day appointment scheduling, and a customer engagement solution that streamlines the booking process from end to end. Appointment software is a useful tool that can be used in various ways. Let’s dive into how appointment booking software can be used in various major industries.
Every business has had to adjust to a whirlwind of change in the past several years. The pandemic impacted every industry differently, but one of the industries that were more impacted was the retail sector. Everything from clothing stores to diners to barbershops had to deal with a new normal where in-person shopping ground to a halt. These were never-before-seen circumstances that seem to be winding down, but the retail industry is still dealing with the lingering side effects. The retail industry needs to find a way to regain shoppers’ confidence and stand out as an important option that customers can’t pass up. Online scheduling software is a way to do this. Let’s explore some of the ways that an appointment booking app can make a positive impact on the retail industry.
One of the aforementioned changes that the pandemic has brought to the retail industry is the shift toward e-commerce. Throughout the pandemic, more consumers than ever before were focusing on e-commerce. In a world where entering a store felt ominous and difficult, it only made sense that consumers would spend their money online instead. According to the Census, "e-commerce sales grew by 43% in 2020 as the pandemic took hold, topping more than $815 billion in the United States." While these sales numbers were still dwarfed by in-store shopping, there could very well be a day when the biggest portion of sales comes from e-commerce. China is leading the charge on this front, with a jaw-dropping 45% of its retail sales coming from e-commerce in 2022.
How can retail rise to the challenge that faces the industry? Will they simply have to accept that in-person shopping will slowly see its market share eaten into by e-commerce? The answer to this dilemma lies in the retail industry’s ability to embrace digitalization and meet the shifting demands of the modern consumer. One of the ways brick-and-mortar can complement retail shopping is by embracing curbside pickup, also known as click and collect. Click and collect sales surged 104.5% in 2020 as consumers embraced this new mixture of e-commerce and brick-and-mortar, at the same time, click and collect sales are projected to reach $154 billion by 2025. In order to make curbside pickup work, retailers need high-functioning online scheduling software. That is what QLess can provide.
Curbside pickup is one of several retail services that may call for booking appointments, but in every case, software simplifying how people book appointments will go a long way. An appointment scheduling app is a tool that empowers both customers and operations with more control and independence. QLess has different types of appointment scheduling features designed to make it easy for customers, they are accessible 24/7, can be used on a mobile device or desktop, and are straightforward to use. The QLess booking page allows customers to see a calendar of available appointment times, select the one that works best for them, and input the appointment type they need. This will schedule the appointment for them at any time of day or night. They’ll then receive SMS reminders to ensure they arrive on time making the process seamless and friction-free for customers because they don’t have to navigate through outdated appointment booking infrastructure and can book appointments entirely on their own time. For businesses, an appointment scheduler organizes the day-to-day effectively, businesses can see the entirety of their day on a calendar, with all the appointments lined up. They can alter that calendar, message customers back and forth, and blend walk-ins with scheduled appointments. It is a flexible solution that retailers value for its ease of use and impact on the customer experience.
These types of appointment scheduling features are pushing retailers further on the pathway toward an immersive omnichannel customer experience. Embracing the potential of digital technology is how retail can adapt to e-commerce rather than running from it by implementing new technologies designed to make customers’ in-store experience much smoother, businesses can lean into the new world of digital change. An omnichannel retail experience essentially means combining the physical with the virtual and using multiple avenues to integrate the two which might involve the role of retail shifting. McKinsey imagines a world where retail stores function as omnichannel fulfillment centers where the customer experience is the primary driver of the business.
Appointment software does more than just help customers schedule appointments. They can also add to the experience with additional features like customer journey management. This includes features like bi-directional communication, customer feedback, and a mobile app that can be downloaded for maximum accessibility which could become a standard component of how customers experience retail. Customers can schedule appointments for returns, product demonstrations, or curbside pickup, removing the need for a wait. They can communicate with staff before and while they’re in your store, improving the accessibility of customer service as well as sending feedback through the app to inform on how their experience has been. It’ll be a true blended physical and digital experience.
One of the primary drivers behind leveraging technology like an appointment scheduling solution to create an omnichannel retail experience is the goal of making retail more personalized. Personalization is a marketing trend that has become exceedingly important in the past several years and is now expected in most industries. Personalization means gearing your shopping experience to meet the individual needs of different customers, which requires a significant investment in technology. According to Startup Bonsai, "80% of customers are more prone to buy from a company that provides a tailored experience, and 66% expect brands to understand their individual needs." Consumers want personalization from the retail stores they frequent, and they’ve come to expect it, so how can retail stores use appointment software to create a more personalized service? There are several different methods businesses can deploy. The bi-directional communication features are a useful tool that can be leveraged. For example, businesses can create an automated message sent to customers using the platform every time they enter the store. The message could refer to the customer by name and ask them what they’re looking for. This is a small but simple touch that can go a long way.
An online appointment scheduling platform also helps businesses with a second crucial aspect of personalization: data collection. Understanding the customer experience is a key step to improving and personalizing it. Appointment scheduling software like QLess has data collection features that automatically store information on your customers’ experiences. Businesses can also send out pulse SMS surveys that customers can answer, so they can receive subjective insights from their customers on how the personalization has worked. Overall, an appointment management system for retail is a way to personalize the customer experience, integrate e-commerce, and become a true omnichannel operation.
Receiving services from government offices is not always a positive experience, from passport offices to the DMV, wait times are abundant, and many of the systems used are outdated causing civilians substantial difficulties, and many prefer to avoid government offices if possible. The downside of this is that the services offered are incredibly important, so finding a way to make them easier to access is important. The average American will spend an average of 44-minutes waiting at the DMV, many of the offices use an outdated system that only causes further waits, and there is a consistent struggle to integrate walk-ins with employees. This has given the DMV a negative perception, but the truth is that overburdened workers need a tool that will make day-to-day management easier. Implementing a DMV online booking system solution can make running this industry a more manageable proposition. QLess for government offices has the potential to create a more efficient system that meets the needs of consumers faster. Let’s look at some of the advantages of these solutions for government offices.
A government office should be easily accessible, the services offered are too important for customers to have difficulty accessing them, which pertains to people of all backgrounds. An appointment scheduling software like QLess makes these services more accessible in several ways. For starters, QLess has added features to ensure that people with disabilities have an easier time utilizing key resources. These features exist on mobile devices and on-site kiosks and are designed to adjust to users' unique needs; additionally, some notable features include a text-to-speech screen reader, adjustable font sizes, spacing, and brightness, dyslexia-friendly font, and a pausable interface with helpful user tooltips so users can go at their own pace. The appointment scheduling features of QLess also help make crucial services easier to access, customers can check the availability of upcoming appointments they need and schedule these appointments from wherever they are, even if it is outside of business hours. They can send information over through the platform using the bi-directional communication features and receive automatic reminders on the day of their appointment to ensure they make it. The government industry is one where accessing appointments should be easy for everyone because the services offered are vital, from passport renewals and license registrations to social services. With appointment software, these important services are easier to reach than ever before.
A lack of data is one of the biggest things that is obstructing government offices from providing a high-quality customer experience. Data enables businesses to objectively evaluate how their processes are performing, but collecting data on things like wait times, customer intake, and appointment no-shows have never been easy. Implementing QLess, government offices now have a tool that enables them to collect data that provides key information on what needs improving. QLess isn’t just a DMV online scheduling software, it also functions as a queue management system enabling remote check-ins and places customers in a virtual queue. The data from this can show businesses information on several important things.
The QLess business intelligence features collect information on median wait time, transaction time, no-show percentage, and the number of customers serviced daily. This data can all be segmented according to things like date, time of day, or who the employee that serviced the customer was. The data is then displayed in a dashboard that arranges it clearly and is organized through graphs and charts; moreover, data collected can provide offices with clear insights into logical next steps toward improving their processes. If there are certain times of day when the office is inundated and wait times are high, they must clearly adjust for that and if the no-show percentage has reached dangerous highs, adding more reminders might be the ideal decision. Leveraging data allows organizations to make more informed decisions and better understand where they may be coming up short. QLess provides clear, high-value data on important aspects of the day-to-day, like the customer journey.
Employees at government offices face a monumental task, they have to handle a constant stream of customers, many of whom have just waited in an hour-long line and are in terrible moods. They provide a vital service at the fastest pace they possibly can, they deserve to have their loads lightened and receive a more organized day-to-day workflow. That is why an online scheduler is a perfect solution for government offices. QLess has flexible calendar management features that can radically simplify employee processes, it takes the need for organizing the queue and appointment calendar out of their hands and allows them to focus only on service fulfillment. It does this by providing a flexible calendar with queue management features and automation, QLess arranges the appointment schedule in a color-coded calendar, so employees can see how many appointments they have scheduled and the appointment type they are processing, they can send mass messages requesting specific customer information before the appointment to streamline the process and they can also move appointments around. The queue management system sorts customers into a virtual line according to their appointment and arrival times, it can be entirely automated according to pre-set priorities and blend appointments with walk-ins for a hybrid queue. This all serves to lighten the load for government workers, they can focus on their tasks and the appointment ahead of them rather than worrying about organizing their schedule or the customer queue. This is one of the reasons that QLess has been found to increase staff productivity by up to 90% with acuity scheduling.
If you’re going to undergo the process of digitally transforming key components of your business, you must have the infrastructure to handle that transformation. Part of what makes QLess and other appointment systems such a valuable tool is that they can easily integrate with the current tech infrastructure most government offices rely on. It is a solution that won’t require a massive time or cost investment from government offices to set up. Most government websites use a .gov domain. QLess can directly integrate with .gov websites, so customers visiting your website can access the full range of QLess features. They can join virtual queues or schedule their appointment online, all without having to leave your website. This saves customers valuable time and makes setting up your new appointment system a breeze.
QLess also has API integration, meaning it can be between multiple applications that government offices will likely already use; in addition, QLess doesn’t make businesses trim their tech stack, it works hand-in-hand with several other applications that offices might use to provide the best possible results, when the average business owner considers implementing new technology, one of the first things they consider is how difficult the process will be. In the case of QLess, it is a simple and efficient solution that can easily integrate with the current infrastructure most government offices will already be relying on.
The healthcare industry provides an irreplaceable service to customers and plays a massively important societal role, whether hospitals, urgent care facilities, private practices, or walk-in clinics, the healthcare sector offers a lifesaving service that is crucial to all people across the country. However, like many other industries, the healthcare industry is overburdened, the pandemic exacerbated an issue that has been prevalent for years as the healthcare system strained under ever-increasing demand. Even though the pandemic has slowed, the cracks in the system remain, "Within 20 years, the population of Americans 65 and older will double," according to Urban Institute. The healthcare system needs tools to help them manage ever-increasing demand; likewise, technology has the potential to improve how healthcare offices operate, increasing their customer intake and improving staff and customers’ experience along the way. An appointment management system like QLess is an effective and mobile-friendly solution with plenty of healthcare applications. Let’s look at the dramatic impact that patient scheduling software can make across the healthcare industry.
Appointment no-shows are a problem in every industry, they are regular occurrences everywhere, from retail to education. A customer will schedule an appointment, and staff will block off time accordingly; subsequently, the customer won't show up on the day of the appointment, whether due to scheduling conflicts, disinterest, or forgetfulness. This is a problem in almost every industry but it is particularly pronounced in healthcare, patient no-shows impact the healthcare industry’s resource utilization and waste busy professionals' time. They impact the quality of service by disrupting the day-to-day flow of an office and are a lost opportunity for businesses. Patient no-show rates are incredibly high in the healthcare industry, according to the National Library of Medicine, "Patient no-show rates have been reported between 12%-80% across medical settings." This incurs a high cost on the industry in lost opportunity and wasted time. According to Forbes, "Patient no-shows cost the healthcare industry more than $150 billion annually."
However, there are ways to cut into the rate of patient no-shows. It has been found that email reminders, SMS messages, and phone calls on the day of the appointment can cut into the no-show rate. QLess has two features here that can help, the bi-directional communication and business intelligence features will dramatically cut healthcare offices' no-show rates. The business intelligence feature provides data on the no-show percentage and how many appointment no-shows a business has, they can monitor this number to ensure it doesn’t reach an unsightly rate; at same time, they can use the bi-directional communication features to send automated appointment reminders in the days leading up to the appointment to ensure customers are ready and aware.
The patient waiting room is a deeply ingrained aspect of the healthcare experience, and it is not one that many are too fond of. It is particularly unsatisfactory considering that many crowded waiting rooms will have sick or injured people. While this has always been a health hazard, the pandemic opened eyes to just how much of a hazard it is; in fact, with a transmissible virus spreading rampantly, a crowded room of sick individuals makes for a serious hazard. QLess is a waiting room management solution to reduce physical congestion in medical offices thanks to its appointment scheduling system and the queue management software. The queue management software enables customers to check in for their previously scheduled appointment virtually, they can sit on their couches at home, check-in for their appointment, and monitor the wait time of the lineup. They can enter the office when it is their turn for an appointment. This completely reduces the need for physical queues and empowers customers to check the real-time availability of medical services from wherever they are.
The appointment scheduling software helps decongest the waiting room by providing staff with a flexible calendar management feature which will enable the staff to move appointments around and adjust to changes on the fly. Disruptions like an appointment no-show can be moved on from much more quickly, as staff can simply slide a different appointment into the available slot, and the calendar will automatically adjust improving efficiency and ensuring customers are in and out faster. The waiting room is an aspect of the patient experience that has consistently posed problems of contagiousness and overall unpleasantness. QLess enables customers to wait for their appointments from wherever they are and empowers businesses with the tools to move on faster from no-shows or late customers. This contributes to a safer, less congested waiting room.
The patient experience is a crucial component of thriving in the medical industry. While the service provided is incredibly important, healthcare is a business at the end of the day, it is a business that is incredibly competitive and increasingly so. "There are more than 785,000 businesses in the healthcare sector in the United States alone," according to Policy Advice. It makes up roughly 19% of the U.S economy’s GDP, in a crowded industry, standing out is important, one of the ways to do this is by zeroing in on the patient experience. Providing excellent customer service, maximum customer convenience, and a transparent communication style will help make your medical business stand out.
A patient scheduling platform is impactful because it gives customers an easy platform for booking appointments, provides a bi-directional communication channel for staff and customers, and helps businesses offer faster, more flexible services. If people are dissatisfied with your services, they aren’t going to stick around, but if they are happy, you will find them loyal customers. According to Medical Economics, "69% of patients would switch healthcare providers for better services." One of the top services mentioned that people would switch providers for? Self-scheduling because making your service convenient and accessible for your patients will help retain them. An appointment management system takes a significant amount of the burden off customers, they can easily schedule appointments on an accessible booking page, connect with staff and doctors, and avoid long waits. It is an ideal solution to ensure your customers’ long-term satisfaction.
Over the past several years, a pronounced demographic shift has changed how healthcare companies do business. Millennials have aged into the dominant spending cohort, and Gen Z is following right behind them. This has led to a world where two of the most important generations to target are digital natives that were raised on technologies like smartphones and the internet. Healthcare industries have to adjust to the new world of digital transformation, and the pandemic showed us what that might look like. Telehealth has become a crucial new component of the healthcare industry, as of April 2021, the monthly volume of telehealth claims was 38x higher than the pre-pandemic baseline, 84% of physicians were offering virtual care.
Virtual healthcare is now the new normal, having systems in place that can manage the appointment booking process for virtual healthcare services is important. QLess provides a solution that integrates with Zoom and Microsoft Teams, so businesses can effortlessly schedule virtual consultations with their patients and customers can select the appointment type, including in-person or virtual, and receive a link to a scheduled appointment. The future of healthcare lies in digital technologies, businesses that adapt to that change early will be better positioned for success in the future. Appointment scheduling systems are a virtual solution that can help healthcare businesses reduce no-shows, improve the patient experience, and create a safer waiting room for their customers.
Higher education institutions are facing a significant problem right now. Students have more options than ever before, and mobility has increased dramatically, while the year before saw a slight decline in transfers, according to Forbes, "2.1 million college students transferred between academic institutions in the 2020-21 academic year." Higher education institutions now must consider how they will ensure their students stick around. Tuition costs seem to reach new highs every year across the United States, and if students don’t feel like their schools are offering excellent customer service, they may become dissatisfied. An appointment scheduling software is a solution that can help schools with their appointment process, from the financial section to academic advisement offices. Let’s examine how appointment software for higher education can maximize staff schedules and improve students' lives.
Like many other industries we’ve mentioned, higher education was completely blindsided by the pandemic. The past several years took a massive toll on higher education institutes as students had to switch to remote learning, many students are returning to campus now, and it feels like the world is reverting to normal; however, some precautions are still being kept in place, and many campuses are opting for virtual appointments for office hours and advisement meetings. QLess provides a virtual services feature to make the entire digital appointment process a breeze for staff and students. The way it works is simple, using the QLess booking system features, students can view available appointment slots; subsequently, they can virtually join the queue when it is time for their appointment, they can also monitor the wait time on their phone or computer, and when it is time for their appointment, they’ll receive a link to the video meeting.
QLess integrates with Zoom and Microsoft Teams, so institutions can pick the virtual meeting platform that works best for them. Offices can run their entire operation through this feature, with queuing features that blend appointments with walk-ins, so you can ensure that every student gets the time they deserve. The virtual service options and the numerous features they correspond with provide a high-value tool for academic offices to run their various types of appointments and meetings. These are safe and efficient ways of connecting with students that provide maximum simplicity for all parties involved.
College students are stressed, plain and simple, they have a lot on their plate. The average student has an extensive workload, many work jobs to afford tuition, and they are young adults trying to figure out which pathways in life to pursue. According to PBS, "48% of college students reported moderate to severe stress." Universities need to do what they can to limit the stress students face, being unable to access school resources is a significant stressor, particularly for important things like class registration advisement meetings and financial aid. If students struggle to get appointments for these all-important meetings, it will only add to their stress levels. Many schools are reliant on booking pages that are outdated or inflexible, by using QLess, schools have a one-stop solution that allows them to satisfy students’ needs and remove all stress from the appointment booking process.
QLess’ 24/7 appointment scheduling software enables students to set appointments at their own pace, they can choose the academic office they hope to access, the individual staff they want to connect with, and the appointment type they are there for. They can then send messages to staff with updates for their appointment and attach important documents for processing before the appointment begins. This will offer students an overall more relaxed process, they’ll be able to have a clear understanding of what appointments are available and have more freedom to choose the appointment type and staff they hope to connect with. The simplicity and independence of the whole process make it a breeze for students and a stress-free experience.
Communication is an important part of feeling heard and appreciated. Students deserve to feel that way at the higher education institutions they attend, considering their significant investment; however, most higher education institutions struggle to provide the communicativeness students seek, given their massive population. QLess is a tool with communication features that allow colleges to better connect with their students, the communication features of QLess work seamlessly in conjunction with the appointment scheduling software. They open up a clear channel where staff and students can message back and forth, rather than email messages and alerts, these messages can show up on SMS while protecting students' and staff’s personal information. In fact, beyond just messaging back and forth, the QLess software enables staff to hear more from their students by sending pulse surveys, these surveys are valuable ways of collecting insights from the student body into important issues. Staff can ask students whether they are struggling to access resources, how the appointment process can be improved, and learn more about how students find their educational experience making students feel more engaged and involved with campus life. They will feel like the university is trying to improve their experience and hear their opinions, it will also provide important insights into areas students feel the academic institution lacks.
Higher education institutes are responsible for meeting the needs of the people they serve. This has been something that has changed throughout the years as students' desires shift. Right now, one of the biggest things students will seek out from their colleges is implementing technology that makes their lives easier, the average student that most colleges will be servicing currently will be Gen Z which encompasses the age range of 9-24 right now, meaning just about all college students will be within this demographic. Colleges must implement solutions that align with their established habits to properly service this age group. If there’s one thing we know about Gen Z, it is a generation hooked to their virtual technologies, 55% of Gen Z spends five or more hours every day on their smartphone. They are tech natives that anticipate the businesses they frequent to accommodate their virtual preferences, by implementing software like QLess, higher education institutes are showing their students that they are committed to providing a tech-oriented higher education experience. QLess offers online appointment scheduling software and a queuing system that works in conjunction to improve the campus experience through technology. It is mobile-oriented software that meets the needs and expectations of college students for technology in education.
There are many kinds of technology that offer a valuable solution that is useful to businesses across industries. A high-quality appointment scheduling system is a rare exception, this software solution is designed to enhance customers' convenience, increase business flexibility, and create a more accessible business for people of all backgrounds. In industries like healthcare, retail, education, and government, an appointment scheduling system can make an impact. There’s a good reason that QLess has been implemented by institutions ranging from Texas A&M and the City of Milwaukee to UCLA Health, with easy-to-grasp tools, inexpensive implementation, and a clear value for businesses and customers, an appointment scheduling system is an ideal addition to enterprises across industries.
The cost of waiting in queues can be tremendous for customers and small businesses. No clients enjoy losing time waiting in physical queues at the store, in the medical center, or at the bank; and for small businesses, the cost of long waiting lines often results in a vast majority of unhappy customers who may abandon their purchases. Bad queue management can affect the bottom line of small businesses which also damages their reputation if they fail to meet customer needs. As shoppers lose patience, they turn away, leaving retailers with a loss; nevertheless, a smart queue management system can help small businesses make money or improve their operational efficiencies.
Customers appreciate efficient service and typically find a waiting time of 5 to 10 minutes in line to be acceptable; in fact, the longer the customers wait, the less satisfied they will be, which may result in abandoned purchases. This behavior comes at a cost for customers, they will feel impatient, angry, and like the quality of service has failed them. But it has a cost for the shop or retailer, too:
Businesses can increase their revenues by implementing smart queue management solutions to manage their lines and reduce waiting times. The outstanding QLess smart queue management system can prevent shoppers from leaving stores and help retailers increase their revenue by up to 50%. The line manager app provides detailed information to shoppers about their checkout times and therefore reduces their stress. Since shoppers receive a notification on the app to know when they can join the line, they feel more in control.
Physical queues can be crowded, leaving the employees of any business under pressure to respond to customer requests.
Businesses, retailers, and service providers can manage their queues virtually with smart queue management. QLess technology provides a virtual waiting room where businesses can manage their traffic flow online. Users don't need to be physically present and can simply arrive at the time of the appointment which liberates businesses from long waiting lines. The QLess dashboard provides detailed information about the virtual room such as the forecasted waiting time and the number of customers before you.
When customers schedule an appointment, they usually receive a one-time confirmation sent by email or text on their mobile device. As they receive no information between the time they took the appointment and the day of the actual booking, they may forget their appointment or go but have to wait in long lines. A lack of communication leaves both parties unsure of what will happen next; as a result, many no-shows may occur causing businesses to lose money and clients. Communication can be assisted with technology so both the customer and the retailer can easily share pertinent information.
QLess helps businesses reduce their no-shows, customer waiting times, and improve communications with their clients. The smart queue management system stores all information in cloud-based technology that sends reminders to clients. Customers are also encouraged to use the app to notify the business if they have to cancel the appointment, they can rebook an appointment directly in the scheduling app. Clients may also request more time or check-in when they arrive at the store or on-site.
Long waiting lines and unhappy customers not only have a cost for your business but on your staff's performance, too. According to a study, 33% of employees feel stressed at their workplace and fail at providing the best job or customer service. The cost of this stress is staggering for your business:
Your employees can manage their time better and deal with customers more efficiently.
With the QLess line manager app, your staff is empowered as they can manage customer complaints, requests, appointments, and walk-ins in an efficient way. As your staff removes unnecessary stress when dealing with customers, they provide better service, they also feel more informed and can be more productive at work.
When queuing in lines, every party loses time. Businesses can make use of the data collected from the smart queue management system to make decisions. They can also track the time it takes employees to respond to customer complaints. Businesses can use that information to make important decisions. This may include store opening times, or promotional campaigns to launch in-store during peak times.
With QLess smart queue management, not only can businesses collect this data but they can also let customers express themselves over the quality of the service. The tracking and reporting features of the line manager app capture valuable insights such as no-show rates, transaction types, service duration, and product return.
Inefficient practices can hurt businesses, the consequences of burdened systems or out-of-date processes can damage revenues. Waiting lines are a great example of such harm: if not managed efficiently, they represent a loss for the business.
Unhappy customers may leave or your employees may be overwhelmed, utilizing smart queue management in your business can help reduce some of these issues:
QLess helps any business reduce their operational costs and remove any bottleneck or inefficiencies. By improving businesses' overall productivity and creating more opportunities, QLess' smart queue management system boosts operational efficiencies up to 90%.
Customer service is king for any customer-facing business, great customer service may boost the revenues of your business which in turn will make customers more interested to pay more to receive fantastic customer service, so why would your business miss more sales, more customers, and more revenues?
QLess smart queue management improves customer satisfaction by up to 100%. Not only do customers feel more satisfied but businesses see better results from their customer service efforts.
Request a demo today or call our US free toll number at 1-800-405-4637. Discover the entire spectrum of QLess innovative and smart queuing system to make your business more efficient.
Like it or not, the global COVID pandemic has changed the way we conduct business in ways that will probably last far into the future. People have become far more conscientious about the potential for spreading a contagious and dangerous virus and have adjusted their behavior accordingly. In the same way, businesses are finding new and innovative ways to promote social distancing and hands-off shopping experiences. For a wide range of industries that offer services with a queue, daily operations will need to change if they're going to continue to offer stellar customer service. Slapping 6-foot spacing stickers on the floor in queue areas was a temporary solution for COVID, but queue management is the permanent solution that offers multiple ways to enhance the customer experience. Here's how to get started!
1. Implement Queue Management Technology
2. Set Up Onsite Kiosks
3. Advertise Your New Queue Service App
4. Collect Customer Feedback
5. Make Adjustments to Operations
6. Customize Promotions
Your first step is to contact a QLess representative to get a free demo and a full explanation of how queue management works. They'll explain the particulars for your industry, let you know how others in the same boat have adjusted, and show you all the benefits, from customer experience to the back-end features for staff and management. The QLess queue service app is quick and easy to set up and simple to use. In as little as two hours, your staff will be fully trained on the technology and be able to use their real-time dashboards to start managing virtual customer queues. The QLess team will continue to assist you when needed for as long as you continue to use the software. Once you start using QLess technology, you'll see how your customers love it, and you'll also enjoy all the data capture that will help improve your business processes.
While no hardware is required for the QLess queue management solution, you can opt to provide your customers with on-site kiosks, usually in the form of tablets. These stations will make the transition to queue management easier if they aren't familiar with the app. Customers can walk up to the kiosk, enter their information to join the virtual queue, and start receiving notifications on their cell phones about their place in line. From there, your customers are free to wait anywhere until it's their turn for service. This freedom gives back their time, promotes social distancing, and offers excellent customer service.
As we mentioned, letting customers break free of physical lines with our queue management app helps keep your customers healthier and happier. Advertising this benefit will help draw in the customers who want the convenience that a post-COVID world demands. Today, we are witnessing the development of all sorts of updated customer service options, like grocery delivery and other wait-in-your-vehicle services. Getting your name out there as an innovative company that meets these new queue service demands is key to getting a leg up on the competition.
When implementing new technology in your business, it's important to collect feedback to see the results. The QLess queue service app makes this easier than ever with the option to send customer satisfaction surveys straight to customers' cell phones after service is conducted. Cell phone notification surveys receive a much higher rate of completion than similar surveys that are sent by email. You'll easily be able to gauge whether your customer service is stellar or if it needs work. And once you get started with QLess, you're sure to see an increase in positive online reviews for your company. Growing your positive reviews is an important step to creating a respected brand name.
The customer feedback that you collect can be downloaded in easy-to-read graphs and reports that you and your team can use to fine-tune your business operations. This information, along with other data and metrics that the QLess' queue management solution collects, like service types and durations, insights on customer habits, outcomes, no-show rates, and more, will help you identify areas of weakness that need to be addressed. You'll be able to reduce customer complaints and boost staff productivity. You can even use the information to create incentive programs that encourage employees to provide your customers with stellar service.
Your customer feedback and insights on customer habits can also be used to create tailored promotions for shoppers and clients. Discover what goods and services are most popular so you can run sales, buy-one-get-one promos, and do giveaways that interest people. Sales that attract your current customers will also draw in new clientele, and in a post-COVID world, this is important to keep your business afloat in tough times. QLess' queue management solutions also give you the option to advertise your promos directly to customers' cell phones at any time. Customer cell numbers are collected and stored to give you an ever-growing marketing list.
The COVID pandemic forced many businesses to shut their doors forever, but everyone wants t0 reduce waiting time in service operations management. In post-COVID times, the struggle to survive is very real for many businesses. Implementing new queue management technology is one way to promote social distancing while offering the stellar experience your customers have come to expect. COVID has propelled us into the future, and these new methods for conducting business are likely to remain in place for years to come. Don't let your business be held back by old processes while your competitors pass you by.
Get started with one of QLess' queue management solutions today by requesting a free business demo.
Stress is already at the mind of students around the world. Why should universities add on to that pressure. QLess campus management solution is used to increase student satisfaction and improve the campus experience. QLess offers additional valuable benefits such as:
Read on to learn the key features that QLess uses to help seamlessly aide the reduction of stress.
Nobody Likes a Complainer
With the QLess campus management solution, students can join the line from anywhere with their mobile app and don't have to wait as they receive real-time updates on their wait times. This status notification application also allows them to be in control of their time and free up staff time to provide better student services. This way, students can spend their time doing more valuable things than wasting hours in line. With QLess, your university can increase the student satisfaction rate up to 75%; additionally, QLess allows students to provide feedback via text message surveys to help improve services.
Improving satisfaction and wait times are just the cornerstone of providing excellent services. QLess also found that students who are most likely to have their needs met are less likely to drop out. By improving the student services, QLess campus management solution is able to help increase student retention by 50%
Improved Services
The Broward College in Fort Lauderdale, Florida, faced long lines and lengthy waits during peak times of class registration, financial aid applications, and request for academic advising and tutoring. The 67,000 student body placed enormous pressure on staff and facility as lines would be out of the building at times. South Campus President, Dr. Rolando García looked into investing with the QLess campus management solution.
Using QLess, Dr. García improved Broward College's campus experience for students. Instead of waiting in long lines, they can now register for appointments through on-site kiosks or with the help of student affairs staff using tablets. In a short period of time, Dr. García was able to lead the college-wide implementation of QLess campus management solution technology throughout three main campuses.
Head in the Clouds
QLess is a web-based campus management solution that doesn't require any hardware or downloads. This software is seamless while helping save time and money. In addition, the administrative backend allows access to some unique features such as:
No Need to Repeat History
With remote check-ins, the campus management solution reduces on-site wait times by up to 97%. In addition, the FlexAppointment system eliminates scheduling gaps if students choose to cancel, helping staff streamline services for the next appointment. Sign up to request one of the many QLess demos, webinars, ebooks, or read case studies to learn more about how they can help your university and students succeed.
School Spirit
One of the unique features about the QLess campus management solution is that it allows students to provide feedback using SMS surveys on how to improve services; additionally, QLess has found with past positive experiences in education, students will extend their reach and share their experiences online. These positive experiences can help foster a community within the school and enhance the school's reputation.
QLess helps universities manage the ever growing student body year to year. With QLess services, make sure you can provide the most you can with your resources and maintain those increasing numbers without stress on staff or students; furthermore, QLess campus management solution can help reduce your operational costs using data to improve workflow.
Time to Make a Difference
In a case study with the client Valdosta State University (VSU), QLess was able to:
QLess was deployed at VSU to manage appointments for students to meet with Financial Aid staff. Frustration began with very long wait times and students having to wait in the lobby and out the door for hours to get their loan, scholarship, and/or grant questions answered.
With the effective QLess campus management solution technology, VSU was able to increase student satisfaction and increase student retention rates. Students are able to conveniently schedule any Financial Aid appointments through their mobile phone, computer, or at an on-site kiosk. Any changes or updates, students are updated with text and voice message, while giving them the option to reschedule and not lose their place in the virtual queue.
There's No Time Like Staff Time
Since university staff will no longer have to monitor long lines with QLess, their attention and workload will shift to focus on student needs. QLess provides a dashboard feature through the campus management solution application.
The dashboard gives access to daily statistics so that university staff are able to better manage workflow and improve staff productivity. Students are able to observe:
Staff are alos able to be notified when wait and appointment times are above average.
It's All Digital
There is no hardware, download, or servers necessary for our campus management solution application. Students just need to have an iOS or Android device for support; in addition, there are on-site kiosks that allow students to check-in for their appointments. With the app, students get real-time wait information, they get regular updates and notifications as they move in the queue. For more convenience, students can also request more time, view their status, or cancel their appointment.
No Excuse on a Rainy Day
At South Seattle College, QLess campus management solution was used at the Center for International Education. These appointments are used for:
In 2014, South Seattle College took initiative over controlling the 700 students spilling out from the tiny office into the halls. Wanting to have the students spend time in their studies and engage in their new community, South Seattle College used QLess. The solutions allowed students to sign up virtually via the internet. The college saw a 49% increase in staff production as well as allowing the department to expand its programs. Due to such positivity with QLess's campus management solution, other departments around the college began adopting the successful application program.
Graduate with Honors
Help make the student experience a more pleasant one. QLess focuses on making sure students are updated with any campus appointments that are crucial for their success. With the campus management solution, QLess can also use statistics through the dashboard function that collects feedback and analysis to improve your services.
By using the best resources, we can help improve student services and better manage your administration. Read or sign up to access the many resources such as webinars, eBooks, events, and whitepapers. Learn why our campus management solution is the best way to run your university successfully and instantly increase your student satisfaction by 20%.
If you own a successful restaurant, there is no doubt you have had experience with long lines of hungry patrons on busy weekend nights. While you love to see so many people who love your food, you hate to see people walk away dissatisfied that the wait time was too long for them. You could focus on training your staff on how to turn tables faster and reduce the time it takes for food to make it to the customer, but there is an even easier solution that produces results fast and drives more positive customer experiences. A restaurant waiting app.
Why Restaurant Pagers Don't Cut It
Restaurant pager systems were an improvement on the old way of the hostess simply calling out as loud as they can to try and catch a party's attention, handing customers a beeper that would vibrate and flash its lights obnoxiously when it was time for them to be seated did help reduce walk-outs and customers could wander around the outside of the building to kill time. When customers have their own beeper, polite people would have to return it to the hostess before they decided to leave which also helped hostesses be able to better estimate the wait times. The restaurant waiting app takes this one step further and allows for even better integration between the restaurant, hostess, and customer. The restaurant pager system has its drawbacks, with this system, customers don't get wait time updates. Walk-outs are still likely to occur when potential customers see a crowd of people holding beepers in front of the restaurant, and, when walk-outs do occur, there is the chance that some people will accidentally or advertently take the beeper with them, leading to the need to purchase additional beepers. Depending on what brand beepers and system you use, replacements can be costly.
Perhaps the biggest drawback to the restaurant pager system is that the customers must stay within range of the pager base in order for a signal to be sent to the beeper that alerts the customer which means your customers are glued to the building and must wait inside or just outside. Other potential customers passing by will still get deterred when they see a crowd waiting, while some people waiting to get seated may enjoy the opportunity to have a smoke break outside, other people in line outside will be aggravated that they have to be outside around smokers and be exposed to the elements. Let's face it, most restaurants don't sacrifice a large area for waiting. Overflow will have to wait outside, and no one wants to wait outside for long in cold, rainy, or snowy conditions. With a restaurant waiting app customers are not chained to a beeper range and won't have to stay as close to the restaurant.
Unsatisfied Customers Means Bad Reviews
When people wait in line, their frustration levels begin to grow exponentially, things that didn't bother them before can turn into irritants. Even after they are seated for their meal, the negative feelings that were fostered from waiting in line can carry over and impact their entire experience at your restaurant. When dissatisfaction reaches a certain level, it can prompt people who never leave online reviews to go into great detail about why they are leaving you 1 star on a review. In today's time where you can review almost anything, reviews will greatly affect your business's reputation, every smart consumer does their research on the products and services they want before they purchase. Online reviews are available to the entire public, the only one who can retract a review is the person who wrote it. All restaurant owners should take great care to avoid getting negative reviews.
New Restaurant Waiting App Replaces Pagers With Convenience
The QLess app has vast benefits over the old restaurant pager systems. With an app to wait in line directly on customers' mobile phones, you no longer have people walking off with your expensive beeper. As soon as people enter your restaurant, they can remotely join the waiting list on their phone and receive text or voice messages that give them an approximate wait time, they don't have to stay in the waiting area inside the restaurant or wander around the outside area. They are free to go wherever they want to, and prospective customers will no longer see an intimidating swarm of people waiting to be seated.
Popular restaurants can have wait times well over an hour-long during their busy times. When customers have the opportunity to go where they please while using an app to wait in line, walk-outs are drastically reduced. Giving the customer in-line freedom by using a restaurant waiting app means they can go shopping at nearby retail stores, grab a drink at a local bar, or even just wait in their car to get out of bad weather.
Wait Time Updates
The QLess restaurant waiting app initially gives customers an approximate wait time, but it also gives them new notifications of updated wait times as they move up in line. This helps remind customers who are out and about browsing nearby stores that time is drawing near and they should start making their way back to the restaurant. The app also asks them if they need more time, when customers reply that they do, they are moved back in the queue instead of having to start the line over from the beginning. It's a perfect system for restaurants everywhere, but especially ones that are inside malls and shopping centers.
Since most Americans own a smartphone, an app to wait in line just makes sense. QLess empowers people to make the best of their time in whatever way they want, when you give customers choices and freedom, they stay happier and more satisfied. Instead of standing around brooding, customers can keep themselves entertained, they will feel like they had better use of their time and bring more positive feelings into your restaurant to complete their dining experience.
Your restaurant staff will thank you, too. With the restaurant business having the highest employee turnover rate among many industries, it is important that you hold on to quality workers by keeping them satisfied with their job. The restaurant waiting app keeps customers more satisfied and encourages them to treat staff with positivity. A better experience with an app to wait in line means they will also be more willing to wait longer for their meal which it is helpful when the kitchen staff is short and meal turnout is taking longer than usual.
Immediate Feedback and Data Analytics
Once your customers have finished their meal and exit the establishment, they are sent a short satisfaction survey through the restaurant waiting app. Research shows that the sooner you send a survey to rate someone's experience, the more likely they are to complete it. Many companies will send an email survey within a day or two after, but the participation level is subpar compared to immediate, short, mobile surveys.
All of the data collected by QLess is recorded in a convenient dashboard and arranged in charts and figures that are easy to read. Restaurant owners can use this information to improve the quality of food that is served, address issues with staff members, and enhance the experiences of future customers, ensuring more positive reviews, more return visits, and fewer walk-outs.
The restaurant waiting app will also send customers notifications of current deals you are running. Upsell special drinks, meal deals, and desserts, use your data on customers to tailor and promote specials. Unlike small advertisements on dining tables that might go unnoticed, app notifications will almost definitely grab the customer's attention because they are already checking their phone for messages about their wait time.
Increased Word of Mouth Recommendations
When customers have a good experience at your restaurant, they tell others. Word of mouth is an important part of marketing for every restaurant. Nothing draws in more local customers better than when people recommend eateries to their friends and family. Recommendations bring in new customers who tell more people about your restaurant, if you have good food and service, your new customers will become regulars. Restaurant waiting apps are new, but they will soon be the future; therefore, impress your customers with an app to wait in line and empower them do as they please while they wait for your services.
The bottom line is that QLess increases customer, staff, and owner satisfaction. The app alleviates congested waiting areas and reduces stress on your hostesses, and accurate data analytics helps you improve efficiency. Restaurant pagers are soon to go the way of movie rental stores and will be replaced by restaurant waiting apps. Don't let your business get left in the dust with antiquated methods. Let us show you how easy it is to implement and use our custom app to wait in line. Request a free business demo today.
Banks offer vital financial services integral to the running of our economy. However, no one would describe the feeling of attending a bank appointment as an enjoyable process. It is not meant to be fun, but there are flaws in the banking customer experience that pose some significant difficulties. Accessing bank resources should be easy and seamless, with limited friction. However, this isn’t always the case. There are often long waits at banks that cause customers significant amounts of frustration. Whether customers are waiting for a financial advisement appointment, have walked in to replace a card, or are discussing loans, there is typically a substantial wait. According to one study, the average wait time at banks is more than 20-minutes.This can often create a difficult customer journey. Financials are sensitive topics, and if customers wait long for these important appointments, they aren’t likely to be happy. Dealing with frustrated customers is difficult for employees, and the negative queuing experiences are a drain on customers’ spirits. However, just because the status quo isn’t working out doesn’t mean banks are out of options. Long lines and frustrated customers are a problem, but there is a solution. Queue management systems present a way for banks to modernize their customer journey processes and create a smoother in-store experience. Virtual queue software allows customers to check into lines for appointments or walk-ins on their phone. They can select an appointment type and communicate back and forth with staff. Customers can view the actual wait time on their phone and enter the bank whenever it is nearing their turn in line. It is a more free and individually gratifying experience with advantages for banks. Let’s look at some of the best uses for queue management technology and see how it can create a more efficient banking experience.
Standing in a long physical queue or sitting in a stale waiting room is never a fun experience. The vast majority of people are very unhappy waiting in lines; it is one of the most common customer complaints across industries. According to a Synqera survey, 73% of participants said that waiting in line for check out is their least favorite aspect of the shopping experience. It is pretty clear what people don’t like about long lines. Long lines are frustrating, a waste of time, and an impersonal experience. But specific aspects of the queuing process cause the most customer complaints. Research indicates several crucial aspects of the waiting experience that are the most disheartening. The two most critical takeaways are that unoccupied waits feel longer than occupied waits and that unknown wait times feel longer than known, finite wait times. This is where a queuing system for banks can make a significant impact. A queuing solution for banks uses the established psychology of customer behavior to create a more palatable waiting experience. For starters, customers can check into the wait remotely. They can sit on their couch and work, watch a TV show, or read a good book while the line moves on. Their wait time is occupied. They can also monitor the known, finite wait time with QLess, so they know precisely when it is time to go. An SMS message to their mobile phone will notify them when it is time for their appointment to begin. Waits are inevitable in almost every industry. Supply and demand are never going to line up perfectly. However, the waiting experience doesn’t have to be painful. A digital queue takes what could be a frustrating experience and transforms it. Customers can check in from wherever they are and monitor the wait in line app to see when it is time to go and enter the retail bank when their appointment is set to begin. It is a friction-free waiting experience.
There are a lot of banks in America. That is a simple fact. In every industry, there is heavy competition, and banking is no different. There are more than 4,200 commercial banks across the country, according to Statista. Complacency regarding customer retention can cause a bank to lose out on customers. The optimum way to ensure that a bank stands out from its competition is to focus on the customer experience. The customer experience isn’t just a retention strategy but a growth strategy. Customer satisfaction has a direct impact on a business’s financial performance. According to Alice POS, companies that deliver a better customer experience obtain revenue from 4%-8% above their market. The more customer-centric your business is, the better you are likely to perform. A lot of that comes down to customer service. According to Forbes, 96% of customers will leave your business due to poor customer service. A lot of this comes down to the friendliness of the staff and the smoothness of your processes. The friendliness of your team comes down to training and culture, but the smoothness of your operations can be controlled through a customer journey management software like QLess. QLess has been found to increase customer satisfaction and loyalty by up to 99%. The easy-to-use interface and additional freedom customers experience goes a long way toward earning their trust and loyalty. The physical congestion inside the bank is removed, creating a more pleasant service environment. The business world is increasingly competitive, and customers expect a lot out of businesses. They demand convenience, fast service, and friendly staff. Meeting these customer expectations isn’t easy, but with virtual queuing software, businesses can streamline the waiting process to offer better customer service and create more loyal customers.
Queue management software isn’t just designed to ease the customer experience. It is also intended to help businesses with a powerful tool that can increase operational efficiency and shorten service times. This increases banks' capacity to take on customers and allows them to get more done in less time. One of the ways queue management software can do this is by providing flexible calendar management features that allow banks to have complete control over their day-to-day. A queue management software like QLess with customer flow features gives banks a tool that will enable them to be much more agile. Missed appointments, late customers, and changes to employee availability are par for the course in every business. The ability to effectively respond to these changes in a manner that doesn’t impact service times is important. QLess has flexible calendar management features that can be automated or custom-controlled. Banks can set priorities and rules and automate the line to run itself. They can prioritize customers with appointments in the line over walk-ins, set limits for how late a customer can be before they’re moved out of the queue, and have specific appointment types filtered to specific employees. This creates a fast-moving process where changes can be made on the fly. If a customer doesn’t show up for their appointment, the entire line is organized virtually, and they can simply be removed. If there are a bunch of walk-ins, the system supports hybrid queues, so all customers will be serviced promptly. There are also bi-directional communication features where customers can talk back and forth with staff to provide updates to ensure everyone is on the same page. There are a lot of bottlenecks that occur in the day-to-day life of a bank. Being able to address these bottlenecks quickly while still providing a positive customer experience is crucial. It is made far simpler with a bank queue management system.
If you want to improve your quality of service, one of the more helpful tools available is data. Data reveals to businesses the objective truths about their operations. It gives them tangible numbers that explain vague concepts like long waits or slow transaction times. These numbers can serve as valuable insights into financial organizations' customer experience and staff productivity. With online queue software, businesses now have the tool to collect that data. QLess has business intelligence features that provide high-value insights into several aspects of a bank’s customer journey. The software will monitor and report the average wait time, transaction time, number of customers serviced daily, appointment no-show percentage, and more. The data can be segmented according to time of day, day of the week, or the employee handling the appointment. It is then presented in easy-to-understand dashboards with visual graphs and charts. The data from these reports empower banks to make important decisions with additional knowledge. Business intelligence is a valuable resource that heavily impacts a company’s bottom line. According to a Forrester report, data-driven businesses are growing at an average rate of more than 30% annually. Data helps businesses make sound decisions and peel back any biases from their perception of their processes. Empowered with the data features from QLess, banks can look at their customer experience and see where they may be coming up short. If there are bad wait times around certain times of the day or with certain employees, they can implement the changes necessary to change that. If there is a high no-show percentage or they don’t have the customer intake they want, they can also make additional changes. Data is objective, and if banks collect real-time queue data on their customer experience, it’ll help them solve some major problems. This will enable more high-quality service and a more successful operation.
Banks provide a service to customers that is completely essential. Banks are customers’ primary contact points with the financial world, and people rely on banks for everything from loans and withdrawals to financial advice and mortgage refinancing. With this in mind, ensuring that banks’ physical locations accommodate people of all backgrounds is incredibly important. The service quality of a bank is predicated on its ability to provide an effective and positive experience for customers of all backgrounds, and accessibility is a big part of this. The Americans with Disabilities Act became law in 1990, and more than 30 years later, it is still an important part of everyday life. It is a law intended to combat discrimination against people with disabilities in all aspects of public life. Ensuring that a bank complies with this landmark civil rights law is essential, and any solution implemented should keep it in mind. Queue management software like QLess provides banks with an impactful solution that increases the accessibility of a bank’s crucial resources. QLess has several important features that make it an excellent asset for a bank trying to become more accessible. The QLess software has several important features that work either on the mobile app or a self-service kiosk. QLess has a text-to-speech screen reader, dyslexia-friendly font, adjustable text sizes and screen brightness, helpful user tooltips to walk users through the process, and more. It is a flexible solution that can be altered to fit individual needs. A bank can gain customer loyalty by ensuring its services are easy to use for everyone. Every bank should have features that ensure they are inclusive to people of all needs, and with QLess, they can implement a solution that makes them drastically more accessible.
Frontline staff face a significant challenge in their daily lives. Organizing customer flow is an extremely difficult task for staff to handle. While banks aren’t typically thought of as a disorderly environment, the wait times can get extended due to human error. Long waits lead to a lineup filled with disgruntled customers, making the staff’s job much harder. This feedback loop leads to a difficult and stressful job for the bank’s frontline staff. In this regard, a customer interaction management platform like QLess can be a difference-maker. QLess has been found to boost staff productivity by up to 90% and can also make their job a lot less stressful of an experience. Rather than handle the flow of people themselves, the bank’s staff will now have a tool that does it for them. The flexible calendar management features of QLess offer complex solutions to problems that staff will often face in their day-to-day life. The automating features of the virtual queue will make it so staff doesn’t have to worry about checking customers in. They can oversee the process with the customizable calendar and queue and move customers in and out of their appointments from their phones or computers. Customers will be notified via SMS when it is time for their appointment, and staff can monitor the calendar and queue to see exactly what they have to do. They don’t have to spend time organizing the line of customers or worry about blending walk-ins with customers in the queue. Instead, they can focus on providing the service. QLess will increase banks’ ability to intake customers, as staff can spend more time focusing on the service and less on organizing lines. These features automate customer flow to ensure staff has the easiest, most organized experience possible.
There are several problems that appointment-based businesses like banks will often have. Staff will allot time for an appointment, wait patiently for the customer, and the customer never comes. This is known as an appointment no-show. Another common problem comes when customers enter a bank, see a massive line of customers, and simply leave rather than wait. This is known as a walkaway. Both walkaways and no-shows are missed opportunities for businesses, but an effective queue management system can reduce these issues. Appointment no-shows are a common part of every appointment-based industry, but that doesn’t mean they should be accepted. No-shows are a waste of staff’s time and a lost opportunity. QLess can change this by offering communication features that allow staff to message back and forth with customers. Staff can send automated messages of appointment reminders, reach out to customers through customized chats before their arrival times, and remain in contact with customers before arrival. This will reduce the rate of no-shows.With walkaways, the biggest problem is the intimidating nature of large physical queues. Customers enter the building, see a mass of people with no certain end to the wait in sight, and decide they’re better off leaving. However, this won’t be the case if digital queuing solutions are implemented. There won’t be large, disorganized queues. Instead, just a virtual line where the actual waiting time is displayed for the customer.If the queuing environment is improved, walkaways will be less of a problem. This will ensure that banks don’t suffer from missed opportunities as prospective customers leave instead of engaging with their services.Both walkaways and no-shows are problems many businesses have dealt with for years without having the means to address them. Implementing a waiting line management platform can go a long way toward resolving these issues. Better communication and less daunting physical queues will ensure that customers show up, stick around, and engage with a bank’s services.
One of the most important things a modern business can do is engage with its customers. According to Instapage, 77% of consumers prefer to choose, recommend, or pay more for a brand that offers a personalized service or experience. People don’t just want personalization and communication from the businesses they frequent; they expect it. This poses a unique challenge, particularly for large banks with many customers. Ensuring everyone feels seen and engaged isn’t easy.To provide a higher level of service, businesses need to focus on communication and engagement to personalize the banking experience. The bi-directional communication features of QLess give businesses a tool that allows them to scale their communication abilities upward. Businesses can send mass messages to groups of people in line, scheduled for appointments at certain times, or who’ve booked certain appointment types. They can also send customized messages to greet new customers or thank existing ones.The more your customers hear from you, the better rapport you can establish. Another advantage QLess and digital queuing systems can provide is the ability to gain insights into your customers’ subjective experiences. With a pulse survey feature, businesses can send mass surveys to customers right after their appointment concludes. The answers to these surveys are stored on the platform and can offer helpful insights into your customers’ thoughts.From these surveys, businesses can learn how customers feel about their banking experience, whether it was a communicative enough process, and how the staff performed. These surveys can auto-send at set times to ensure the maximum number of customers answer them. With insights from surveys, banks can work to hear out the complaints of their customers and offer a higher-quality experience.The more communicative you are with your customers, the more engaged they will be. If you ensure that you provide clear channels of communication where you can message customers, and they can message you, you’ll create a more personalized experience. Adding surveys to learn how your customers feel about your bank will give you insights to make tweaks that improve customer service.
Banks offer a critical service that is fundamentally important to the average person. However, accessing these services can sometimes be a hassle. With many banks, long customer wait times and an impersonal experience are all par for the course, as banks struggle to provide exceptional service to every customer. The importance of excellent customer service and a positive experience can’t be overstated, especially with 17% of account holders switching their primary financial institution in the last 12 months.Your customers have options, so ensuring the entire customer journey is smooth, efficient, and pleasant will be pivotal to retaining them. A virtual queue management system enables banks to offer customers exceptional service while cutting wait times and improving employee productivity.A queue management system has features that give customers heightened independence and enhanced communication. With high-quality data, a flexible calendar system that lightens staff’s load, and software designed to reduce walkaways and no-shows, banks can implement an enterprise-grade solution that streamlines processes and makes life easier for staff and customers.Long physical queues don’t need to be accepted as a standard cost of doing business. Banks can add to their customer experience with a virtual queue solution while increasing their ability to take on more clients.
Restaurants are busy, crowded places. Most customers enjoy dining out at restaurants but they are often fed up with long waiting times even when they have a reservation. Sometimes, customers change their minds and switch places if a restaurant is overcrowded. Poor customer service is the number one reason that makes potential customers leave; for instance, long-waiting lines at restaurants trigger walk-aways and don't make your customers happy. A virtual restaurant waitlist app could solve all of these problems and add an additional selling point to your restaurant!
To maintain or increase revenues, restaurants can leverage customer service and work hard on retaining customers. One old fashion way to reduce waiting times was using coaster pagers, but not only are coaster cumbersome but they don't necessarily reduce waiting times. In fact, they are pretty inefficient, either the customers eventually leave or will have to wait a long time for their table to be ready.
A virtual waitlist app or queue management system developed by QLess can reduce many restaurant-related hassles including waiting times. Dive into the QLess restaurant waitlist app.
Why Customers Leave Restaurants
Customers who wait too long in restaurants simply leave. They experience frustration as the lines are too long or if the restaurants are too crowded. The success of any restaurant depends on excellent customer service. Long waiting times have a negative impact on customer service. Food and drinks aren't the only things customers focus on when going out to eat. Atmosphere and customer service also play a huge part in a customer's happiness at a restaurant. A restaurant waitlist app could help create a more relaxed atmosphere and lower wait times.
A restaurant waitlist app can positively impact every facet of the restaurant experience.
If restaurants fail at being inventive to boost their customer service or provide a personal experience, customers may leave or give bad reviews. As a quarter of clients read reviews before choosing a restaurant, negative reviews or complaints can affect the business.
It's critical for any forward-thinking restaurants to improve their customer service and to offer the best experience to their customers. How can restaurants reduce long wait times that impede customer experiences?
Reduce Wait Times and Lines
A restaurant waitlist app has a positive impact on how customers perceive services. The way a virtual waitlist app works is different and better than a coaster pager on various levels:
QLess found out that using a virtual waitlist app provides restaurants 45% more seated customers. Customers can feel more informed about waiting times and adjust their own schedules. The notifications via phone calls or texts boost customers' experience and satisfaction. In short, using a restaurant waitlist app increases customer service.
Improve Communication with Customers
Everyone wins thanks to efficient waitlist management. In fact, 15 to 40% of reservations result in no-shows, and as a result, restaurants have stopped taking bookings in advance. Nevertheless, what if a waitlist app could help restaurants manage their bookings more efficiently while providing great customer service?
Another aspect to look at is communication with customers. Not only do customers feel more empowered with a restaurant waitlist app but also happier as they enjoy bilateral messaging with the restaurants. A waitlist app can benefit hosts and hostesses who are better able to provide perfect customer service.
With the QLess restaurant waitlist app, customers and restaurants are aligned to the same goals: enjoy a perfect time dining out with no hassle. With this technology, clients can understand more about waiting lines, drop a reservation, or reschedule at a more convenient time. In turn, restaurants can manage their schedules and services as they take control over waiting times.
It doesn't stop there. Restaurants can even implement new marketing tactics thanks to data collection from QLess.
Collect Data and Launch Innovative Campaigns
Understanding customer's behavior helps launch creative campaigns that will entice customers. Yet when restaurants don't even know how many customers wait on average and how long they wait, they can't leverage their assets. They also can't reduce inefficiencies or improve their services. With the QLess restaurant waitlist app, they can understand, for example, how many no-shows occurred, or walk-aways, which days are the busiest, and other helpful information.
All of this is possible through the QLess dashboard that captures relevant, accurate data about customers' wait times. Customers can receive a text that surveys their experience at the restaurant. This data can be useful for restaurants to collect information and understand where they can improve; as a result, customers are also encouraged to launch personal campaigns for their customers that result in personal, one-to-one communications. Restaurants can also manage their operations better with the software. Using the QLess restaurant waitlist app allows restaurants to boost their marketing and focus on each customer. As they retain their customers and increase the level of customer service, they can, in turn, increase revenue.
Improve Your Restaurant with QLess
Walkaways are bad for restaurants: they result in bad reviews, which may negatively influence other customers and therefore impact your business. QLess innovative cloud-based technology reduces walkaways up to 75%. The Hospitality Tech Shift Report found that 60% of potential diners look at menus, photos or reviews before visiting. Using Qless helps ensure your initial customer interaction is informative.
Retaining customers is an excellent strategy as personal communications and great customer service boost customer satisfaction. Stop losing customers and dealing with unhappy clients. Generate more sales and get more seated tables each day. Liberate your staff from hassles and train them to provide the best customer service.
Thanks to the QLess restaurant waitlist app, your staff productivity increases by up to 90%. We know how important staff happiness results in great customer service. Work with the technology of the future and improve your business performance.
If you want to reduce walkaways, boost customer satisfaction, and improve your service flow, QLess has flexible solutions to fit any industry and tailored-solutions would fit restaurants of any size. Use the QLess restaurant waitlist app and increase your overall revenue.
Everyone has likely experienced a line that feels neverending. No matter what the situation is, the longer you wait, the more anxious, bored, frustrated, and dissatisfied you become. The average time someone spends waiting in line is five years. That's five years of unhappy, wasted time customers can't get back. As a business owner, you know that long, slow lines can be bad for business. Long lines drive potential customers away, irritate the ones who will stick it out, and drive profits down. Now, there is a new customer queuing system that can quell the queue.
How It Works to Keep Customers
When customers approach businesses with long lines that are visible from outside, they make a decision before they even get out of their car on whether they will stay, abandon the task for later, or find another business to purchase the goods they want or get the services they need. With QLess, potential customers won't see huge, intimidating lines out your door. The people waiting in lines are virtually gone, making your business appear more inviting.
And where have the people in line gone? Wherever they want to be while they wait! Using the QLess customer queuing system, customers can join a virtual queue before they even step foot in your business. They can join the queue using an app on their mobile device, a kiosk inside your place of operation, or on your company's website. The system will send them a notification through text or voice message alerting them of their wait time and place in line. After that, they are free to roam wherever they want to.
Instead of standing in a queue while they wait, the app will send customers updates on their wait time and let them know what number they are in line. As time draws nearer, the app will ask them if they need more time before getting service. If they need more time, they will be moved back further in the queue instead of starting over from the beginning of the line.
The customer queuing system also has the option to send your customers alerts about your current sales and promotions. This additional marketing tool is the perfect delivery method for maximum exposure. Because patrons are already checking their mobile devices for notifications on their wait, there's an excellent chance they will read the advertisement.
Once the customer has completed their service or transaction with your business, the customer queuing system immediately sends a short satisfaction survey straight to their mobile device. While surveys are often sent through email to customers within a day or two after their completed service, studies show that the sooner you can send your survey, the more likely they are to complete it. This survey, along with other customer data, is recorded and organized into reports for your reference.
Industries for the Customer Queuing System
Many industries rely on lines to function on a day-to-day basis. While traditional lines used to be the gold standard, they will become obsolete with line management apps and software. Explore different industries and see how they can benefit from QLess.
Retail
The QLess customer queuing system is perfect for retail applications. Instead of customers standing in line clogging up front ends and register stations, they can now be free to roam the store and shop more. You can convert much higher sales when people have nothing better to do while they wait than shop more at your business. Forget about stocking registers with small upsells, because when you release people on your entire stock, everything is an upsell. The QLess system is also excellent for times like Black Friday, the holidays, and when new items in high demand are released.
DMV & Government Offices
No one knows longer lines and wait times than DMVs and government offices. Customers know the drill and they often avoid visits to these places at all costs.
But what if you could change the way they think about DMV with the QLess customer queuing system?
When you give them the freedom to leave the building and be productive with themselves or just relax elsewhere, they will be satisfied and happy. DMV workers can rest easy knowing that people will be more relaxed and less likely to take their frustration out on others. Ditch the old method of taking a number to stand in a queue line. Many DMV and government offices have already implemented the QLess system and have great success stories with its use.
Marijuana Dispensaries
Medical and recreational marijuana dispensaries are a new industry that needs a new customer queuing system to manage its lines. These dispensaries are so popular, at times that they can have lines that wrap around the building. Improve your efficiency, streamline the buying process, and make customers stay nearby instead of standing in a queue.
Call Centers
QLess works a little differently when used in call centers. When customers call your center, the system lets them join a virtual call-back queue. They will be given an approximate wait time and given the choice to hang up. They can then roam freely while waiting for a call back from one of your representatives. This system reduces frustrated callers and abandoned calls by 23% to 30%. It also helps reduce lag times between calls while reducing customer complaints.
Other Industries
Customer queuing systems can also be effectively applied to many other industries such as theme parks, veterinarian and healthcare offices, banking and financial services, car dealerships, industrial businesses, animal shelters, shooting ranges, and many more industires. Any business that accrues long lines often is a prime candidate for the QLess app.
Imagine yourself as one of your customers using the app instead of standing in a queue. In a theme park, you could plan out which rides you want to go on ahead of time and spend your wait time in the park's stores, restaurants, or even the restroom. While waiting for a doctor's appointment, you can take a walk around the grounds or grab a quick bite to eat.
Benefits of the System
The customer queuing system records data on your customers' purchases, services used, preferences, and transaction times. It also shows return rates, outcomes, delay times, no-shows, and walk-aways. Easy to read graphs and reports give you valuable insights into anticipating peak periods and optimizing staff productivity. You can download your data reports as Microsoft Excel, Access, or CSV file formats. Use your customer's data to customize your next sales and promotions.
Improves Customer Satisfaction
Move your business into the future with a system that solves the problem of unsatisfied customers standing in a queue. We've all felt the annoyance of waiting for what seems like forever, and when you have places to be, annoyance grows into anxiety and frustration. Just the fact that you are stuck in place as you shuffle up the line with nowhere to go is aggravating. When customers grow testy, they can take it out on the people around them, including on the employees.
With the customer queuing system, customers don't have the chance to foster negative feelings because they are keeping themselves busy doing whatever they want to.
When customers are happy, they treat employees with dignity, respect, and kindness. In return, employees don't feel contempt for customers and feel better about their jobs. Satisfied customers also give positive reviews online and by word of mouth. While online reviews are extremely important because they stay visible to the public for years to come. Word of mouth recommendations are also key marketing channels for many types of businesses. Good reviews build your reputation and encourage new potential customers to visit you.
Boosts Productivity
While your happy customers are helping to keep employees satisfied, the customer queuing system dashboard lets employees easily manage lines with live data and relevant metrics to optimize their workflow. Employees can even communicate directly through the app with customers by text or voice message. Being able to use both text and voice messaging means the communication is more likely to be received.
Using the data collected by the app, you can also identify areas that need improvement and address these with your staff. Employees will be inspired to work harder to improve their metrics. You can also implement employee incentives to entice them to lower transaction times and receive better satisfaction surveys from customers.
The QLess customer queuing system will make your lines more manageable, increase satisfaction among customers and employees, boost productivity, and make your life as a business owner easier in peak times. Don't let long lines intimidate potential customers causing them to walk-out, abandon items, and find other businesses to get the services or goods they need. Make them stay with your business and quell the queue with the QLess line app. Contact QLess today to request a free business demo.
Bank queues can be long and slow moving, especially on paydays when people come to cash their hard earned paychecks. While long lines means business is good, they can cause negative effects. Customers can easily lose patience while waiting in long lines. When lines just keep coming, employees can get intimidated by the rush of people and make mistakes in their work.
How can you be sure your customers are satisfied with your service and not walking out wishing to switch institutions?
A Simple Solution That Customers Love
The answer is the QLess wait in line app. With the app, customers can join the line from anywhere. They can join through your bank's website, through the app on their mobile phone, or by using a physical kiosk inside your building. Once customers join, they will receive text or voice messages on their phones that alert them of what number they are in line and what their approximate wait time will be.
From there, they are welcome to wait wherever they want. The bank queue app gives them the freedom to wait outside, use the restroom, grab a quick bite to eat, listen to music while relaxing in their vehicle, take a short walk, go to nearby retail businesses, or do whatever they want.
Your customers can request updates at anytime during their wait. The app will also automatically send notifications of new wait times. As they move closer to the front of the line, it will ask them if they need more time. When they reply 'yes', they are moved back in the queue instead of having to start over from the beginning. They can also request to reschedule or leave the bank queue altogether.
As your patrons wait, the app allows your employees to communicate directly with customers through both text and voice messages. Being able to use two mediums to get your customers' attention increases the chances of them receiving the message. You also have the option to send people alerts about your current promotions. While you may have signs and posters for your promotions, they may not always be noticed by busy customers. When you send promos through the wait line app, they are more likely to see it because they are checking their phones for line updates.
When the customer is next in line, they will be alerted and advised to start heading to the bank for service. When it is their turn, the app summons them and can give instructions on what building and/or service window they should go to. Once they have completed their transaction and exit the bank queue app, customers are sent a short satisfaction survey straight to their mobile device. When customers receive surveys right away, they are more likely to complete them, versus when companies send surveys by email days after their customers leave.
Valuable Data Insights
Your employees will have access to a convenient real-time dashboard that lets them see who is being served, who has been summoned for service, a list of the people waiting in line, and what type of service they need. The dashboard helps boost your employees' productivity and lets them optimize their workflow. With less people waiting anxiously in front of your tellers, they will feel less overwhelmed by crowds and better able to focus on one customer at a time. Transaction times improve, and bank queues move faster as a result.
All of the data and analytics captured from the app on customer surveys, transaction times and types, outcomes, no-shows, and return rates are organized into easy to read graphs and reports that can be downloaded for your convenience. These reports will give you better insights on what areas of your company need improvement. For example, using the customer transaction types and times, you can determine whether or not the transaction took much longer than it should have. If instances like this grow in occurrence, you may need to address methods on how to quicken the pace with your employees.
Data collection on your customers' trends and preferences will help you plan future promotions that are tailored specifically to your customers and their needs.
Cloud Technology
The QLess bank queue app is 100% web-based using cloud technology. You don't need to install hardware or have local servers. Our system works with any standard web browser so you can get it up and running fast. You will never need to manually update the program because updates are instantaneous and automatic. There are no installation and IT costs to be incurred while using the system. You don't need to worry about security breaches either, because the data is encrypted in transit with TLS 1.2 256-bit encryption and protected at rest with AES encryption.
Flex Appointments & Customers Without Mobile Phones
Flex Appointments allow walk-in customers with mobile phones to seamlessly integrate with appointments that have been scheduled online or via a mobile device. Where there are open time frames, new customers will be added.
While most Americans own a smartphone device, there is still a small population that does not. The majority of this population is made up of seniors and they prefer to bank the old fashioned way with checks, deposit slips, and balancing of old school checkbooks. New technology can be confusing for them. Luckily, with the QLess bank queue app, walk-in customers without cell phones can easily be added to the queue by a teller. They would wait in line like they have always done, which is comfortable and normal for people who are used to doing things this way.
Increase Customer Satisfaction
In the banking industry, competition is high. There are likely several other banking institutions within a 25 mile radius of your location. In order to keep your customers from switching to other banks, you need to keep them satisfied. This can be a difficult challenge when your bank is in a central location and many customers use your services. When customers have multiple experiences with long lines and boring wait times, they start to reconsider their options.
A bank queue app improves customers' satisfaction by letting them make better use of their time. If they have freedom to move about while they wait, they will be much happier than they would be standing in line listening to other people's transactions occur. Say they only have a short lunch break and need to visit the bank. Instead of hoping for a short line and gambling on whether they will make it back to work in time, they can join the queue while they are still at work. When they get their notification of the wait time, they will be able to easily schedule their lunch break, make it to the bank for service, and back to work in time to clock-in.
Reduce Complaints
QLess wait in line app reduces customer complaints. When customers are happy with the service they were provided, they tell others, increasing your exposure by word of mouth. Word of mouth is still an important marketing medium today. Banking institutions need to have a combination of new business from word of mouth and other advertising channels. Online reviews are also extremely important to today's consumers. Bad reviews can ruin your reputation and drive away potential customers. Good reviews can help grow your brand and cement your establishment in the community.
The QLess bank queue app is a simple solution to alleviate long lines and wait times, improve customer and employee satisfaction, increase profits, and collect data to help you improve business operations. Queue management is new and will be the future for many businesses. Use QLess software to propel your company into tomorrow. When customers experience a virtual line at your bank, it will change the way they think of the banking altogether.
Other Industries
Our wait in line app is perfect for many different industries, not just banking and financial institutions. Success stories that have resulted from our technology can be found in businesses like
If your company draws the crowds, the QLess wait in line app can help reduce walk-outs, boost productivity, and attract new customers while keeping old ones. Set up is fast and the platform is easy to use for both customers and employees.
Browse the QLess website to read more about the queue management system's features and benefits.
Can a wait-in-line app improve the customer experience? Waiting in line can be such a hassle. Standing in a slow-moving queue with a bunch of strangers in some doctor's office, DMV building, or retail store is a grating experience. And wait times are by no means short. The average wait in line time at a doctor's office is over 18 minutes. At the DMV, the average wait time is 44 minutes before people receive service. Doesn't it feel like there has to be a better way?
Luckily, there is. We live in a world of limitless technological possibilities. We've photographed black holes and created an entire metaverse. Long queues should be a relic of the past at this point. And with the help of a wait-in-line app, long lines of customers congesting a store are no longer needed. Now we can add you to the list, and you can proceed on with your day instead of waiting. Waitlist technology has completely altered physical lines, and it is time for businesses to adapt.
A wait-in-line app is a mobile solution that allows people to check into lines remotely from their mobile phone. Customers can simply click onto the app on their cell phone, join the line from wherever they are, and receive updates and information about the line's progress. A waitlist app empowers customers with limitless freedom to wait as they please.
A wait-in-line app can have many features that help businesses improve efficiency and the customer experience. QLess is the industry leader here, offering a full suite of features utilized by thousands of businesses across industries.
Let's dive into what exactly a wait-in-line mobile application offers businesses.
Customers are what drives your business. In every industry, keeping the customer in mind leads to success. Conversely, poor customer service and a lack of investment in customer happiness can cost businesses. The data surrounding this is apparent. According to CallMinder, $35.3 billion is lost by US businesses every year from customer churn due to avoidable customer experience issues.
How customers are treated is a significant indicator of whether they will stick around. Long lines and extended processing times are not exactly likely to endear a business to customers. Research from Zendesk showed that nearly 60% of people look at wait times as the most frustrating customer experience. Companies can't overlook this aspect of guest service.
So how can businesses trim their wait and ensure positive customer experiences? A virtual queuing app. These apps provide positive customer journeys by empowering customers to check in from anywhere they please. The software seamlessly manages the queue to ensure that the line moves at a drastically improved pace, and customers get reminders on their wait times throughout.
Wait times and physical queues are both aspects of business that customers universally loathe. No one wants to stand in a long line or sit in a crowded waiting room. No one wants to spend 30 minutes waiting for an appointment they had scheduled long ago. With QLess and other waiting line apps, businesses can completely change this aspect of the customer experience.
When customers emerge from long lines, they often aren't in the best mood. That means staff at businesses with long waits often deal with irate customers. Navigating customer service situations with irritable customers takes a toll on staff and can lead to an unhappy work environment. But a customer journey management app reduces this problem while helping increase staff productivity.
Queue software has a range of applications, but one of the most critical aspects of the software is how it can increase staff productivity. You're probably wondering how an intelligent waitlist app boosts staff productivity, but the answer is simple. QLess helps organize and structure staff's day-to-day for a more seamless workflow without constant disturbances.
QLess has been shown to boost staff productivity by up to 90%. It uses machine learning and smart software to organize lines according to several factors. It can be automated to oversee the line for you, or staff can choose to control it themselves. The lines can be sorted by appointment type, employee they are seeing, and whether they are walk-ins or scheduled.
This saves staff from the burden of managing a line and having to organize and structure their entire day. Instead, customer flow is a smoother, seamless process, and staff can focus more on their work. A wait-in-line app enables a business to process additional customers faster.
Boosting staff productivity is essential, and creating a positive work environment is just as crucial. Staff deal with calmer customers, have a more organized day and can work without interruptions.
Aligning with the unique needs of your customers is important for businesses. Every consumer will have a different preferred communication style, and much of it is generational. For example, millennials and generation X are shown to prefer phone messaging and text to face-to-face communication or calls. Meanwhile, baby boomers prefer face-to-face interactions. Meeting your customers' communication needs is essential.
Smartphone technology is widespread across North America. 85% of Americans own a smartphone right now, meaning the vast majority of people that enter a business will have their smartphones with them. That is part of what makes a customer line management app such a simple solution to integrate. Everyone already has smartphone technology. Offering your customers a mobile-friendly experience will align with their pre-established tendencies. For Android users, QLess has a 4.6 out of 5 star rating over 3,800 reviews on Google Play. Not to be outdone, it totes an impressive 4.9 out of 5 star ranking in the App Store with over nine thousand rankings.
Customer queue management software also helps with customer communication. These mobile platforms have bi-directional communication features that enable customers and staff to message back and forth. Staff can email customers, update them about their appointments, explain any delays, and offer assistance. QLess also has simplified appointment scheduling features. It is a tool that helps businesses provide exceptional customer service.
For appointments, customers can send messages to staff about schedule changes, additional information, or tell them they're running late. Staff can send appointment reminders and ensure their no-show percentage remains low.
A customer queue app is a powerful customer service solution that aligns with the mobile tendencies of modern consumers. It enables accessible communication between staff and customers. Customers whose communication needs are met are happy customers, and a smart queue app makes this possible.
Every business has certain perceptions about themselves and the experience their customers have while they are at their store or office. These perceptions sometimes don’t align with reality. One of the best ways for a business to know whether they are providing a good customer experience is to use data and business intelligence. Data and analytics remove some of the subjectivity and give a company a concrete look at the experience they are offering their customers.
A wait-in-line app is a highly valuable tool for collecting data on some of the defining processes of the customer experience. Without software like this, there is no way for a business to keep track of things like how long the average customer is spending in line, at what time of day the line is the longest, and what appointment types tend to cause the longest waits. But with a waiting line management system, all that valuable information is at your fingertips.
QLess comes with business intelligence features that amplify its value to enterprises. QLess offers a dashboard full of data and analytics on critical processes, indicating details on median wait times, the number of customers served a day, appointment no-show percentage, and much more. These details can all be viewed on a virtual dashboard with charts and raw statistics. They can also be segmented according to dates, times, and appointment types.
This is one of the most helpful features of the app, as it provides businesses with a valuable asset that is difficult to acquire. Many companies are struggling to become data-driven. According to a survey by the Harvard Business Review, 52% of respondents said their business is not yet able to compete on data and analytics. Acquiring good data into business processes isn’t easy.
A waiting line management solution offers enterprises high-quality data that provides essential insights into their processes. This is objective, high-value information, and businesses can use it to make necessary adjustments to their processes that improve the customer journey.
The idea of waiting in line as a frustrating issue isn’t a new thing. Humans have been waiting in line for products and services as long as there have been products and services. In fact, waiting in line is such a significant phenomenon that it has become a source of academic study. Researchers worldwide have created a field of study centered on how humans react to long physical queues, and the findings are quite interesting.
The most quoted publication in the field of queue psychology is David Maister’s “The Psychology of Waiting in Lines.” This used several experiments and studies to determine how people respond to long physical queues. Maister ended up with several primary takeaways.
To summarize, some of Maister’s main takeaways conclude that occupied time feels shorter than unoccupied time, uncertain wait times feel longer than finite wait times, and anxiety makes waits feel longer. These are all principles that resonate with the lived experience of the average customer. Standing in a line without any distractions or a clear end in sight while the anxiety slowly mounts can lead to waits that feel like forever.
QLess and other virtual queue app solutions utilize these principles to completely change the line experience for the better. Customers can choose to wait wherever they want, so their wait times will likely be occupied. There is a clear and accurate indicator that shows how long to expect the line to be, so the wait time is finite. And there is reduced waiting anxiety because customers don’t have to stand around in a significant physical queue.
The stress and fatigue of standing in a long line aren’t a necessity. The product features of queue management platforms use queue psychology to provide customers with the optimal waiting experience.
While many businesses invest in solutions to improve the customer journey, ensuring those investments are paying off is also important. The best way to do this is to ask the people these initiatives are supposed to be helping: your customers. The most valuable resource for information on your business performance is the people your product and service are supposed to be oriented toward.
Utilizing the information your customer base can provide is an important way to learn how your business is performing and what you can do to improve. But many companies struggle to get in touch with their customers, create surveys and rating systems, and organize all the information.
QLess has features that simplify this process. Because customers are already using this app for their queuing, there is familiarity, and businesses can use it as a way to contact their customers. QLess has a feedback feature that enables businesses to send a customer survey and receive customer reviews.
The process is straightforward. Businesses can send a pulse survey via SMS or through the application right after the customer has visited. Customers are much more likely to respond to surveys or review requests right after their appointment. From there, businesses can look over the reviews for common threads and identify roadblocks that negatively impact the customer experience. The reviews also can be repurposed for marketing and lead generation.
Having first-hand insights into customers’ feelings about their experience in your store, office, or restaurant goes a long way. A customer satisfaction survey will show businesses if they are living up to the demands and expectations of their customers and, if not, where they need to improve. Your customer journey processes should be guided by the people they are intended for. Using insights from the people who frequent your business will ensure the best results.
A business in today’s world needs to be flexible. Commerce moves a million miles an hour with conflicting customer needs and demands, and many businesses struggle to keep up. That is mostly because of the rigid systems they have in place, from their appointment scheduling to their long physical waits in front of overburdened front desk staff. Implementing the flexible features of a queue management system can help businesses become more agile.
This will improve the customer journey because there won’t be the same delays arising under a typical system. As mentioned, virtual queuing has line management features that can blend walk-ins and appointments and arrange people into lines according to appointment type. Businesses can automate or control these features, but they enable rapid response.
When a customer is late or misses their appointment, there is often a significant waiting period. Businesses must wait a certain amount before they can cancel the appointment, and there is often some lag. With QLess, a business can simply message the customer to check in on their status, alter the virtual line by bumping them back several spots, or remove them from the line.
There isn’t the same waiting period as there would be under a more rigid system. Queuing software is designed to match the rapid pace that modern business moves. Having complete control over the line helps ensure that there aren’t unnecessary obstructions to customer flow. The ability to communicate with customers also helps here. Staff can message individual customers that are running late, message the customer next in line to ensure they’re ready, and send updates to the entire line at once.
With flexible line management features, businesses can quickly respond to situational changes without the same delay in the customer journey. The more agile a business is, the more capable it is of rolling with the moment-to-moment shifts common in any appointment-based industry.
The past several years have forever altered how consumers interact with businesses. While the pandemic has mostly subsided and many restrictions have been dropped, the changes in shoppers’ preferences and tendencies will likely remain. E-commerce and virtual shopping are all the rage, and people tend to want to limit their physical interactions in stores. Accommodating that preference is important.
Even as we move past the pandemic, global anxiety trends will take some time to return to normal. Over a year after the pandemic and global lockdowns had started, Deloitte found that only 53% of global consumers felt safe doing in-store shopping. For most businesses, pivoting to a fully online shop isn’t a realistic option, but a queueing system can help ease the concerns of COVID-cautious customers.
A queue management system helps remove much of the physical congestion in doctor’s offices, government buildings, retail centers, and more. Rather than have a long physical queue of people crowding up limited space, businesses can use a virtual queue, so customers can wait wherever they please. This will ease the minds of many customers who may still feel uncomfortable.
There are still a lot of customers feeling the lingering effects of the pandemic. According to the World Health Organization, there has been a 25% global increase in anxiety and depression. A virtual queue is a way to offer those customers that still don’t feel comfortable spending long periods in a room with strangers a way to avoid that. And since walk-ins can be blended with appointments, it is completely up to your customers which option they choose.
While hopefully, the worst days of the pandemic are behind us, offering a solution designed to reduce physical congestion and accommodate consumers’ shopping preferences is still important. The trend of combining digital technology with the shopping experience for a blended customer journey will continue, and offering a pathway for COVID-anxious customers ensures all customers are accounted for.
Queues are a problem that exists across industries. Whether you are going for a license renewal, a busy restaurant, a walk-in clinic, an academic advisement appointment, or any number of retail businesses, chances are you will find yourself waiting in line. A wait-in-line app is a helpful tool for businesses because it is so flexible and can impact various industries.
From retail shops and educational institutions to healthcare businesses and logistics companies, a queue management app is an effective solution. QLess has been used by large academic institutions like Texas A&M, well-known retail companies like Office Depot, and government offices run by major cities like San Antonio and Orlando. A queue app can be an asset in almost any industry with a wide range of applications.
There are many different industries where dissatisfaction with the customer service experience is high. Industries like airlines, retail, and higher education are all struggling to meet the unique needs of their customer base. Only 56% of students at four-year public and private higher education institutions are happy with their experience. The travel industry is inundated by surging demand they can't handle. And retail is losing customers to e-commerce every day.
Making a change to a wait-in-line app can help in all these industries. Queues and long wait times are serious problems, but if businesses take decisive action, they can stand out from competitors and ensure customer satisfaction.
Most businesses accept that lines are an inevitable problem because they aren't aware that technology exists that can eliminate this issue. Long lines are a significant deterrent to providing your customers the experience they deserve, regardless of your industry. Implementing a flexible solution to solve this problem is a decision that can lead to a more efficient business that retains its customers.
A wait-in-line app allows customers to enter a virtual queue from their phones. They can join the line from wherever they are, checking wait times on the app to make sure they aren't late. From there, customers can arrive at the place of business when it is time for their appointment, avoiding a wait altogether. This means businesses can exist without any need for physical queues.
A wait-in-line app helps a business in several ways. It improves the customer experience, boosts staff productivity and happiness, and aligns with consumers' mobile tendencies. It is a flexible solution that can be implemented in any industry where queues are holding back service speeds. Customers deserve better than long lines, and with QLess, businesses can offer them the rapid pace and queue-free experience they deserve.
